Exceptions and correction

When a run fails or produces an uncertain result, the Exception Coordinator can assign a follow-up action against the bot definition. The action has a title, assignee, due date, status, completion date and resolution. Operators can use the attempt failure reason, operation status, numbered steps and supporting documents to explain what happened before choosing a correction.

The correction workflow handles an executed revision without deleting its evidence. It records a correction run and compensating output, keeps the prior revision and completed steps, creates a successor revision, raises a verification follow-up and appends status history. The successor can be reviewed as its own revision. This makes the original execution and the corrective work distinguishable in the record.

• Action. A named assignee and due date keep an exception visible until its resolution is recorded.
• Investigation. Attempts, operations and receipts show which external action completed or remains uncertain.
• Successor. A new revision carries corrected work forward while the earlier trace remains available.

Define which failed or uncertain outcomes create a follow-up action and who assigns it. Decide when a provider result should be reconciled before a compensating action is attempted. Agree who verifies the correction, what evidence must accompany its resolution and when a follow-up may be marked Completed or Cancelled. Keep the ownership rule clear when the person investigating is also the owner of the original bot.

Consider an extract bot that completes a provider action but applies the wrong mapping. The coordinator opens a follow-up for the owner. The operator traces the original step and its receipt, records the compensating output, then creates a successor revision with the corrected mapping. The original completed step stays readable. The reviewer examines the successor, while the coordinator closes the action only after the documented resolution matches the confirmed result.

Start from one failed attempt or an operation requiring reconciliation. Find its parent definition, revision and operation key. Assign a follow-up to a person and record a due date. Rehearse a correction and check that the original operation and receipt still open from the prior revision. Follow the new revision to its verification task. Close the action with a resolution that names the outcome rather than only changing its status.

• Open corrective actions — Assigned work still Open or in progress.
• Execution attempts requiring attention — Failed and uncertain attempts needing investigation.

See Resolve an exception and Correct an executed revision.