Pick and delivery

Once an order is Approved, a Fulfillment Associate can release it for store pick and local delivery. The release reads the basket lines, writes an Out for Delivery event for each line, marks lines Picked, advances the order to Completed and writes a fulfillment receipt for the run. Those records show the released scope. An actual delivered event can then be recorded separately with its occurrence time and quantity.

• Event trail. Pick and delivery events identify the order, store, event type, status, quantity and time.
• Channel handoff. A handoff records the store, fulfillment channel, status and optional provider reference.
• Order receipt. A fulfillment receipt preserves the operational result and the associate who recorded it.

The status on a handoff describes its own transfer between fulfillment channels. It does not replace the status of the grocery order or a physical delivery event. A store may choose curbside or local delivery as a channel, but the team should record the actual handoff and event rather than assuming that an approved order has reached its recipient.

Store Operations Manager decides who can release an approved order and who records delivery events. Agree which handoff status the store uses before goods change hands, how provider references are entered, and who checks the quantity against the order. A delivery provider or driver process may send updates from outside the app; those updates need a connection and a clear rule for matching them to an order.

The team should also decide what to do when an event fails or a delivery is late. Fulfillment Associate records the event state and opens a fulfillment exception for the affected order. The exception then has an assignee and a resolution trail. Keeping that trail separate from the order status lets customer service explain the actual event without rewriting completed order history.

A store has an approved order with produce and pantry lines. Fulfillment Associate verifies the basket and runs the release. Each line receives an Out for Delivery event, the lines become Picked, and the order becomes Completed with a new revision and one receipt for the run. The associate records a handoff for local delivery and gives it the applicable channel status. When the recipient confirms delivery, the team records the Delivered event and its time.

Suppose the produce bag is missing during the handoff. The associate records the event condition and raises an exception with the order and assigned associate. Store Operations Manager sees the issue in the open exception queue and can direct a correction or customer contact. The existing release receipt remains part of the order history.

• Picked and Delivered Events — The event trail for picked and delivered work, with quantity and time.
• Completed Grocery Orders — Released orders to compare with the later event trail.

See release and delivery and exception follow-up.