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- Telemedicine Platform
- Who it's for
- Care navigation services
Care navigation services
Care navigation teams route patients to the right partner provider and follow each referral until care is delivered. They need to know which partners take which patients, who authorized each referral and whether the provider has sent back evidence that the care happened.
How Telemedicine Platform is set up for you
Eligible partners
Choose providers by their eligibility note, such as specialty, age range and language.
Authorized referrals
A clinical reviewer authorizes each referral against the evidence.
Closed loop
Track each referral to verified evidence and attestation, and chase what is missing.
Care navigation teams route patients to the right partner provider and follow each referral until care is delivered. They need to know which partners take which patients, who authorized each referral and whether the provider has sent back evidence that the care happened.
Pilot two partner providers for one month. Load them with eligibility notes, the navigators and the reviewers. Route every referral through the app and follow each to attestation. Review unresolved referrals with each partner before adding more.
[Plan the rollout](/telemedicine-platform/implementation), [review relevant modules](/telemedicine-platform#modules), and [compare the source data](/telemedicine-platform/data-model).
Features to start with
Provider network
Keep the provider organizations you refer to, with their eligibility, and the tenant organizations and team members who work in each.
Care requests
Record each care request with its patient and consent references, verify identity, and follow it from intake to attestation.
Clinical review
An authorized clinical reviewer records an independent approve, reject or return decision against the exact revision of each request and session.
Roles on the team
- Care Coordinator
- Records care requests, verifies patient and provider identity and consent, schedules consultation sessions and requests corrections, without clinical authority.
- Clinical Reviewer
- Authorized clinician who independently authorizes care requests and approves consultation session closes they did not prepare.
- Provider Network Manager
- Maintains eligible provider organizations and team membership, and follows up provider evidence.
- Viewer
- Reads care requests, sessions and decisions without changing them.
Set up Telemedicine Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.