Work evidence

Work evidence is recorded as lines under a work order. Each line has a number and revision, with room for an evidence type, occurrence time, actual hours, source reference, evidence revision and reviewer note. This makes the labor record more useful than a single completion flag. The owner and manager can compare what was planned with what was actually done while keeping the source of each entry visible.

For a dock reset, the first worker records the preparation time and a second entry records the repair or inspection time. Both lines point to the same parent work order. If a supervisor later corrects an entry, the revision and source reference help the reviewer identify which account they are reading. The team’s operating procedure should say who may make such a correction and how the original evidence is retained.

• Parent job. Every evidence line belongs to a work order, so actual hours roll up to the planned task.
• Source detail. Evidence type, occurrence time and source reference explain where a line came from.
• Review detail. Revision and reviewer note support a question or correction during acceptance.

Agree what counts as actual hours and when a worker records them. A source reference can point to a time clock entry, shift sheet or another source the customer controls. Define a consistent evidence type vocabulary for the local operation and explain whether the occurrence time marks the start, end or recording of the work. The fields should be used consistently across shifts before managers compare totals.

Decide how to handle partial work. A worker may record hours while the work order remains Assigned; the manager later sees those lines in Review. If work spans shifts, keep each entry tied to the same job and use line numbers to tell the sequence. Planned hours remain on the work order and the assignment. Do not overwrite them merely to make an actual-hours comparison appear balanced.

Use a work order planned for four hours. Record two evidence lines, one for three hours and another for two. Warehouse Manager should see five actual hours against the four-hour plan and ask what changed. The worker can attach a source reference or supporting file. The manager records a reviewer note where the entry needs explanation, then checks whether the work itself is ready to accept.

Repeat with an evidence line that has an occurrence time but no actual hours. It may still describe an event, but it should not be counted as labor time. The Operations Analyst should distinguish a missing hour value from zero hours in reporting. Rehearse a corrected line with a changed revision, and verify that the reviewer can identify the current evidence being discussed.

• Recorded hours — Evidence lines with actual time, source and parent job.
• Work awaiting review — Jobs whose recorded work needs a manager’s decision.
• Due work — Jobs nearing their due date that may need an hours check.

Follow record work and accept work. The data model shows how evidence lines attach to their parent job.