Treatment rooms

Each treatment room has a name, the type of treatment it is set up for and a capacity. Its status tells the floor what it can be used for right now: ready, occupied, cleaning or maintenance. The room record is tied to the booking it is serving, so the front desk can see which guest is in which room.

Rooms move along one path. A ready room becomes occupied when the treatment starts, goes to cleaning when the guest leaves and returns to ready once it has been turned around. A room that needs repair after cleaning, such as a broken table or a steam unit fault, goes to maintenance and is not used until it is fixed. Each change is attributed to the person who made it.

This keeps the floor honest. A therapist does not walk a guest into a room that is still being cleaned, and the manager sees at a glance which rooms are out of action.

Therapists update their rooms; the spa manager watches the floor.

• One status at a time. Ready, occupied, cleaning or maintenance.
• Tied to the booking. Each room shows the booking it serves.
• Maintenance takes it out of use. The floor sees it until it is fixed.

List your rooms with treatment type and capacity. Agree who updates room status, how long cleaning normally takes and who signs a room back from maintenance. Agree what counts as a maintenance fault and how it is reported. Prepare examples of an ordinary turnaround, a room sent to maintenance and a room returned to service.

At 11:00 the facial room is occupied. At 11:55 the therapist marks it cleaning. At 12:05 she marks it ready, and the front desk sees it free for the 12:15 facial.

At 15:30 the hydrotherapy room’s jets fail during cleaning. The therapist marks it maintenance. The manager sees it on the rooms needing attention list, moves the 16:00 booking to another room and calls the technician. The room returns to ready the next morning.

• Room readiness board — Every room grouped by status.
• Rooms needing attention — Rooms in cleaning or maintenance with the booking they served.

• Room turnaround: From occupied back to ready.

Check the data model before importing rooms.