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Task Queue Management
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Task Queue Management · Available now

Keep each queue decision and result traceable.

Task Queue Management organizes arrived work into named queues with a priority, SLA due date, organization, owner and assignment rule. A queue holds its individual tasks and keeps the source record ID that ties the work to its origin.

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  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewQueued work by priority
Task Queue Management · Work queues

Queued work by priority

Work queues in one list

New work queue
Work queues in view
6
Queued
3
Assigned
3
SLA due within 14 days
3
Queued3
North region invoice exceptionsNorth Quay Services
60
03 Nov
Priority customer escalationsCrestline Office Works
130
22 Oct
New account verificationHarbor Lane Procurement
270
14 Oct
Add
Assigned3
October vendor onboardingMaple Gate Distribution
810
12 Oct
October payment reconciliationCrestline Office Works
920
25 Oct
Contract renewal approvalsRedstone Field Services
350
03 Nov
Add
North region invoice exceptionsWork queues · WQ-36415
Queued
Priority60
SLA due03 Nov
Arrived date12 Nov
OwnerKwame Mensah
OrganizationNorth Quay Services
Independent reviewWQ-36415 · North region invoice exceptions

Independent Reviewer decides on the selected queue revision.

Waiting for Independent Reviewer
ApproveReturn
Example screen with sample data
Tables, ready to use
14
Saved views
12
Roles with set permissions
6
Reports and dashboards
8
Features

See the queue that needs attention

Every feature works on the same records. Pick one to see the screen your team works in.

Queue intake and priority

See arrived work by organization, priority, owner and SLA due date.

  • Arrival context
  • Attention order
  • One working parent
  • Work queues
  • Queue tasks
  • Organizations
  • People
Explore queue intake and priority
OverviewPending queue tasks
Task Queue Management · Queue intake and priority

Pending queue tasks

Approval conditions

New
ParentSequenceDescriptionOutcomeSource referenceObserved on
North region invoice exceptions50Verify October invoice amountPendingINV-2026-041211 Oct
North region invoice exceptions20Call vendor for tax formPendingVEN-2026-018814 Oct
October payment reconciliation30Match payment to open balancePendingPAY-2026-203412 Oct
Priority customer escalations50Review priority service requestPendingCASE-2026-077117 Oct
New account verification90Confirm account ownershipPendingACC-2026-019220 Oct
6 of 6 records
Verify October invoice amountQueue tasks · QT-80544
Pending
ParentNorth region invoice exceptions
Sequence50
Source referenceINV-2026-0412
Observed on11 Oct
Example screen with sample data
Process

From arrival to verified result

Queued work to verified result ships ready to use. 2 steps need a named approval before the work moves on: Independent review (Independent Reviewer) and Correction review (Independent Reviewer).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Queue intake

    Identify arrived work, its priority and SLA due date.

    North region invoice exceptionsWQ-36415 · Queue Manager
    Queue intakeBy Queue Manager

  2. Rule-based assignment

    Apply the effective policy and record the owner.

    North region invoice exceptionsWQ-36415 · Queue Manager
    Rule-based assignmentBy Queue Manager

  3. Independent review

    A separate reviewer decides on the queue revision.

    North region invoice exceptionsWQ-36415 · Independent Reviewer
    Independent reviewBy Independent Reviewer
    ApprovalIndependent Reviewer decides on the selected queue revision.

  4. Task execution

    Work selected tasks and keep their outcomes and receipts.

    North region invoice exceptionsWQ-36415 · Queue Operator
    Task executionBy Queue Operator

  5. Result verification

    Confirm every required effect before the run succeeds.

    North region invoice exceptionsWQ-36415 · Operations Analyst
    Result verificationBy Operations Analyst

  6. Correction review

    Review a successor revision before refreshing its result.

    North region invoice exceptionsWQ-36415 · Independent Reviewer
    Correction reviewBy Independent Reviewer
    ApprovalIndependent Reviewer approves the validated successor revision.

Start with Queue assignment

Inside a record

Connect source work and receipts

Open any work queue to see its evidence documents, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Priority, SLA due, Arrived date and Owner.

  2. 2
    Evidence documents

    Each line is linked to this work queue.

  3. 3
    Who works on it

    Queue Manager, Queue Operator and Independent Reviewer, each with their own permissions.

  4. 4
    Process stages

    Queue intake and Result verification, with the role that acts.

  5. 5
    Approvals

    Independent review and Correction review, with who decides.

Queued work by priorityNorth region invoice exceptions
Task Queue Management · Work queues

North region invoice exceptions

North Quay Services · Queued

Log activity
1
Record details
Priority60
SLA due03 Nov
Arrived date12 Nov
OwnerKwame Mensah
2
Evidence documents

North region invoice exceptions

SourceTitleDocument date
North region invoice exceptionsOctober invoice scan04 Nov
Service credit requestsVendor registration form13 Oct
Priority customer escalationsPayment confirmation, Oct 1418 Oct
Evidence documents
6
3

Who works on it

  • Queue ManagerManage work queues, assignment rules, People
  • Queue OperatorManage queue tasks, execution attempts, operation steps
  • Independent ReviewerManage review decisions, evidence documents
4

Process stages

  • Queue intakeQueue Manager
  • Result verificationOperations Analyst
5

Approvals

  • Independent reviewIndependent Reviewer
    Approved
  • Correction reviewIndependent Reviewer
    Waiting
Example screen with sample data
Approvals

Review each queue revision

OverviewApprovals
Task Queue Management · Overview

Approvals

Signed in as Independent Reviewer

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • RD-22146Evidence supports closure
    Contract renewal approvalsRequested by Salma Idris
    Approved3dActions
  • RD-37552Invoice total needs correction
    October vendor onboardingRequested by Marcus Hale
    Returned3dActions
  • RD-34414Approval missing from contract
    Service credit requestsRequested by Nabil Farah
    Approved4dActions
  • RD-39556Receipt date falls outside period
    October vendor onboardingRequested by Salma Idris
    Returned3dActions

Who approves what

DecisionApprover
Independent reviewA separate reviewer decides on the queue revision.Independent Reviewer
Correction reviewReview a successor revision before refreshing its result.Independent Reviewer
2 approval rules · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens Task Queue Management to the work that is theirs. Pick a role to see what it starts with.

Queue Manager

Owns queue priority, SLA attention and assignment policy for the operating organization.

This is the first screen this role sees.

OverviewQueued work by priority

Queued work by priority

Work queues · Queue Manager

Queued3
North region invoice exceptionsNorth Quay Services
60
03 Nov
Priority customer escalationsCrestline Office Works
130
22 Oct
New account verificationHarbor Lane Procurement
270
14 Oct
Add
Assigned3
October vendor onboardingMaple Gate Distribution
810
12 Oct
October payment reconciliationCrestline Office Works
920
25 Oct
Contract renewal approvalsRedstone Field Services
350
03 Nov
Add
Example screen with sample data

Roles and permissions

Reports

Read load, outcomes and exceptions

Read queue exposure, handler load, task outcomes, review decisions and receipt follow-up.

Overview
Task Queue Management · Overview

Task Queue Management dashboard

This quarter

Follow-up actions in view
6
Open
3
In progress
3
Due date within 14 days
4

Work queues by status

How far records got this quarter

StageReachedStep
Queued40
Assigned2357%
Started1461%
Completed750%

Priority by status

Sample totals per stage

8.0k0
8.0kQueued
5.0kAssigned
8.0kStarted
5.0kCompleted
8.0kCancelled
Example screen with sample data
  1. 01Queue status and SLA exposure

    Which open queues approach their SLA due dates, and who owns them?

  2. 02Priority and arrival mix

    Is higher-priority work arriving in a particular organization or period?

  3. 03Handler load

    Which owners carry open queues and remaining tasks?

  4. 04Task outcome mix

    Where are tasks pending, accepted or rejected?

  5. 05Review decisions by revision

    Which revisions await an independent decision or were returned?

  6. 06Operation result by revision

    Which runs failed or require reconciliation?

  7. 07Receipt follow-up

    Which assigned actions are due and still open?

  8. 08Evidence verification

    Which attached documents await checking?

All reports and dashboards

Who it's for

Fit the queue to your operating team

See how Task Queue Management fits your kind of team.

Shared service teams

Coordinate incoming work, owner load and reviewer decisions across internal service teams.

Managed operations

Keep client organization queues and execution evidence together.

Internal operations

Manage priority work and correction decisions within an operations department.

Controls

Keep the operation trail

Each stage of queued work to verified result names the role that acts and the status it records, so a change is never anonymous.

OverviewQueued work to verified result
Task Queue Management · Process

Queued work to verified result

Each stage, the role that acts and the status it records

Process stages
10
Approval steps
2
Roles involved
5
Tables touched
11
Set assignment policy
Queue Manager
RecordsAssignment rules, Source mappings, Organizations
Queue intake
Queue Manager
RecordsWork queues
Rule-based assignment
Queue Manager, Follow-up Owner
StatusQueued → Assigned
RecordsAssignment rules, Review decisions, Operation runs
Queued work to verified result
  1. Start
    Set assignment policyQueue Manager
    Assignment rules
  2. Step
    Queue intakeQueue Manager
    Work queues
  3. Step
    Rule-based assignmentQueued → Assigned
    Assignment rules
  4. Approval
    Independent reviewIndependent Reviewer
    Independent Reviewer
  5. Step
    Task executionQueue Operator
    Operation steps
Example screen with sample data

See each stage in detail

AI agent

Ask Proto to prepare the next review

Ask Proto to prepare queue attention lists and explain a recorded operation result.

It can

  • Queue Manager: List assigned queues approaching their SLA due dates and show the current owner.
  • Independent Reviewer: Gather a pending decision's queue revision, assignment reason and attached evidence for review.
  • Operations Analyst: Explain why a failed run needs attention using its numbered steps and attempts.

Stays with a person

  • A person must decide whether to approve a queue revision.
  • The operator and analyst must verify external effects before treating an operation as successful.
  • Proto can prepare the relevant records, but the named roles make and record the decisions through their permissions.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • Task Queue Management
  • Work source
  • External execution source
  • Document source
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 14 tables
14tables
  • Queue intake and priority4
  • Assignment rules and ownership9
  • Task execution7
  • Independent review6
  • Evidence and follow-up6
  • Operation trace and correction7
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Define the operating scope

    Choose one organization and queue type. Agree the source identifier, arrival date, priority and SLA due date rules.

  2. Set people and policy

    Load people, assign operating responsibilities and set an effective assignment rule for the organization.

  3. Connect intake and receipts

    Map the source fields and capture the external receipt identity on operation steps.

  4. Rehearse the flow

    Assign a queue, record an independent decision, complete a task and verify every required effect.

  5. Test exceptions

    Work a failed attempt, a receipt follow-up and a correction with a successor revision and separate approval.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for Task Queue Management.

All questions
How do I get started?

Click Get started, then use Proto to configure Task Queue Management for your business. Pilot one organization, one queue type, an effective assignment rule and a small set of representative tasks. Rehearse an ordinary result, a failed receipt and a correction before expanding.

What identifies a queue?

The queue has its own number and name and retains the originating source record ID. Use the source ID when tracing work back to the connected system.

How are urgent queues found?

Priority, arrival date and SLA due date are on the queue. Queue Operations Overview shows SLA exposure and queues needing attention; Queued work by priority gives the manager the working list.

How does assignment work?

The Queue Manager selects eligible queued work against an effective assignment rule. The assignment workflow records the owner, reason, operation trace, pending review decision and state history.

Who approves an assigned revision?

The Independent Reviewer records the decision against that queue revision, with a date and reason. A returned or rejected decision stays visible in the review history.

Where do task outcomes appear?

Each task has its own outcome under the parent queue. Its operation steps retain receipt identity, while the run records whether required effects were verified.

What happens when a provider result is unclear?

The analyst inspects attempts, steps and external receipts. A run needing reconciliation remains visible, and a receipt issue can become an assigned follow-up action.

Can a completed result be corrected?

Yes. The correction workflow retains the previous revision and completed steps, creates a successor revision with a compensating task and calls for independent approval again.

Can different organizations use different assignment policies?

Assignment rules belong to organizations and carry effective dates. Set the applicable policy and people for each organization during implementation.

What should we prepare for rollout?

Bring sample source records, priority and SLA date rules, people, assignment policies, reviewer choices, receipts and a documented correction. The implementation plan turns them into a rehearsal.

Set up Task Queue Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

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