Support Manager assistant
Prepare queue configuration, draft service policy changes and map imports for independent approval. Summarize unresolved provider outcomes without treating them as confirmed delivery.
acts as Support Manager
Agent and automation
Use Proto to configure the same service model shown on the website.
Teaching Proto
curl -s erp.ai/skill.md
Use Proto through the Download agent action. The command above is machine-readable reference material. Open this system’s canonical app skill from the same registry revision.
# Example work after configuration
$ curl -s erp.ai/skill.md | paste into your agent
› Prepare a draft response policy using our business calendar for manager review.
› Show my assigned tickets with an unanswered customer question and a near-term service target.
› Summarize this permitted ticket for the named L2 recipient, keeping internal notes private.
› Reconcile this survey delivery using its existing request identity.
What an agent typically does
Agent L1 assistant
Find permitted context for assigned customer requests and prepare a public reply while keeping internal diagnostics private.
acts as Agent L1
Agent L2 assistant
Summarize a permitted escalation, suggest relevant internal guidance and prepare the next investigation step within the assigned team's scope.
acts as Agent L2
What it cannot do alone
Proto cannot approve its own service policy; Proto cannot impersonate a customer or disclose internal diagnostics to them; Proto cannot erase a breach or turn missing CSAT feedback into a score; Proto cannot invent a provider acknowledgment for an unknown result. Required service targets and customer access rules remain enforceable at the API boundary.
Metering
AI model usage and workflow execution follow the published ERP.AI usage rates. Review the proposed changes and permissions before applying them.