Venue handoffs

A partner venue needs the event handoff before the kitchen dispatches the order. The coordinator creates a handoff with a channel and partner reference, then submits it for decision. Its status distinguishes a draft from a submitted, approved, rejected or completed handoff. Event documents can stay linked to the catering order for the receiving team.

The handoff record identifies an order, its channel and the reference used by the receiving partner. Its status records the team’s handoff decision; the partner’s actual receipt still needs to be checked through the agreed channel. The Venue Coordinator compares the handoff with dispatch and setup on the same order.

• Identify the partner. Put the agreed channel and partner reference on the handoff.
• Decide before service. Review a submitted handoff before marking it approved.
• Confirm arrival. Check dispatch and setup records against the handoff’s order.

Agree which partner reference identifies the event, who can submit a handoff, and who approves it. Decide how the venue team confirms receipt and records completion. The order, company and handoff record should agree, especially when several events go to the same venue.

Pilot an event delivered through a venue kitchen. Give the Venue Coordinator the partner reference and channel, then ask the Catering Approver to review a submitted handoff. Rehearse a rejected reference and its correction.

Review a submitted handoff against the event date, venue address and planned dispatch. The approver records the handoff decision in its status. On completion, the venue coordinator checks the partner reference and the setup event against the catering order. A rejected handoff returns to the coordinator for correction.

The Venue Coordinator should find the submitted record in Pending Venue Handoffs and compare it with the order. After a decision, check the dispatch and setup events before marking the handoff completed.

• Pending Venue Handoffs — Use this list to identify the records that need attention.
• Dispatched And Delivered Events — Open the related records to check status and evidence.

Follow the enquiry and review, menu and kitchen preparation, venue delivery, and payment and exception closeout paths. Use the data model when checking references and the role guide when assigning access.