Connects to the tools you use
Set up connections through ERP.AI and Proto workflows, with every change logged.
- CRM + Marketing Automation
- email-send service
- crm-leads
- Forms and CMS
- webinar platform
- program webhook target
CRM + Marketing Automation runs lead nurture from audience selection through approved content, ordered program steps and recorded outcomes. Marketing Operations builds the journey, while Marketing Manager approves its email templates and program QA.
Programs in one list
Marketing Manager approves the reusable content through its review lifecycle with the deciding user and time retained.
Every feature works on the same records. Pick one to see the screen your team works in.
Build a nurture journey with an explicit audience, ordered actions, a goal and recorded approval.
Programs
| Program number | Name | Type | Goal | Owner | Status | |
|---|---|---|---|---|---|---|
| PRG-46704 | New inquiry welcome journey | Drip | Book a discovery call | Ada Farouk | Draft | |
| PRG-10003 | Pricing interest nurture | Trigger | Download buying guide | Samir Bose | Draft | |
| PRG-13427 | Event attendee follow-up | Webinar | Complete trial signup | Felix Rowan | Draft | |
| PRG-57718 | Dormant prospect reactivation | Event | Reply to sales outreach | Felix Rowan | Draft | |
| PRG-38871 | Trial signup education | Re engagement | Visit pricing twice | Mei Tan | Draft |
Prepare reusable sender and message content, then retain the manager\u2019s approval on the version used by a program.
Approval waits for the marketing manager
| Template code | Name | Subject | From name | From email | Postal address line | |
|---|---|---|---|---|---|---|
| WELCOME-GUIDE | Welcome to the guide | Here is your getting started guide | Northcove Team | hello@northcove.test | 18 Alder Street, Portland, OR 97204 | |
| WEEK-ONE | What teams do in week one | See what your first week could look like | Northcove Events | team@northcove.test | 42 Cedar Avenue, Salem, OR 97301 | |
| PRICING-LOOK | A closer look at pricing | A closer look at your pricing options | Northcove Sales | events@northcove.test | 7 Harbor Road, Astoria, OR 97103 | |
| EVENT-FOLLOWUP | Your event follow-up | Thanks for joining our session | Northcove Support | sales@northcove.test | 116 Willow Lane, Bend, OR 97701 | |
| DEMO-INVITE | Ready to schedule a demo? | Would a short demo help? | Northcove Partnerships | support@northcove.test | 53 River Street, Eugene, OR 97401 |
Inspect each lead\u2019s enrollment cursor, due action and execution evidence before resolving an exception.
Members
| Member number | Lead | Lead record | Program | Current step | Next run at | |
|---|---|---|---|---|---|---|
| MMB-37632 | Farah Menon | Leo Dominguez | Trial signup education | Notify sales owner | 19 Oct | |
| MMB-24388 | Leo Dominguez | Clara Nouri | New inquiry welcome journey | Exit after demo booking | 14 Oct | |
| MMB-29335 | Marina Cross | Farah Menon | New inquiry welcome journey | Exit after demo booking | 23 Oct | |
| MMB-75259 | Tomas Park | Leo Dominguez | Event attendee follow-up | Check guide download | 21 Oct | |
| MMB-96169 | Yasmin Okoro | Yasmin Okoro | First purchase onboarding | Exit after demo booking | 20 Oct |
Keep the source, time and lead correlation for inbound email, form, content and webinar activity.
Engagements
| Engagement number | Lead | Lead record | Type | Source | Occurred at | |
|---|---|---|---|---|---|---|
| ENG-36021 | Farah Menon | Marina Cross | Open | 15 Oct | ||
| ENG-39329 | Leo Dominguez | Evan Haddad | Click | Web | 23 Oct | |
| ENG-57240 | Marina Cross | Marina Cross | Reply | CMS | 22 Oct | |
| ENG-75887 | Tomas Park | Yasmin Okoro | Form fill | Webinar | 20 Oct | |
| ENG-88693 | Yasmin Okoro | Clara Nouri | Page visit | Form | 11 Oct |
Inspect rule contributions and qualification thresholds while preserving the boundary between local evidence and CRM promotion.
Scoring model
| Model code | Name | Scope | MQL threshold | Decay days | Version | |
|---|---|---|---|---|---|---|
| SCORE-INBOUND | Inbound engagement model | Global | 490 | 27 | 170 | |
| SCORE-TRIAL | Trial readiness model | Program scoped | 830 | 23 | 60 | |
| SCORE-ENTERPRISE | Enterprise fit model | Global | 70 | 17 | 650 | |
| SCORE-EVENT | Event follow-up model | Program scoped | 930 | 4 | 40 | |
| SCORE-PARTNER | Partner interest model | Global | 110 | 6 | 680 |
Define named lead segments and preserve how each membership was added or removed.
Lists
| List code | Name | Type | Dynamic query | Owner | Member count | |
|---|---|---|---|---|---|---|
| LIST-INBOUND | New inbound inquiries | Static | source = 'web form' | Inez Calderon | 23 | |
| LIST-PRICING | High intent pricing visitors | Dynamic | pricing_visits >= 2 | Inez Calderon | 37 | |
| LIST-TRIAL | Trial users in first week | Static | trial_age_days <= 7 | Mei Tan | 33 | |
| LIST-EVENT | Event attendees, autumn | Dynamic | event_attended = true | Nia Okafor | 38 | |
| LIST-DORMANT | Dormant prospects, 90 days | Static | inactive_days >= 90 | Jabari Cole | 5 |
Keep opt-out evidence and test the actual permissions that govern marketing and sales work.
Unsubscribes
| Unsubscribe number | Lead | Lead record | Reason | Source | ||
|---|---|---|---|---|---|---|
| UNS-46355 | Farah Menon | Leo Dominguez | farah@amberfield.test | User opt-out | Email link | |
| UNS-71703 | Leo Dominguez | Tomas Park | leo@brackenworks.test | Spam complaint | Preference center | |
| UNS-48139 | Marina Cross | Marina Cross | marina@covebridge.test | Hard bounce | Webhook | |
| UNS-49189 | Tomas Park | Jules Chen | tomas@driftwoodco.test | Admin suppress | Admin | |
| UNS-57324 | Yasmin Okoro | Farah Menon | yasmin@elmstead.test | List washing | Email reply |
Program design to lead nurture ships ready to use. 2 steps need a named approval before the work moves on: Email Template Approval (Marketing Manager) and Program QA Approval (Marketing Operations).
Define the audience, goal and ordered journey around a real lead segment.
Have Marketing Manager review the message and sender before content is used.
Have Marketing Manager review the audience, sequence and exits before activation.
Evaluate the audience and capacity while honoring global suppression.
Follow each due action and inspect its recorded outcome before continuing the journey.
Keep achieved goals, other exits and completed sequences distinguishable.
Open any program to see its engagements, the roles that work on it, its process stages and its approvals on one page.
Status, Goal, Scoring model and Owner.
Each line is linked to this program.
Sales Manager, Marketing Operations and Marketing Manager, each with their own permissions.
Program Design and Program QA Approval, with the role that acts.
Email Template Approval and Program QA Approval, with who decides.
Submit partner interest · Drip
| Engagement number | Lead | Lead record |
|---|---|---|
| ENG-36021 | Farah Menon | Marina Cross |
| ENG-39329 | Leo Dominguez | Evan Haddad |
| ENG-57240 | Marina Cross | Marina Cross |
Signed in as Marketing Manager
| Decision | Approver | |
|---|---|---|
| Email Template ApprovalHave Marketing Manager review the message and sender before content is used. | Marketing Manager | |
| Program QA ApprovalHave Marketing Manager review the audience, sequence and exits before activation. | Marketing Operations |
Everyone opens CRM + Marketing Automation to the work that is theirs. Pick a role to see what it starts with.
Read-only on the marketing surface. Sees the Members generated against the team Leads and uses the MQL Handoff view to coach reps on incoming MQLs.
This is the first screen this role sees.
Email templates · Sales Manager
| Template code | Name | Subject | From email | Version | Approved by | |
|---|---|---|---|---|---|---|
| WELCOME-GUIDE | Welcome to the guide | Here is your getting started guide | hello@northcove.test | 910 | Felix Rowan | |
| WEEK-ONE | What teams do in week one | See what your first week could look like | team@northcove.test | 360 | Samir Bose | |
| PRICING-LOOK | A closer look at pricing | A closer look at your pricing options | events@northcove.test | 860 | Ada Farouk | |
| EVENT-FOLLOWUP | Your event follow-up | Thanks for joining our session | sales@northcove.test | 610 | Holly Mercer | |
| DEMO-INVITE | Ready to schedule a demo? | Would a short demo help? | support@northcove.test | 50 | Soraya Haddad |
Operational designer and builder. Builds Programs and their steps, audiences and exit rules, drafts and tests Email Templates, manages Lists and List Memberships, and troubleshoots member exceptions.
This is the first screen this role sees.
Programs · Marketing Operations
Owns the Programs catalog and the Scoring Model. Approves Programs and Email Templates before they go Active and signs off on Scoring Model changes.
This is the first screen this role sees.
Programs · Marketing Manager
Systems administrator. Owns RBAC, integration health and the global Unsubscribes suppression list. Configures the app; not a day-to-day program operator.
Read-only on Members and Score Events for own Leads. Sees the why-is-this-Lead-an-MQL trail when a Lead lands in the rep queue.
This is the first screen this role sees.
Email templates · Sales Rep
| Template code | Name | Subject | From email | Version | Approved by | |
|---|---|---|---|---|---|---|
| WELCOME-GUIDE | Welcome to the guide | Here is your getting started guide | hello@northcove.test | 910 | Felix Rowan | |
| WEEK-ONE | What teams do in week one | See what your first week could look like | team@northcove.test | 360 | Samir Bose | |
| PRICING-LOOK | A closer look at pricing | A closer look at your pricing options | events@northcove.test | 860 | Ada Farouk | |
| EVENT-FOLLOWUP | Your event follow-up | Thanks for joining our session | sales@northcove.test | 610 | Holly Mercer | |
| DEMO-INVITE | Ready to schedule a demo? | Would a short demo help? | support@northcove.test | 50 | Soraya Haddad |
Answer nurture questions from enrollment outcomes, execution history and scoring evidence.
This quarter
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Draft | 32 | ||
| In review | 9 | 28% | |
| Approved | 2 | 22% | |
| Active | 1 | 50% |
Sample totals per stage
Which members achieved the goal, exited for another reason or completed the sequence, and how long did achieved exits take?
Which action recorded an error, and what does the history say happened to the affected enrollment?
Which message and journey have recorded opens, clicks or replies?
Which rule contributed to the score, and which activity explains that contribution?
Which leads are marked MQL, who owns them and when was qualification recorded?
Who participates in a list, and how were memberships added or removed?
Which suppression requests were recorded, what caused them and when were they honored locally?
Which program needs the manager's decision or an activation check?
See how CRM + Marketing Automation fits your kind of team.
Use registration and attendance evidence to organize a bounded follow-up program with an explicit goal.
Connect content and inquiry signals to an explainable nurture policy without treating activity as a signed engagement.
Organize another nurture attempt around list eligibility, entry policy and a suppression rule that remains global.
Each stage of program design to lead nurture names the role that acts and the status it records, so a change is never anonymous.
Each stage, the role that acts and the status it records
Ask Proto to prepare nurture work and explain outcomes while keeping the manager\u2019s decisions with the manager.
Set up connections through ERP.AI and Proto workflows, with every change logged.
Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.
Browse all 18 tablesStart with one team and one process, then add the rest once the basics are running.
Marketing Manager chooses the goal and scoring policy. Marketing Operations defines the audience, sequence and exits. Agree where qualification continues in the connected CRM.
Match known lead identifiers and preserve unknown contact details as blanks. Map staff identities to permission roles, then test editing, review and own-lead access with the operating accounts.
Load goals, lists, scoring policy and reusable content before the program and its criteria and steps. Load suppression evidence before enrollment or sending. Check the content version and both branch destinations.
Follow template and program review through Marketing Manager’s approval. Inspect the deciding person and time, then verify the approved journey before activation.
Test eligible and ineligible entry, capacity, a capped rule, a goal achievement and an opt-out. Follow each member through its cursor and action history. Reconcile the derived program summaries.
$0per user
The base account and everyday work in the ERP.AI app are free, for every user.
| Usage | Per $1 |
|---|---|
| Record reads (list, filter, get) | 20,000 |
| Search or aggregate queries | 4,000 |
| Record writes | 4,000 |
| Imported or synced records | 200,000 |
| Workflow runs | 2,000 |
| AI agent runs | 2,000 |
| Scheduled jobs or webhooks | 20,000 |
| File uploads (MB) | 2,000 |
| CSV or PDF exports | 100 |
Click Get started, then use Proto to configure CRM + Marketing Automation for your business. Pilot a known lead list, a nurture journey, reviewed email content and an agreed goal. Include a nonmatching lead and a suppressed lead in the rehearsal, then inspect the connected sending and qualification results before expanding.
Marketing Manager agrees the goal and scoring policy. Marketing Operations turns them into audience criteria, ordered actions and exit rules. Review the actual lead segment and branch destinations together before submitting the journey for approval.
Marketing Manager decides through the content and program review lifecycles. Each approval keeps the deciding user and time with the record. Marketing Operations checks the approved journey before activation.
Follow the email action's template reference to its reviewed content version. Check the subject, sender, reply route, message body and postal address during the rehearsal. Compare the render with the approved content and inspect the sending result for the same member.
Every audience condition must match for an active program. The capacity setting can produce a queued enrollment. Marketing Operations reviews the combined conditions and member state, with global suppression checked before further nurture.
The contribution trail retains the points, running score, reason, rule and related activity. Marketing Manager agrees the matching policy and rule-fire caps; Marketing Operations inspects the evidence before sales qualification is reviewed.
Connect crm-leads during setup for the profile feed and qualification writeback. Reconcile its acknowledgement to the same lead and check the owner who will follow up. Sales Manager and Sales Rep can then use the permitted marketing context for the conversation.
A recorded global suppression blocks program email and re-entry even when the program permits another enrollment. Keep the request context and sending-service confirmation available for review. Continued list membership does not override that restriction.
Map each person's job to the configured permission role, then test the editing, decision and investigation actions with real accounts. Sales Rep's access must follow the agreed own-lead boundary. Review changes with Marketing Manager when responsibilities move.
An achieved goal exits the member with the achieved outcome and exit date. Another matching exit retains its reason, such as suppression or audience drift. A sequence that finishes without a goal or another exit is completed. Keep these results separate when reviewing the program.
Start free, then use Proto to change fields, steps and approvals before your team goes live.