Guest service

A service task records its type, due time, status, assigned person, unit and reservation. That link matters when several guests are arriving and departing on the same day. Housekeeping can see which room needs cleaning; Front Desk can see whether a guest-service request is still open; Resort Manager can review work that has stalled before it affects a stay.

Check-in opens a guest-service task as part of the arrival handoff. The workflow checks whether the related effects already exist before adding them, so a repeated action should not create another task or another set of room charges. At checkout, the housekeeping inspection is recorded as completed before the unit returns to available, after the account has settled.

• Task type. Distinguish cleaning, maintenance and guest service when directing work to the right team.
• Assignment. Keep the assignee and due time visible for the person who will do the work.
• Completion. Record the finished time and completed status so unit release has a concrete handoff.

Agree who assigns new guest-service tasks created at check-in and who can close an inspection at checkout. Decide which cleaning steps the team must finish before changing a unit to available. Establish a practical response to overdue maintenance, including who updates the unit’s operational status. Staff assignments use the staff roster, so keep each active person’s user link current before assigning work.

A guest checks into an available unit and asks for additional towels. Front Desk sees the open guest-service task linked to the stay and can assign it to the appropriate person. Housekeeping records progress and completion with the same unit and reservation attached. If the guest later reports a fixture problem, the team creates maintenance work rather than treating the towel task as a repair record. Resort Manager can review both tasks by status and due time.

When the guest checks out, the unit moves into cleaning. Housekeeping completes the inspection only after Finance has settled the account. The completed work and available unit state then agree, giving Front Desk a useful answer when the next guest asks whether the unit is ready.

• Service Work Board by Status — Review open, assigned, active and completed tasks by type and unit.
• Staff Roster — Check the person linked to assigned work.
• Units by Operational Status — Compare task progress with the unit’s current operating state.

See arrival and service and checkout and unit release.