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- Smart Meter Data Platform
- Who it's for
- Local Utility Operations
Local Utility Operations
Local utility operations teams need to connect data questions with the service work affecting an area. Smart Meter Data Platform records the actual reported time, affected scope and external incident identity within the responsible organization. Source evidence and meter intervals remain connected to that case, while restoration and closure follow their own confirmation and review path.
How Smart Meter Data Platform is set up for you
Service-area context
Confirm the intended area code and organization before routing a case. The eligibility note and contact details give Utility Coordinator the context needed to prepare the work. Similar area names must not substitute for the actual reference.
Affected scope
Retain the units reported for the case and the evidence used to reconcile them. A field confirmation that covers only part of that scope must remain an unresolved restoration request. Keep the owner visible for the next response.
Reviewed closure
Authorized Utility Supervisor reviews the relevant evidence before the case closes. An accepted meter reading can inform the discussion while the restoration outcome remains separately supported by field confirmation.
Local utility operations teams need to connect data questions with the service work affecting an area. Smart Meter Data Platform records the actual reported time, affected scope and external incident identity within the responsible organization. Source evidence and meter intervals remain connected to that case, while restoration and closure follow their own confirmation and review path.
Choose an illustrative incident in a known service area with an external identity and measurable affected scope. Record the actual report and assign the work, then locate the source observations the supervisor needs. Agree which field source can confirm restoration and how the actual restoration time is retained.
Rehearse complete and partial field confirmations. Confirm that missing evidence, an older revision or a denied actor cannot establish the restoration outcome. Accept a meter interval under the same case and verify that its completion does not close the operational work automatically. Follow [case intake](/smart-meter-data-platform/processes/case-intake-and-evidence) and [restoration review](/smart-meter-data-platform/processes/restoration-and-closure) before extending the process to more areas.
Features to start with
Service Case Coordination
Keep reported scope, external incident identity and accountable ownership connected to the meter-data work.
Service Areas and Access
Establish the organization, eligible service area and staff identity behind each case and review.
Meter Interval Acceptance
Review submitted meter intervals with their quality context and independent decision before accepting the recorded result.
Roles on the team
- Utility Coordinator
- Prepare assigned operational records and execute eligible reviewed actions. Own assigned organization and draft scope only.
- Authorized Utility Supervisor
- Review eligible revisions independently and reconcile operational evidence. Read-only across the domain; approval decisions are made through guarded workflows.
- App Administrator
- Maintain organization configuration and membership. Administrative membership does not confer approval or execution authority.
- Auditor
- Read authorized evidence and reports only. No write or action execution.
- Admin
- Maintain user provisioning and inspect organization membership without operational approval authority.
Set up Smart Meter Data Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.