Load planning

Dispatcher starts with the load number, customer-facing subject and promised delivery time. The operating organization and transport partner establish who owns the work. The freight amount stays in USD so the team can compare the value of open loads on a consistent basis. A planned load still needs an assignment and a dispatch decision before movement begins.

Keep the pickup and delivery locations in their intended stop sequence. Each stop can carry its appointment window and later its actual arrival and departure. This gives the next dispatcher enough context to continue the job without reconstructing the journey from messages. Operations Overview helps the team identify active loads and the decisions needing attention at the start of a shift.

• Record the promise. Keep the original delivery commitment with the load. A later arrival estimate must not overwrite the time against which the customer expects performance to be measured.
• Order the stops. Record the address and appointment window for each pickup or delivery. Check the stop sequence with the people who will execute it before asking for an assignment.
• Give the load an owner. Assign the responsible team member and the correct transport partner. Another dispatcher taking over should see who is responsible for the plan and which organization owns it.

Agree the source of load numbers and the time zone used by the organization. Decide who may correct a promised time and how the original evidence will be retained. Confirm which stop evidence is needed before dispatch and which proof is collected at delivery. Use the same understanding when importing work already in progress.

Planning records support a feasibility review by the team. If route optimization or travel-time calculation is needed, agree that connection separately. Dispatcher still checks that the intended stop windows fit the chosen assignment and seeks a new review when a material change affects the dispatch decision.

A load has a morning pickup at a distribution center and an afternoon delivery appointment. Dispatcher records both stops and the promised delivery time. Fleet Coordinator then reports that the intended vehicle is held. Keep the plan visible while the team finds eligible equipment; do not mark the load dispatched because the stop addresses are complete.

The replacement vehicle changes the available pickup time. Dispatcher checks the appointment with the warehouse, updates the affected plan and presents the current revision for review. Transport Supervisor must be able to explain whether the revised assignment can still meet the promise. At the next shift, the load owner can find the decision and the original commitment without guessing which message was final.

• Loads Default List — Draft, planned and excepted loads needing preparation or a decision.
• My loads — Loads assigned to the signed-in team member, with promised and actual movement times.
• Load Stops by Sequence — Appointment and arrival evidence for stops whose opening window has arrived.

Use plan and assign a load to prepare the assignment, then review and dispatch to authorize movement. Confirm import mappings in the data model.