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- Taxi / Ride-hailing Platform
- Who it's for
- Airport and hotel transfers
Airport and hotel transfers
Transfer operators coordinate rides around agreed pickup locations and service windows. A hotel entrance change or a longer trip interval can affect the resource already selected. Keep that change on the booking and request, then review its effect before confirming the journey. Dispatcher and Trip Coordinator should use the same rider and destination details during the handoff.
How Taxi / Ride-hailing Platform is set up for you
Confirm the pickup instructions
Record a clear pickup address and dropoff address for the rider. A recognizable booking subject helps the desk find the correct transfer when a hotel or rider calls with an update.
Check the selected vehicle
Use the vehicle class and capacity note when reviewing the proposed resource. Dispatcher checks current driver and vehicle availability before confirming an accepted match for the planned interval.
Retain the trip evidence
Capture arrival and completion observations with their times and sources. Operations Reviewer can then investigate a delayed pickup or disputed completion against the actual journey.
Explain additional charges
Finance Operator reviews supported fare components, including Waiting Time Charge or Toll where applicable. Keep the provider event and fare breakdown available when a customer asks for the basis of a component.
Transfer operators coordinate rides around agreed pickup locations and service windows. A hotel entrance change or a longer trip interval can affect the resource already selected. Keep that change on the booking and request, then review its effect before confirming the journey. Dispatcher and Trip Coordinator should use the same rider and destination details during the handoff.
Start with a transfer corridor the team already understands. Enter the route's origin, destination and planned duration as reference information, then prepare actual bookings with their own operating intervals. Agree who updates pickup details and when a changed journey needs another review. Flight information or hotel reservation feeds are connections to configure if they are part of your intake process.
Rehearse a hotel pickup whose destination changes after review and a return transfer whose vehicle enters Maintenance. Ask the incoming dispatcher to identify the current assignment and ask Operations Reviewer to explain which revision was accepted. Continue through completion and payment evidence review before expanding the booking intake.
Use [trip to completion](/taxi-ride-hailing-platform/processes/trip-to-completion) and [fare evidence to payment review](/taxi-ride-hailing-platform/processes/fare-evidence-to-payment-review) to check the full handoff.
Features to start with
Roles on the team
- Dispatcher
- Prepares ride bookings and confirms accepted driver and vehicle assignments.
- Operations Reviewer
- Independently reviews booking revisions and reconciles completion and correction evidence.
- Trip Coordinator
- Records pickup progress, trip events and evidence of completed rides.
- Finance Operator
- Reviews fare components and records provider-backed payment outcomes.
- Fleet Coordinator
- Maintains driver and vehicle records and follows defects, inspections and planned upkeep.
- Admin
- Configures organization, staff membership and access for the agreed operating scope.
Set up Taxi / Ride-hailing Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.