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- Telemedicine Platform
- Who it's for
- Virtual care practices
Virtual care practices
Virtual care practices run many short consults and follow-ups each day. Each consult needs consent on file, a clinician's authorization and a session closed against the provider's encounter record. The practice's clinical record stays in its EHR; this app coordinates the requests, decisions and evidence around it.
How Telemedicine Platform is set up for you
Consent and identity first
Verify the patient and consent before the request reaches a clinician.
Clinician-authorized care
Each request is authorized by a clinician who did not prepare it.
Sessions closed on evidence
Each session closes only when it matches the encounter record.
Virtual care practices run many short consults and follow-ups each day. Each consult needs consent on file, a clinician's authorization and a session closed against the provider's encounter record. The practice's clinical record stays in its EHR; this app coordinates the requests, decisions and evidence around it.
Pilot one specialty and its clinicians for one month. Load the provider organization, the coordinators and reviewers. Run every request through verification, authorization, scheduling, session close and attestation. Compare attested services with your EHR's encounter list before adding specialties.
[Plan the rollout](/telemedicine-platform/implementation), [review relevant modules](/telemedicine-platform#modules), and [compare the source data](/telemedicine-platform/data-model).
Features to start with
Provider network
Keep the provider organizations you refer to, with their eligibility, and the tenant organizations and team members who work in each.
Care requests
Record each care request with its patient and consent references, verify identity, and follow it from intake to attestation.
Clinical review
An authorized clinical reviewer records an independent approve, reject or return decision against the exact revision of each request and session.
Roles on the team
- Care Coordinator
- Records care requests, verifies patient and provider identity and consent, schedules consultation sessions and requests corrections, without clinical authority.
- Clinical Reviewer
- Authorized clinician who independently authorizes care requests and approves consultation session closes they did not prepare.
- Provider Network Manager
- Maintains eligible provider organizations and team membership, and follows up provider evidence.
- Operations Analyst
- Reconciles pending, failed and needs-review operation receipts and watches the exception queue.
Set up Telemedicine Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.