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- Last-mile Delivery Platform
- Who it's for
- Contract carrier operations
Contract carrier operations
Contract carrier operations have to keep the promised delivery and the responsible party together. Each load names a transport partner and an operating organization. The partner directory holds contact and eligibility notes, while the load owner remains accountable for the plan. Assignments make the driver, vehicle and commitment interval visible. The driver roster and fleet records support a review before dispatch.
How Last-mile Delivery Platform is set up for you
Partner contact
Dispatcher can find the active carrier contact and eligibility note when a visit or assignment changes.
Crew commitment
A held assignment becomes confirmed only after the intended driver, vehicle and interval have been checked.
Evidence trail
Delivery proof, reviewer decisions and operation receipts remain linked to the parent load when a partner questions the outcome.
Contract carrier operations have to keep the promised delivery and the responsible party together. Each load names a transport partner and an operating organization. The partner directory holds contact and eligibility notes, while the load owner remains accountable for the plan. Assignments make the driver, vehicle and commitment interval visible. The driver roster and fleet records support a review before dispatch.
Begin with one partner and a load that crosses at least two appointment windows. Confirm who owns each part of the route and who will enter actual visit times. Agree whether the partner or your own team supplies driver eligibility and vehicle readiness evidence, and how current those source records must be. Rehearse a last-minute vehicle change after the original assignment was confirmed. The replacement interval should be visible on the load before a dispatcher releases the work.
Review evidence visibility with Operations Reviewer. A shared attachment may be suitable for a carrier conversation, while internal notes need a narrower audience. When a receipt says an action failed, compare the local record with the external authority before treating the event as absent. The [fleet readiness](/last-mile-delivery-platform/processes/fleet-readiness) and [delivery to review](/last-mile-delivery-platform/processes/delivery-to-review) paths show the decisions to rehearse.
Features to start with
Fleet and partners
Keep driver eligibility, vehicle readiness and transport partner identity available at dispatch.
Loads and commitments
Give every delivery load an owner, transport partner, promised time and visible lifecycle.
Assignments and dispatch
Commit a driver and vehicle to a load for a defined operating interval.
Roles on the team
- Dispatcher
- Owns load plans, assignment intervals, stop order and dispatch decisions.
- Driver
- Records arrival, departure and delivery evidence for assigned work.
- Fleet Manager
- Maintains driver eligibility, vehicle readiness and defect release evidence.
- Operations Reviewer
- Reviews load exceptions, evidence and unresolved operation receipts.
- Admin
- Maintains organizational scope and access to the operating records.
Set up Last-mile Delivery Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.