Service history

Service history connects a completed maintenance outcome to its asset and work order. The completion date tells the next person when the work finished, while the next due date identifies the follow-up the team agreed. Maintenance Manager can review that history before opening another request for the same tool.

The close workflow validates completion, records linked service history and returns the asset to service. That handoff brings the work-order evidence and the tool’s operating state together. Technician’s account of work performed, consumed parts and relevant sharpening outcomes gives the completion review something concrete to assess.

• Prepare the evidence. Technician completes the work log and checks that the recorded usage belongs to the work performed. Maintenance Manager reviews the maintenance scope and obtains the applicable specialty decision before invoking close.
• Record the outcome. The completion workflow creates linked service history after validation. Review the recorded outcome and completion date against the work order so future readers can understand what was done to that tool.
• Plan follow-up. Maintenance Manager reviews the next due date and decides the next maintenance action. Use the recorded history to inform a new request, especially when a previous corrective action needs to be checked in service.

Agree what a useful outcome description contains and who supplies the next due date. A record that only says the job is finished leaves the next Technician to infer whether the tool was inspected, repaired or sharpened. Keep the wording specific enough to support the next maintenance conversation.

Decide how the team reviews overdue follow-up and how it handles an outcome that needs further investigation. Separate the decision to close completed work from the decision to request additional work. Preserve the existing work history when another request is needed so the reason for repeated maintenance remains understandable.

Also rehearse the asset state before and after closure. Maintenance Manager should understand which tool is being returned to service and whether the completed evidence supports that result. A work order linked to the wrong asset must be corrected before its close action affects the tool’s operating position.

Complete the corrective maintenance for TD-17 after its sharpening outcome has been reviewed. Technician records the actual work interval and the work performed. Maintenance Manager checks consumed parts and the relevant decision, then invokes the close workflow for eligible work.

Open the resulting service history and match the asset, work order and completion date. Review the outcome with the next Technician and confirm that the agreed next due date is meaningful. Then try the rehearsal with unfinished evidence. Completion should remain unresolved until the missing work information is provided and the required review is complete; the tool should not be treated as returned merely because someone expects the job to finish today.

• Service due for review — Find maintenance history whose next due date needs attention.
• Work ready for completion review — Check work under inspection before closing it.
• Technician work intervals — Read actual work times and the Technician’s description.

Finish with completion and return to service, then begin work authorization when another maintenance action is needed.