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- Telemedicine Platform
- Who it's for
- Employer health programs
Employer health programs
Employer health programs offer virtual consults to staff through contracted provider groups. Each site or employer group is its own organization, and the program team needs to see request volume, authorization turnaround and attested services by provider without handling clinical records directly.
How Telemedicine Platform is set up for you
Organization per group
Keep each employer group's requests and team members separate.
Contracted providers
Record each contracted group with its eligibility and use only active providers.
Volume and turnaround
Track weekly arrivals, authorization turnaround and attested services by provider.
Employer health programs offer virtual consults to staff through contracted provider groups. Each site or employer group is its own organization, and the program team needs to see request volume, authorization turnaround and attested services by provider without handling clinical records directly.
Pilot one employer group for one month. Load the contracted providers, coordinators and reviewers. Run every request to attestation and review weekly arrivals and turnaround with the program lead before adding groups.
[Plan the rollout](/telemedicine-platform/implementation), [review relevant modules](/telemedicine-platform#modules), and [compare the source data](/telemedicine-platform/data-model).
Features to start with
Provider network
Keep the provider organizations you refer to, with their eligibility, and the tenant organizations and team members who work in each.
Care requests
Record each care request with its patient and consent references, verify identity, and follow it from intake to attestation.
Clinical review
An authorized clinical reviewer records an independent approve, reject or return decision against the exact revision of each request and session.
Roles on the team
- Care Coordinator
- Records care requests, verifies patient and provider identity and consent, schedules consultation sessions and requests corrections, without clinical authority.
- Clinical Reviewer
- Authorized clinician who independently authorizes care requests and approves consultation session closes they did not prepare.
- Operations Analyst
- Reconciles pending, failed and needs-review operation receipts and watches the exception queue.
- Viewer
- Reads care requests, sessions and decisions without changing them.
Set up Telemedicine Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.