Returns Processing Center connects a returned stock grade to the stock request that carries its inventory effect. An Inventory Clerk records the return reference, accepted units and disposition.
Stock requests in one list
Inventory Supervisor independently decides the submitted grade.
Every feature works on the same records. Pick one to see the screen your team works in.
Tie a returned item and its proposed stock action to one traceable request.
Approval conditions
| Return reference | Parent | Status | Accepted units | Disposition | Revision | |
|---|---|---|---|---|---|---|
| RMA-2026-1842 | Reserve damaged bottles for recycling | Submitted | 70 | Return to saleable stock | 630 | |
| RMA-2026-1843 | Transfer graded shirts to outlet | Submitted | 150 | Send to outlet | 20 | |
| RMA-2026-1844 | Issue replacement canvas totes | Submitted | 80 | Recycle | 470 | |
| RMA-2026-1845 | Receive returned slate jackets | Submitted | 60 | Quarantine for review | 540 | |
| RMA-2026-1846 | Transfer graded shirts to outlet | Submitted | 210 | Return to supplier | 660 |
Record accepted units and disposition before an independent decision.
Record attachments
| Name | Attachment type | Uploaded at | Related record | Organization | |
|---|---|---|---|---|---|
| Jacket condition photos | Photo | 30 Oct | Receive returned slate jackets | Northmere Returns West | |
| Shoe sole inspection report | Document | 22 Oct | Issue replacement running shoes | Northmere Customer Care | |
| Bottle damage images | Certificate | 01 Nov | Issue replacement running shoes | Northmere Wholesale | |
| Tote replacement label | Signature | 02 Nov | Receive returned slate jackets | Northmere Wholesale | |
| Shirt grade checklist | Manifest | 20 Oct | Move sealed socks to active stock | Northmere Returns East |
Record the reviewer decision against the current request and accepted scope.
Review decisions
| Record number | Subject | Decision | Decided at | Rationale | Source record | |
|---|---|---|---|---|---|---|
| RD-34346 | Approve jacket resale grade | Returned | 25 Oct | Original packaging intact | Issue replacement canvas totes | |
| RD-36432 | Reject worn shoe restock | Escalated | 19 Oct | Sole wear exceeds resale grade | Move sealed socks to active stock | |
| RD-22661 | Approve bottle recycling | Returned | 01 Nov | Bottle seal broken | Receive returned slate jackets | |
| RD-67791 | Return tote claim for photos | Escalated | 21 Oct | Need clearer damage photos | Issue replacement running shoes | |
| RD-63603 | Escalate shirt labeling discrepancy | Returned | 23 Oct | Recall notice requires quarantine | Issue replacement canvas totes |
Post approved stock work once and preserve each inventory effect.
Stock movements
| Record number | Subject | Quantity | Signed quantity | Moved at | Parent | |
|---|---|---|---|---|---|---|
| SM-46629 | Receive 12 returned slate jackets | 820 | 230 | 11 Oct | Receive returned slate jackets | |
| SM-68171 | Move 8 trail shoes to resale | 870 | 620 | 13 Oct | Receive recalled travel bags | |
| SM-86864 | Issue 3 replacement canvas totes | 810 | 60 | 20 Oct | Issue replacement running shoes | |
| SM-21344 | Move 6 bottles to recycling | 490 | 490 | 21 Oct | Receive returned slate jackets | |
| SM-86115 | Transfer 10 linen shirts to outlet | 660 | 240 | 18 Oct | Issue replacement canvas totes |
Hold only eligible free inventory and make shortfalls visible.
Stock lots
| Lot code | Stock item | Storage location | Quantity on hand | Expiry date | |
|---|---|---|---|---|---|
| RET-2026-1012-A | Meridian Trail Shoe, men's 10 | Columbus replacement stockroom | 480 | 27 Oct | |
| RET-2026-1012-B | Crew Sock, charcoal, large | Baltimore quarantine room | 430 | 19 Oct | |
| RET-2026-1013-A | Meridian Trail Shoe, men's 10 | Reno returns receiving dock | 120 | 11 Oct | |
| RET-2026-1013-B | Meridian Trail Shoe, men's 10 | Reno resale rack 3 | 140 | 24 Oct | |
| RET-2026-1014-A | Meridian Trail Shoe, men's 10 | Baltimore quarantine room | 480 | 24 Oct |
Compare authorized quantity with posted stock and retain the decision trail.
Operation receipts
| Receipt number | Subject | Event | Failure reason | Recorded at | Source record | |
|---|---|---|---|---|---|---|
| OR-30509 | Jacket inspection evidence | Return received | Photo evidence missing | 21 Oct | Reserve damaged bottles for recycling | |
| OR-54839 | Trail shoe resale transfer | Inspection completed | Lot number does not match label | 21 Oct | Reserve damaged bottles for recycling | |
| OR-14672 | Bottle recycling handoff | Stock transferred | Resale bin at capacity | 12 Oct | Transfer graded shirts to outlet | |
| OR-66439 | Canvas tote replacement issue | Replacement issued | Replacement stock unavailable | 19 Oct | Receive recalled travel bags | |
| OR-47974 | Linen shirt outlet transfer | Lot quarantined | Grade requires supervisor review | 12 Oct | Receive returned slate jackets |
Grade and release a return ships ready to use. 3 steps need a named approval before the work moves on: Decide return grade (Inventory Supervisor), Review stock request (Inventory Supervisor) and Release disposition (Inventory Supervisor).
Record accepted units and disposition against the request.
Send the current inspection result to a supervisor.
An independent Inventory Supervisor approves or rejects the grade.
Inventory Supervisor checks the current authorized quantity.
Inventory Supervisor records the reasoned decision at the current revision.
Post the approved movement and read its operation receipt.
Open any stock request to see its operation receipts, the roles that work on it, its process stages and its approvals on one page.
Required by, Requested units, Owner and Item.
Each line is linked to this stock request.
App Administrator, Inventory Clerk and Inventory Supervisor, each with their own permissions.
Draft return grade, with the role that acts.
Decide return grade and Review stock request, with who decides.
Weekend Duffel, olive · Draft
| Receipt number | Subject | Status |
|---|---|---|
| OR-20240 | Jacket inspection evidence | Recorded |
| OR-18622 | Trail shoe resale transfer | Verified |
| OR-48291 | Bottle recycling handoff | Failed |
Inventory Clerk prepares the grade and request; Inventory Supervisor makes the independent grade decision and releases disposition.
Signed in as Inventory Supervisor
| Decision | Approver | |
|---|---|---|
| Decide return gradeAn independent Inventory Supervisor approves or rejects the grade. | Inventory Supervisor | |
| Review stock requestInventory Supervisor checks the current authorized quantity. | Inventory Supervisor | |
| Release dispositionInventory Supervisor records the reasoned decision at the current revision. | Inventory Supervisor |
Everyone opens Returns Processing Center to the work that is theirs. Pick a role to see what it starts with.
Maintain the organization and its team members.
This is the first screen this role sees.
Team members · App Administrator
| Name | Role name | Time zone | Organization | User | |
|---|---|---|---|---|---|
| Elena Ruiz | Returns associate | America/Los_Angeles | Northmere Outlet Division | Layla Farouk | |
| Bashir Ahmed | Quality grader | America/Denver | Northmere Wholesale | Arjun Mehta | |
| Mei Lin | Inventory controller | America/Chicago | Northmere Wholesale | Tara Kenzie | |
| Gabriel Okoro | Shift supervisor | America/New_York | Northmere Wholesale | Dawit Bekele | |
| Tara Kenzie | Replacement coordinator | America/Phoenix | Northmere Customer Care | Gabriel Okoro |
Prepare stock requests, maintain items, lots, locations and operational records, and run the stock actions on the Operations Desk.
This is the first screen this role sees.
Stock requests · Inventory Clerk
Review and decide stock requests, reverse movements, correct or cancel scope, reconcile, and maintain stock policies.
This is the first screen this role sees.
Return grades · Inventory Supervisor
| Return reference | Parent | Status | Accepted units | Disposition | Revision | |
|---|---|---|---|---|---|---|
| RMA-2026-1842 | Reserve damaged bottles for recycling | Submitted | 70 | Return to saleable stock | 630 | |
| RMA-2026-1843 | Transfer graded shirts to outlet | Submitted | 150 | Send to outlet | 20 | |
| RMA-2026-1844 | Issue replacement canvas totes | Submitted | 80 | Recycle | 470 | |
| RMA-2026-1845 | Receive returned slate jackets | Submitted | 60 | Quarantine for review | 540 | |
| RMA-2026-1846 | Transfer graded shirts to outlet | Submitted | 210 | Return to supplier | 660 |
Read-only access to every record and the evidence trail (decisions, receipts, movements).
This is the first screen this role sees.
Stock requests · Auditor
Maintain organization, team and user setup.
Follow return decisions, free stock, posted effects and failed operations.
This quarter
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Draft | 24 | ||
| Review | 7 | 29% | |
| Approved | 3 | 43% | |
| Executed | 1 | 33% |
Sample totals per stage
List each return reference, grade status, accepted units, disposition and decision date.
Show requested units and required dates for requests in draft, review or approved state.
Trace each stock request to posted movements and linked reversals.
Show on-hand quantity by item, lot and storage location for available lots.
Compare each request with its held reservations and expiry dates.
Show failed receipts, their reason, owner and source request.
Show reviewer, decision, rationale and revision for each request decision.
Compare request quantity with posted movement quantities and verification receipts.
See how Returns Processing Center fits your kind of team.
Each stage of grade and release a return names the role that acts and the status it records, so a change is never anonymous.
Each stage, the role that acts and the status it records
Use an assistant to prepare return cases while people retain review decisions.
Set up connections through ERP.AI and Proto workflows, with every change logged.
Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.
Browse all 13 tablesStart with one team and one process, then add the rest once the basics are running.
Load the organization, active storage locations, team members and stock items. Agree item tracking modes and the initial lot position.
Assign clerks and supervisors. Agree the return reference, disposition language and evidence needed for a partial acceptance.
Draft and submit a grade, make an independent decision, release the current request scope and execute the approved stock action.
Try a stale decision, a rejected grade, an insufficient reservation and a posted movement that needs reversal.
Compare request quantity, movement totals, lot balance and operation receipts before widening the rollout.
$0per user
The base account and everyday work in the ERP.AI app are free, for every user.
| Usage | Per $1 |
|---|---|
| Record reads (list, filter, get) | 20,000 |
| Search or aggregate queries | 4,000 |
| Record writes | 4,000 |
| Imported or synced records | 200,000 |
| Workflow runs | 2,000 |
| AI agent runs | 2,000 |
| Scheduled jobs or webhooks | 20,000 |
| File uploads (MB) | 2,000 |
| CSV or PDF exports | 100 |
Click Get started, then use Proto to configure Returns Processing Center for your business. Begin with one location, a small item set and a representative return that needs grading and supervisor review.
Inventory Clerk links the grade to a stock request and records the return reference, accepted units and disposition.
Inventory Supervisor approves or rejects a submitted grade. The person who created it cannot make that decision.
An approved request changes inventory when its execution posts a signed movement to the lot. The movement and operation receipt show the result.
The stock action uses a stable source effect key. A retry returns the existing posting for that request action.
The action checks free eligible lot quantity after held reservations. An excessive request is refused and a failed operation receipt records the shortfall.
Inventory Supervisor posts a linked compensating movement. The original remains in the movement ledger.
Compare the authorized request quantity with posted movement totals and review the verification operation receipt.
Record Attachments link them to the stock request, so the grade and decision can be reviewed with the case.
Start free, then use Proto to change fields, steps and approvals before your team goes live.