Dispatch and delivery

Dispatch Coordinator records the actual pickup and a departure event when the truck leaves. The load moves into dispatch work, and the assignment identifies the driver and vehicle responsible for that journey. Approval of the loading check remains available for the handoff, while later movement has its own event history.

Tracking events carry a location, event type, time and reporting source. Staff can distinguish a dispatcher entry from information attributed to a driver app, telematics provider or partner. Set up the required connection before using an external source for ongoing updates.

Each stop retains its appointment window and actual arrival and departure. Evidence Coordinator captures delivery confirmation against the load and the relevant stop, including the receiver and signature reference.

• Record the departure. Confirm the load and assignment at the physical handoff, then record the pickup time and Departure event. Move the load to Dispatched using that observation.
• Follow stop progress. Keep En Route, Arrived and Completed states aligned with the observed movement. Record Delay or Exception events when the journey departs from its plan.
• Review delivery proof. Capture the delivery time, receiver and supporting signature reference. Keep Captured and Disputed evidence visible until the verification decision is clear.

Agree which person records movement when the driver cannot send an update. Decide what evidence establishes arrival or delivery for each customer arrangement. Keep the event occurrence time meaningful even when the office receives the information later.

Confirm how to identify the right stop on a load with several visits. A signature from the pickup location must not be accepted as delivery evidence at the customer. Define how to handle a missed appointment and which staff member contacts the receiver to establish the next action.

A truck leaves on time but reaches the customer after the agreed window. Dispatch Coordinator records the delay and actual arrival. The customer accepts the cargo, but the signature reference is initially unavailable. The delivery occurrence and evidence review now need separate follow-up.

Evidence Coordinator captures the receiver and delivery time, then requests the supporting document. The record remains Captured while that check is pending. If the receiver disputes the quantity or signature, record Disputed and retain the notes for Transport Supervisor. A journey marked Delivered still needs its delivery evidence reconciled.

For rehearsal, give the next shift a reported arrival followed by a correction from the partner. Ask staff to distinguish the superseded event from the confirmed observation. They should find the relevant stop and explain the delivery position without assuming every incoming update is equally reliable.

• Active Loads — Planned, dispatched, in-transit and exception loads for the active handover.
• Reported tracking events — Incoming movement observations awaiting confirmation.
• Delivery evidence review — Captured and disputed delivery proof requiring investigation.

Follow dispatch to delivery, then correction and reconciliation when evidence disagrees with the reported outcome. Review connections before importing partner events.