1. Returns Processing Center
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  3. Evidence and reconciliation
Feature · Evidence and reconciliation

Evidence and reconciliation

Compare authorized quantity with posted stock and retain the decision trail.

OverviewFailed Operation Receipts
Returns Processing Center · Evidence and reconciliation

Failed Operation Receipts

Operation receipts

New
Receipt numberSubjectEventFailure reasonRecorded atSource record
OR-30509Cut to lengthEVN-592Cut to length13 OctSR-30176
OR-54839Weld frameEVN-754Weld frame13 OctSR-31823
OR-14672Drill and tapEVN-155Drill and tap04 OctSR-77579
OR-66439DeburrEVN-824Deburr11 OctSR-88109
OR-47974AssembleEVN-678Assemble04 OctSR-88263
6 of 6 records
Cut to lengthOperation receipts · OR-30509
EventEVN-592
Failure reasonCut to length
Recorded at13 Oct
Source recordSR-30176
Example screen with sample data

What you can do

Close the case against what actually posted

A request marked executed still needs a check against its posted movements. The Inventory Supervisor runs reconciliation against the request’s authorized quantity. A matching posted movement total writes a verified operation receipt. A mismatch writes a failed receipt and leaves the request unchanged. The receipt identifies the source request, quantity, event and operation key, giving the team a specific result to investigate.

The receipt register includes recorded, verified, failed and corrected evidence. Failed receipts belong in an active follow-up queue. The supervisor can inspect the linked request, posted movement ledger and any reversal to find the difference. A replay of reconciliation uses the same stable operation key and returns the existing result rather than manufacturing a second verification. This is especially useful after a page timeout or an API retry.

Review decisions and record attachments give context to the quantity result. The reviewer rationale explains why the accepted units and disposition were authorized. A photo or document can show what inspection found. The Auditor can follow the request from return grade to decision, movement and receipt without relying on a verbal explanation. The evidence trail also distinguishes a posted stock effect from a grade that was approved but never executed.

How the work is organized

  • Decision evidence. Keep reviewer rationale and relevant attachments with the source request.
  • Quantity check. Compare posted signed movements with the authorized request amount.
  • Failure follow-up. Use the failed receipt to find the cause and check the authorized next action.

What to agree during setup

Agree which supervisor owns reconciliation and when it should run after execution. Decide how failed receipts are reviewed each day and what explanation is recorded for a compensating movement. Set a practical attachment convention so a condition photo can be found from the request rather than stored in a separate inbox. Give auditors read access to the registers while keeping stock actions and corrections with operational roles.

Check the handoff on an actual case

A return was approved for eight units, but the posted movement trail nets to seven after a correction. Reconciliation writes a failed receipt and does not change the request. The supervisor reviews the ledger and decides whether another stock correction or a change to authorized scope is needed. After correcting the source of the difference, the supervisor checks the movement trail and receipt before deciding the next authorized action. The failed result remains useful history; it explains why the first check did not verify completion.

What your team sees

  • Failed Operation Receipts — Find mismatches and rejected actions that need investigation.
  • Operation Receipts Register — Read the recorded and verified results beside the earlier failures.
  • Review Decisions Register — Confirm who decided the request scope and why.

Follow the work through

What it keeps track of

Data model
Operation receipts
Recorded, verified, failed or corrected operation evidence.
Stock requests
Requests to receive, move, reserve or issue stock.
Stock movements
Posted signed-quantity movements that change on-hand inventory.
Review decisions
Approved, rejected, returned or escalated decisions on source records.
Record attachments
Documents and links attached to operational records.
Return grades
Inspection grades for returned stock: disposition, accepted units and release state for a stock request.

Who uses it

Permissions
Inventory Supervisor
Reconciles and corrects; Inventory Clerk supplies case evidence; Auditor checks the result.

Set up Returns Processing Center your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started