Dispatch review

A dispatch ticket is a reviewed extension of its parent distribution order. It starts in draft, then the coordinator submits a specific revision with its table code, sent time, guest count and delivery reference. Dispatch Supervisor checks that context against the order and supporting evidence. The review decision records the source revision, decision, time, reason and reviewer. A later edit cannot reuse the earlier decision as authority for a changed ticket.

The supervisor can approve, reject or return the submitted work. Only an approved revision proceeds to release. The ticket becomes completed after its release effects have persisted; an approval alone is a decision, and it does not prove that the underlying effect happened. This separation gives the service team a useful account of pending review and actual completion.

• Ticket revision. Keep the parent order, organization, current status and revision alongside its dispatch details.
• Independent decision. Link the supervisor’s decision to the submitted revision and retain the reason.
• Release effect. Record the operation receipt and actual distribution evidence before marking the ticket completed.

Name the supervisor for each operating organization and decide who may submit a ticket. Agree which supporting attachment is expected for the table code, guest count and delivery reference. Set a clear handoff when a ticket is rejected or returned so the coordinator revises and resubmits the correct scope. Confirm that the reviewer is independent of the person preparing the ticket.

For a meal order serving a venue, the ticket may have a guest count different from the original request. The supervisor reads the parent order and submitted revision, checks the evidence and either approves that exact scope or records a reason to return it. A changed guest count requires a fresh review.

Open a submitted ticket and identify its parent order, organization and revision. Read its service details and any attachments. Follow the review decision to the named reviewer and source revision. If the decision is approved, check the release receipt and persisted distribution effect before accepting a completed status. If the operation receipt is pending or failed, Exception Reviewer investigates the effect instead of issuing another release blindly.

A repeated release request should return the established result for its operation key. This is important when a service operator retries after a slow response: the team needs one release outcome, not duplicate dispatch effects. A revised ticket has a new review question and cannot inherit the old approval.

• Pending Dispatch — Submitted tickets awaiting the supervisor’s decision.
• Released Dispatch Tickets — Approved and completed tickets with their decision timing.
• Review Decisions — The decision history tied to each order and revision.

Use dispatch review for the decision and delivery evidence for its later effects.