Treatments and sessions

Services are your treatment and class menu: a massage, a facial, a hydrotherapy circuit, a yoga class. Each service has a name, a duration in minutes, a capacity and a price, and can be switched off when it is no longer offered. A session puts one service on the schedule with its therapist or instructor, a start and end time and the capacity for that slot.

Sessions move through planned, open, full, completed and cancelled. A session is planned while the manager builds the week, opens when bookings can be taken and is full when no places are left. The number of places already booked is shown on the session, so the front desk can answer “is there room at four?” without counting. A session completes once every booking on it is resolved: attended, a no-show or cancelled.

Individual treatments are sessions with a capacity of one; classes and circuits carry a larger capacity. The same structure covers both, so the front desk works from one schedule.

The spa manager builds the menu and the week’s sessions; the front desk books into them; therapists see their own.

• Services first. Every session belongs to a service on the menu.
• One therapist per session. Each session names who delivers it.
• Capacity on the session. Booked places are shown against it.

List your services with durations, capacities and prices, and decide which are individual treatments and which are classes. Agree how far ahead sessions open for booking, who may cancel a session and what happens to its bookings. Agree how therapist time off is reflected before sessions are planned. Prepare examples of a single treatment, a full class and a cancelled session.

On Thursday the spa manager plans Saturday: six sixty-minute massages with two therapists, two facials and a ten-place morning yoga class. She opens them on Thursday evening. By Friday noon the yoga class shows nine places booked and one left; the last place goes at two o’clock and the class shows as full.

On Saturday one therapist calls in sick. The manager moves her two afternoon massages to the second therapist where there is room and cancels the third; the front desk contacts the member to rebook.

• Upcoming sessions — Planned, open and full sessions with therapist, start, end and places booked.
• Session board — Every session grouped by status.
• Services offered — The active treatment menu with duration, capacity and price.

• Booking to treatment: From request to delivered session.

Check the data model before importing your menu.