Bookings

A tour booking records which package a customer wants, the departure date and how many travellers are coming. It moves along one path: enquiry, reserved, confirmed and completed. Failures, rejections and cancellations are recorded as their own outcomes with a reason, rather than as edits that erase what was planned. That keeps the pipeline honest: you can see how many enquiries became confirmed departures and why the others did not.

Bookings are captured by the dispatcher through a form that validates the whole booking first: the package and customer must exist, and a booking already submitted from the same source is rejected rather than entered twice. The person recording the booking is taken from their login.

The dispatcher takes and confirms bookings; the operations manager follows the departure calendar.

• One path. Bookings move from enquiry to reserved, confirmed and completed, never skipping a step.
• Reasons kept. Cancellations and rejections carry their reason.
• No duplicates. A repeated submission from the same source is rejected.

Agree what moves a booking from enquiry to reserved (a deposit, a signed form) and from reserved to confirmed. Agree your cancellation reasons and who can cancel. Decide how group bookings are recorded: one booking with the traveller count, or one per family. Prepare examples of an enquiry that never books, a confirmed group, a duplicate booking from a partner channel and a late cancellation.

A travel agent sends the same booking request twice through their channel. The first becomes an enquiry for six travellers on the coastal tour; the second is rejected as a repeat. The dispatcher reserves it when the deposit arrives and confirms it a week before departure. The departures list shows six confirmed travellers on that date, and the dispatcher can plan the vehicle accordingly.

• Booking pipeline — Enquiries, reservations and confirmations by package.
• Departures this month — Bookings departing in the next thirty days.

• Booking to departure: From enquiry to a confirmed departure.

Plan integrations with booking channels.