Kitchen handoff

A kitchen ticket belongs to a meal order and operating organization. It holds the service details the kitchen needs, including table code, sent time, guest count and delivery reference where relevant. Its revision and status tell a supervisor which submitted version is being considered. A ticket marked Completed should represent a release whose effects have actually been persisted, rather than a request that someone still needs to execute.

Meal lines carry preparation time and served portions. Kitchen Operator can record when a dish was prepared without implying it was served or delivered. That distinction helps the Service and Delivery Lead answer a basic question: is the guest still waiting, is the kitchen still working, or has this portion already left the handoff?

• Prepare against the order. The meal line remains attached to its parent order, so kitchen progress has the same customer and service context.
• Review a fixed revision. A submitted ticket goes to Kitchen Supervisor with its revision and supporting details.
• Separate preparation from service. A preparation time and a served portion answer different questions and should be checked separately.

Define what a table code means for each service location and when a delivery reference is required. Decide which evidence must be attached before the supervisor approves a release. Set the expected order of ticket submission, independent review and completion. A reviewer should be a different person from the preparer and editor for the revision under review.

Agree how a rejected ticket returns to the kitchen and how the next revision is identified. A change to guest count or destination can alter the kitchen’s work; staff should see that change before they prepare the meal. For portions that were already prepared, decide how the team records remaining scope and waste rather than erasing earlier work.

Use an accepted order for a table with three guests. Kitchen Operator creates the ticket, records the table and sent time, then submits it. Kitchen Supervisor checks the order, ticket revision and attached evidence before deciding. If the guest count on the ticket differs from the order context, the supervisor rejects or returns the work for correction. The next review should concern the corrected revision, while the original decision remains available.

Once approved, inspect the linked meal lines. A dish may be prepared while another remains in progress. Record preparation time for the line that was worked on; its served count changes only when service occurs. When the ticket reaches Completed, staff should be able to trace the review decision and the operation receipt for its release. An unresolved receipt belongs in the exception queue for investigation.

• Pending Kitchen Release — Submitted ticket revisions awaiting supervisor review.
• Kitchen Ticket Board — Ticket status across draft, submitted, approved and rejected work.

Follow kitchen preparation and release and service and fulfillment.