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ERP.AI CRM

CRM

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Modules

Lead managementCapture enquiries, explain their scores and give each qualified prospect a clear owner and next step. Accounts & relationshipsKeep the people, conversations and commitments behind each customer relationship connected and properly scoped. Pipeline & forecastsKeep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal. Products & quotesBuild an offer with the right products, a defensible price and clear technical and commercial approvals.
Contracts & renewalsPreserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business. Orders & receivablesTurn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances. Campaigns & outreachPlan audiences, review outreach and connect evidenced campaign responses to qualified opportunities. Commissions & sales operationsApply approved quotas and earning rules, explain each commission and separate statement review from actual payout.

CRM

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Processes

Lead to dealMove the right customer opportunity from qualification to an accepted agreement with clear commercial ownership. Quote to contractResolve configuration and pricing, review the agreement and verify the complete customer acceptance. Order to cashAllocate accepted commitments, verify billing eligibility and reconcile invoices, customer cash and credits.
Campaign to opportunityRelease reviewed outreach, route genuine responses and preserve the link from campaign activity to qualified pipeline. Forecast and commission closeFreeze the period's sales judgment, calculate eligible earnings and release independently reviewed commission payouts. Contract renewalCarry the continuing agreement into its next term with explicit pricing, notice and customer acceptance.

CRM

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Industries

Field sales teamsGive account teams the context and commercial controls to develop larger deals. Inside sales teamsHelp teams respond to incoming interest and keep follow-up focused.
Subscription businessesConnect new business, recurring commitments and renewals with clear commercial history. Complex product salesKeep product configuration, negotiated terms and delivery aligned.

CRM

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Reference

Roles and permissionsGive each team the access and authority its work needs. Reports and analyticsUnderstand your pipeline, customer growth and sales performance. Data modelInspect the customer, commercial and operating records behind the specification.
IntegrationsConnect customer channels and business services with clear evidence and ownership. ImplementationPlan the move around your sales process, customer data and commercial policies. AI assistants and APIHelp sales teams prepare, follow up and investigate exceptions.

CRM

Available now Start now
Pricing Frequently asked questions Get started
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All systems
Modules
Lead managementCapture enquiries, explain their scores and give each qualified prospect a clear owner and next step.Accounts & relationshipsKeep the people, conversations and commitments behind each customer relationship connected and properly scoped.Pipeline & forecastsKeep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal.Products & quotesBuild an offer with the right products, a defensible price and clear technical and commercial approvals.Contracts & renewalsPreserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business.Orders & receivablesTurn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances.Campaigns & outreachPlan audiences, review outreach and connect evidenced campaign responses to qualified opportunities.Commissions & sales operationsApply approved quotas and earning rules, explain each commission and separate statement review from actual payout.
Processes
Lead to dealMove the right customer opportunity from qualification to an accepted agreement with clear commercial ownership.Quote to contractResolve configuration and pricing, review the agreement and verify the complete customer acceptance.Order to cashAllocate accepted commitments, verify billing eligibility and reconcile invoices, customer cash and credits.Campaign to opportunityRelease reviewed outreach, route genuine responses and preserve the link from campaign activity to qualified pipeline.Forecast and commission closeFreeze the period's sales judgment, calculate eligible earnings and release independently reviewed commission payouts.Contract renewalCarry the continuing agreement into its next term with explicit pricing, notice and customer acceptance.
Industries
Field sales teamsGive account teams the context and commercial controls to develop larger deals.Inside sales teamsHelp teams respond to incoming interest and keep follow-up focused.Subscription businessesConnect new business, recurring commitments and renewals with clear commercial history.Complex product salesKeep product configuration, negotiated terms and delivery aligned.
Reference
Roles and permissionsGive each team the access and authority its work needs.Reports and analyticsUnderstand your pipeline, customer growth and sales performance.Data modelInspect the customer, commercial and operating records behind the specification.IntegrationsConnect customer channels and business services with clear evidence and ownership.ImplementationPlan the move around your sales process, customer data and commercial policies.AI assistants and APIHelp sales teams prepare, follow up and investigate exceptions.
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CRM

Build your pipeline. Grow your customer relationships.

Help your sales team win new business and grow existing accounts.

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Explore
  • Modules
  • Processes
  • Industries
  • Reference
My LeadsLeads
Lead managementAccounts & relationshipsPipeline & forecastsProducts & quotesContracts & renewalsOrders & receivablesCampaigns & outreachCommissions & sales operations
View filterYounot Convertednot Disqualified
Lead NumberFirst NameLast NameCompanyScoreStatus
LDS-15712First 538Last 143CMP-55115New
LDS-63177First 261Last 270CMP-91930Working
LDS-78047First 628Last 172CMP-62915Qualified
LDS-13278First 201Last 864CMP-76685Converted
LDS-64693First 814Last 778CMP-71760New
LDS-16131First 237Last 235CMP-34260Working
Lead management

Illustrative records derived from the system specification.

Explore the specification

Built for the way you sell

Sales leaders, revenue operations and customer teams managing territories, complex offers and recurring customer relationships.

  • Field sales teams
  • Inside sales teams
  • Subscription businesses
  • Complex product sales
Defined tables
69
Operational views
14
Defined roles
8
Reports
9

Defined in the planned system specification.

What’s inside.

Help your sales team win new business and grow existing accounts.

Lead management

Capture enquiries, explain their scores and give each qualified prospect a clear owner and next step.

Lead management
Lead NumberFirst NameLast NameEmail

Accounts & relationships

Keep the people, conversations and commitments behind each customer relationship connected and properly scoped.

Pending ActivitiesOpen
TypeSubjectRelated ToDue Date
Meeting

Pipeline & forecasts

Keep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal.

Pipeline & forecasts
Opportunity NumberNameAccountStage

Products & quotes

Build an offer with the right products, a defensible price and clear technical and commercial approvals.

Pending Quote ApprovalsPendingApproval
Quote NumberOpportunityTotal AmountCurrency

Contracts & renewals

Preserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business.

Contracts Up for RenewalUpcoming
Renewal NumberContractAccountOwner

Orders & receivables

Turn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances.

Outstanding InvoicesSent
Invoice NumberAccountTotal AmountAmount Paid

Campaigns & outreach

Plan audiences, review outreach and connect evidenced campaign responses to qualified opportunities.

My Campaigns
Campaign CodeNameTypeStatus
Event

Commissions & sales operations

Apply approved quotas and earning rules, explain each commission and separate statement review from actual payout.

My Commission Statements
Statement NumberPeriodCurrencyTotal Accrued

Your sales workspace

My LeadsLeads
View filterYounot Convertednot Disqualified
Lead NumberFirst NameLast NameCompanyScore
LDS-15712First 538Last 143CMP-55115
LDS-63177First 261Last 270CMP-91930
LDS-78047First 628Last 172CMP-62915
LDS-13278First 201Last 864CMP-76685
LDS-64693First 814Last 778CMP-71760
LDS-16131First 237Last 235CMP-34260
Lead management
Pending ActivitiesActivities
View filterYouStatusOpenInProgressnext 7 days
  1. ACT-36318 · Open act-22827 Sep 06 OctOpen
  2. ACT-23382 · InProgress act-96129 Sep 05 OctInProgress
  3. ACT-89203 · Open act-28927 Sep 05 OctOpen
  4. ACT-11577 · InProgress act-16921 Sep 28 SepInProgress
  5. ACT-55276 · Open act-91529 Sep 04 OctOpen
Accounts & relationships
Overdue TasksActivities
View filterYouTasknot Completedoverdue
  1. ACT-34772 · Open act-90327 SepOpen
  2. ACT-83020 · InProgress act-59410 SepInProgress
  3. ACT-77439 · Cancelled act-63024 SepOpen
  4. ACT-86021 · Open act-75317 SepInProgress
  5. ACT-75454 · InProgress act-24826 SepOpen
Accounts & relationships
Pending Quote ApprovalsQuotes
Approval conditions
Approval conditions

Visible to: CPQ Admin, Sales Manager. Visibility does not establish approval authority.

View filterPendingApproval
  • QTS-10935 OPP-57685
  • QTS-35894 OPP-89311
  • QTS-92807 OPP-24007
  • QTS-61562 OPP-89331
  • QTS-21518 OPP-79107
QTS-10935
Opportunity
OPP-57685
TotalAmount
24,694.95
Currency
CRR-11315
TotalDiscountPercent
10,460.47
PreparedBy
CH

Approval conditions.

Illustrative preview · actions are unavailable here.

Products & quotes
Outstanding InvoicesInvoices
View filterStatusSentOverduePartiallyPaidDisputedamount outstanding > 0
Sent
INV-28860ACC-68877
INV-25035ACC-44850
Overdue
INV-91199ACC-87794
INV-22848ACC-92706
PartiallyPaid
INV-33893ACC-75086
Disputed
INV-62908ACC-55575
Orders & receivables
Unassigned LeadsLeads
View filterno ownerNew
Lead NumberFirst NameLast NameCompanySource
LDS-58458First 587Last 380CMP-926Web
LDS-85802First 579Last 378CMP-874Event
LDS-11561First 722Last 784CMP-482Referral
LDS-29172First 183Last 665CMP-678Outbound
LDS-71119First 392Last 502CMP-992Partner
LDS-90205First 203Last 915CMP-423Content
Lead management
My Forecast (current period)ForecastEntries
View filterYouOpen
Entry NumberCategoryAmountCurrencyEntry Type
FE-12792Pipeline45,616.27CRR-88582RepSubmission
FE-23584BestCase6,513.51CRR-87474ManagerRollup
FE-98211Commit13,220.87CRR-49123RepSubmission
FE-94671Closed40,821.53CRR-94697ManagerRollup
FE-73884Pipeline4,370.84CRR-45085RepSubmission
FE-85085BestCase33,988.45CRR-15901ManagerRollup
Pipeline & forecasts
Top Accounts by PipelinePipelineSummaries
View filterByAccountCurrent
AccountPipeline AmountCurrencyOpportunity CountOwner
ACC-3932843,801.27CRR-1514713VX
ACC-999353,608.29CRR-5202612PZ
ACC-3087127,375.19CRR-869902LP
ACC-4201339,052.76CRR-4829940MH
ACC-6692814,030.71CRR-575605DB
ACC-8561025,072.97CRR-8997531MV
Pipeline & forecasts
Contracts Up for RenewalRenewals
View filterUpcomingnext 90 days
Renewal NumberContractAccountOwnerDue Date
RNW-31617CNT-32772ACC-81004YK04 Nov
RNW-56918CNT-44181ACC-62457PP01 Oct
RNW-35027CNT-27832ACC-16218NF25 Nov
RNW-32661CNT-25007ACC-84373NV13 Nov
RNW-50838CNT-51012ACC-12081VK14 Oct
RNW-57904CNT-67426ACC-68732PS11 Nov
Contracts & renewals
My Open OpportunitiesOpportunities
View filterYouStagenot ClosedWon or ClosedLost
Opportunity NumberNameAccountStageAmount
OPP-91118Opportunity 254ACC-40396Discovery30,644.61
OPP-66595Opportunity 895ACC-16137Proposal34,945.22
OPP-48894Opportunity 381ACC-78549Negotiation33,667.00
OPP-61417Opportunity 802ACC-50544Discovery11,878.87
OPP-73471Opportunity 421ACC-53582Proposal18,204.54
OPP-99958Opportunity 354ACC-82902Negotiation14,981.09
Pipeline & forecasts
Pipeline by StagePipelineSummaries
View filterStageDiscoveryProposalNegotiationByStageCurrent
StageCurrencyPipeline AmountWeighted AmountOpportunity Count
DiscoveryCRR-7960846,807.8539,096.331
ProposalCRR-1902111,905.5946,444.833
NegotiationCRR-1701635,355.8427,261.056
DiscoveryCRR-9801139,453.3734,082.4413
ProposalCRR-3819538,376.2010,875.3535
NegotiationCRR-7502028,303.6525,575.7515
Pipeline & forecasts
My Commission StatementsCommissionStatements
View filterYou
Statement NumberPeriodCurrencyTotal AccruedAdjustments
CS-91189PRD-145CRR-7306014,418.0346,989.05
CS-15691PRD-999CRR-5327117,640.4138,257.02
CS-92657PRD-461CRR-3822938,195.7910,376.38
CS-91548PRD-137CRR-758484,871.1532,279.28
CS-13260PRD-317CRR-8065910,412.4512,656.71
CS-63124PRD-743CRR-3742326,235.0917,845.03
Commissions & sales operations
My CampaignsCampaigns
View filterYou
Campaign CodeNameTypeStatusBudget
CC-782Campaign 761EmailPlanned10,622.71
CC-348Campaign 164EventLive29,199.17
CC-641Campaign 663WebinarCompleted44,987.29
CC-541Campaign 579PaidPlanned29,795.81
CC-469Campaign 642OutboundLive24,099.67
CC-451Campaign 662ContentCancelled16,725.50
Campaigns & outreach
Customer 360Accounts
View filterActive = true
Account NumberNameOwnerTerritoryReporting Currency
ACC-57827Account 900DUTRR-2232CRR-51137
ACC-17480Account 980FPTRR-6464CRR-90230
ACC-13932Account 253CKTRR-2315CRR-97387
ACC-27607Account 876JKTRR-7004CRR-98412
ACC-53550Account 295MBTRR-7832CRR-81775
ACC-56975Account 661WBTRR-8911CRR-91671
Accounts & relationships

Build on every customer conversation

Pipeline Summarydrill-down

Frozen/as-of open opportunity net committed value by stage, territory and rep, converted to a selected reporting currency with retained rates; weighted value uses probability/100, and stage conversion uses OpportunityHistory cohorts rather than current-stage counts.

opens Pipeline by Stage
opens
Pipeline by StagePipelineSummaries
StageCurrencyPipeline AmountWeighted AmountOpportunity Count
DiscoveryCRR-7960846,807.8539,096.331
ProposalCRR-1902111,905.5946,444.833
NegotiationCRR-1701635,355.8427,261.056
DiscoveryCRR-9801139,453.3734,082.4413
Pipeline & forecasts
opens
PS-60501PipelineSummaries
  1. Current
  2. Superseded
Stage
Discovery
Currency
CRR-79608
PipelineAmount
46,807.85
WeightedAmount
39,096.33
OpportunityCount
1

owner Sales Manager

current

Go from the big picture to the records behind it. This example connects a report, its source view and one illustrative record.

Illustrative records. Connections and approval states follow the authored specification.

Turn interest into new business

Build your pipeline. Grow your customer relationships.

Illustrative previews from the system specification.

Lead Qualify approval Proposal Negotiate approval Won
Shapes describe the work. Approval steps are human tasks.
  1. 01

    Lead

    Capture new interest and get it to the right person for follow-up.

  2. 02

    Qualify

    Focus your team on opportunities with a clear customer need and next step.

    Review the customer need and supporting evidence before opening the opportunity.

  3. 03

    Proposal

    Build an offer with the right products, pricing and scope.

  4. 04

    Negotiate

    Resolve commercial terms and get the final agreement ready for acceptance.

    Check the final pricing and contract terms before asking the customer to accept.

  5. 05

    Won

    Carry the accepted deal into delivery and the next stage of the customer relationship.

Keep deals moving

Decision checkpoints where approval stays with your team.

Qualify

Review the customer need and supporting evidence before opening the opportunity.

Negotiate

Check the final pricing and contract terms before asking the customer to accept.

Protect your customer commitments

Human approval and system automation have different jobs.

Approval required

Qualify

Review the customer need and supporting evidence before opening the opportunity.

Approval required

Negotiate

Check the final pricing and contract terms before asking the customer to accept.

System control

Quote approvals

Automated check

MigrationBatches imports source namespaces, cutoff watermarks, original IDs/hashes and reviewed maps. Two-pass identity resolution handles Users/Managers/Territories/CommissionPlans and all child parents. The supported receivable baseline loads original gross invoice/credit/receipt amounts plus exact effective historical applications once; never load already-net outstanding and deduct the same history again. Explicit baseline fields are reconciled summaries of MigrationHistory rows, with only Native effects added afterward; MigrationItems retains partial ordered/fulfilled/billed/cash/credit amounts, accepted versions, source owner/territory and current remaining scope. Historic ClosedWon/Active/Paid/Sent records are nonposting evidence and must not generate new commissions, orders, invoices, renewals, messages or payouts. Already pending/uncertain external requests retain their identifiers/reservations for reconciliation before new actions. Sales Manager, AR Clerk and Marketing Manager independently review their commercial/financial/suppression totals and representative lifecycle cases before activation. Every guarded action validates actual user, entity, parent ownership, eligible role, effective policy, source version, amount/currency and conflict rules within the same atomic transaction as any reservation or effect. Qualification and known within-threshold quote self-release are explicit Sales Rep decisions; final contract, technical exception, protected master, bulk campaign, commission statement and payout decisions follow their independent-owner rules. Approved/accepted/issued/paid data is immutable; a successor version invalidates stale pending authority and unsent intents while retaining executed evidence. This specification states requirements to implement and test, not verified runtime behavior. All money records name currency and basis. CurrencyRecord is authoritative where the original selector remains; it cannot disagree with the selected code. Missing rate, tax, authority, configuration, recipient identity or source proof blocks the dependent action. Rounding applies at the approved precision and final allocation remainder only; a substantial discrepancy is review, not rounding. Net offer/contract/billing values exclude tax; tax-inclusive source prices must be normalised to net with explicit tax evidence before final commercial approval. Subscription term end is exclusive; cadence/proration must reconcile accepted total, cycle totals and invoices. Usage beyond an accepted minimum bills only validated measured scope under the agreed price policy. Forecast, quota, attribution and commission snapshots retain dated conversions instead of using today's rate. Receipts, cash applications, credits and refunds are separate. A ReversalOf record consumes a bounded remaining portion of its original effect and never counts as another forward application/allocation/fulfilment. Net balances retain the original contribution and subtract each effective compensation once; do not both exclude an original by its Reversed display state and subtract the same reversal again. Partial and repeated reversal claims use current source version and remaining scope. Credits on a paid invoice preserve cash history; cross-currency applications preserve both cash and document quantities and external accounting settlement evidence. An application reversal releases its claim without implying money left the bank; a bank return/refund requires its own evidenced cash effect. No reserved amount may be used by concurrent invoice/credit/refund/payout operations. Reversing fulfilment/usage/accepted scope requires downstream billing/credit/commission resolution and cannot erase what was delivered or paid. CRM does not maintain a general ledger, payroll salary engine or unrestricted bank-payment rail merely because it stores payout and receivable records. Suppression is evaluated on canonical recipient identity and all applicable lead/contact/merge aliases. Exactly one live recipient target is required per member/message, and historical snapshots retain prior identity. Conversion, new owner or record merge cannot clear restrictive preferences. A new version or queued replay cannot send a message without current authority and dispatch-time checks. Provider opens/clicks remain observed signals, deduplicated and aged under policy, rather than proof of purchase intent.

Bring your sales team together

Overdue TasksTask
SubjectRelated ToDue DateStatus
Opportunity

Sales Rep

Owns assigned leads, customer relationships, pipeline, quotes, follow-up and renewal work.

Contracts Up for RenewalUpcoming
Renewal NumberContractAccountOwner

Sales Manager

Owns commercial authority, team forecasts, approved commission basis and contract decisions.

Top Accounts by PipelineByAccount
AccountPipeline AmountCurrencyOpportunity Count

Sales Ops

Prepares territories, quotas, commissions, data quality and accepted-order operations.

My Campaigns
Campaign CodeNameTypeStatus
Event

Marketing Manager

Owns scoped campaign planning, recipient preferences, segmentation and independently approved bulk outreach.

Pending Quote ApprovalsPendingApproval
Quote NumberOpportunityTotal AmountCurrency

CPQ Admin

Prepares product, pricing and technical configuration rules and independently reviews technical exceptions.

Outstanding InvoicesSent
Invoice NumberAccountTotal AmountAmount Paid

AR Clerk

Owns operational receivables, accounting reconciliation and independent authorised financial payout requests.

Pipeline by StageDiscovery
StageCurrencyPipeline AmountWeighted Amount
Proposal

Viewer

Reads enterprise sales performance and customer context within configured entity and protected-field boundaries.

See what drives growth

Start with the question. Follow it to the records behind the answer.

Drill-down

Pipeline Summary

Frozen/as-of open opportunity net committed value by stage, territory and rep, converted to a selected reporting currency with retained rates; weighted value uses probability/100, and stage conversion uses OpportunityHistory cohorts rather than current-stage counts.

View Pipeline by Stage
Source view · Illustrative records
Pipeline by StageDiscovery
StageCurrencyPipeline AmountWeighted Amount
Proposal
Drill-down

Forecast Accuracy

Selected immutable rep submissions or manager rollups compared with frozen actual accepted net bookings through the same period cutoff/currency; child and parent submissions are never added together, managerial adjustments are visible, and reopened/superseded deals follow the stated correction cohort.

View My Forecast (current period)
Source view · Illustrative records
My Forecast (current period)Open
Entry NumberCategoryAmountCurrency
Best Case
List report

Win/Loss Analysis

Opportunities with actual ClosedAt in the chosen period, split by terminal outcome, LossReason, original source, accepted product family and attributed Competitor; reopened outcomes are separately linked and unknown competitor remains unknown.

List report

Campaign ROI

Approved actual campaign cost and weighted attributed pipeline/net bookings/collected net in one currency under a named frozen attribution model; shares per source/basis never exceed100, and the displayed bookings-based return ratio is (attributed net bookings − cost)/cost with zero-cost ratio unavailable, not accounting profit or recognised revenue.

View My Campaigns
Source view · Illustrative records
My Campaigns
Campaign CodeNameTypeStatus
Event
Drill-down

Lead Funnel

Unique captured-lead cohorts using CapturedAt, QualifiedAt, ConvertedAt and actual opportunity close history, with stage denominators and elapsed-time medians stated; merged duplicates and repeated conversion callbacks count once, and unqualified/unconverted records remain in the denominator.

View My Leads
Source view · Illustrative records
My Leads
Lead NumberFirst NameLast NameCompany
List report

Commission Summary by Rep

Frozen earned, disputed, adjusted, approved and confirmed-paid commission by earner/plan/period/currency, with Quotas and CommissionCredits attainment; later Paid status cannot remove statement totals and viewers receive only authorised aggregation.

View My Commission Statements
Source view · Illustrative records
My Commission Statements
Statement NumberPeriodCurrencyTotal Accrued
List report

Renewal Pipeline

Current nonobsolete renewal term population by due quarter, separately showing prior continuing recurring base, proposed recurring/one-time amounts, agreed uplift/upsell, currency and evidenced AtRisk state; superseded and nonrenewing terms remain historical rather than generating another live opportunity.

View Contracts Up for Renewal
Source view · Illustrative records
Contracts Up for RenewalUpcoming
Renewal NumberContractAccountOwner
Drill-down

Revenue by Product × Territory

CRM accepted net-bookings view by frozen product/territory/region/segment and currency, with recurring, one-time and committed-usage bases separate; the retained report name does not imply recognised revenue, which remains an explicitly reconciled external accounting measure.

View Customer 360
Source view · Illustrative records
Customer 360
Account NumberNameOwnerTerritory
List report

Activity Leaderboard

Actual PerformedAt calls/meetings and actual sent MessageDeliveries by rep/week, deduplicated by source identity and distinguished from scheduled tasks and provider-reported opens; pipeline correlation is descriptive, not a causal or guaranteed outcome.

View Pending Activities
Source view · Illustrative records
Pending ActivitiesOpen
TypeSubjectRelated ToDue Date
Meeting
All reports and dashboards

AI support for your team

Let your AI agent help with everyday work. Set its permissions during setup and keep approvals with your team.

CRMShared data, controlled access Capture and customercontextForms and lead sourcesin and out Enrichment servicesin and out Email and calendarsin and out Campaign deliveryEmail and other campaign...Contacts (in and out) Delivery and engagement...in and out Offers and agreementsProduct and price sourcesProducts, Currencies (in) E-signaturein and out Fulfilment and...in and out Finance and salescompensationAccounting and receivablesInvoices (in and out) Tax servicesin and out Payroll and payout...in and out Reporting and identityIdentity providersUsers (in and out) Reporting platformsCurrencies (out) Your agent
  • Capture and customer context
    • Forms and lead sourcesin and out
    • Enrichment servicesin and out
    • Email and calendarsin and out
  • Campaign delivery
    • Email and other campaign channelsContacts · in and out
    • Delivery and engagement eventsin and out
  • Offers and agreements
    • Product and price sourcesProducts, Currencies, Configurations · in
    • E-signaturein and out
    • Fulfilment and provisioningin and out
  • Finance and sales compensation
    • Accounting and receivablesInvoices, Currencies · in and out
    • Tax servicesin and out
    • Payroll and payout providersin and out
  • Reporting and identity
    • Identity providersUsers · in and out
    • Reporting platformsCurrencies · out
  • Agents
    • Your agentWorks within the permissions you assign
Explore integrations

Your agent works within the permissions you assign.

List the work that needs attention. Keep the approval with the assigned reviewer.

Download Proto Agent setup guide
Illustrative exampleAfter configuration
$ curl -fsSL https://www.erp.ai/skill.md

› open CRM and list records waiting on qualify
Lead to deal · records listed with owner and age

› approve the first one at qualify, as its approver
Approval requiredWaiting for the assigned reviewer
FAQ

Your questions, answered.

How the system works, what you can configure and how to get started.

How do I get started?+

Click Start now, then use Proto to configure CRM for your business. Set up your workflows, import your data and invite your team.

Who is this CRM designed for?+

The specification covers teams managing territories, complex offers and recurring customer relationships. It connects lead management and pipeline with campaigns, quotes, contracts, receivables, renewals and commissions. You can plan an initial phase around a defined team and customer journey.

Does it include a full customer-support system?+

It includes sales-related cases and account context. A complete support operation needs its own agreed scope, service processes and connections. Use the case history to inform the customer relationship without assuming every support channel or service workflow is included.

Can we keep our existing accounting system?+

Yes. The design keeps general-ledger posting and revenue recognition in the configured accounting system. CRM retains operational invoice, receipt and application evidence with reconciled accounting identities. Agree issue, tax, cash and reconciliation responsibilities before enabling the connection.

How are discounts and contract terms approved?+

Every quote line follows its applicable authority. A rep can release a known standard offer within the configured line limits; commercial exceptions go to an eligible Sales Manager. Technical exceptions go to CPQ Admin. Final contract terms need an independent Sales Manager decision, followed by the required customer acceptance of that exact version.

Can it handle subscriptions and usage-based charges?+

The model distinguishes one-time, recurring and usage charges. Accepted terms define each cycle, minimum, measurement and proration basis. Usage billing consumes the remaining assessed amount for the period, so a minimum already billed is deducted from the later total rather than charged again. Future uncommitted usage stays outside accepted contract value.

How do renewals avoid duplicating existing business?+

Each accepted term has a stable renewal identity and an explicit prior and successor agreement. Continuing recurring base stays separate from uplift and new charges. An auto-renew path follows already signed notice, cancellation and pricing terms plus the authorized renewal action; it does not invent fresh customer consent or an uplift.

What happens when a recipient opts out?+

Preparation and actual dispatch check the current canonical recipient preferences. Lead conversion, duplicate merging or reassignment preserves restrictive preferences. A previously prepared campaign message must be re-evaluated or cancelled when those restrictions change before delivery.

Who can see and authorize commissions?+

Reps see their own earnings; managers and operations users receive only their authorized compensation scope. Sales Ops prepares a statement, an independent Sales Manager reviews it, and AR Clerk independently authorizes the payout request. Confirmed provider settlement establishes payment. Acknowledgement alone does not mark it paid.

Can we bring existing customer and transaction history?+

Yes, through a planned and reconciled migration. Preserve source identities, accepted terms, partial fulfilment, original invoice and payment history, and approved earnings. Historical statuses must not trigger new messages, orders, invoices or payouts. Opening totals and remaining obligations are accepted before new processing begins.

Can AI assistants work with CRM?+

Assistants can prepare follow-ups, summarize accounts, explain exceptions and propose actions within their assigned role. Required human approvals remain with the accountable person. Configure and verify the actual application actions, service identity and connections before enabling an assistant on customer data.

Is there a per-user subscription?+

There is no per-user fee. The base account and ordinary manual work in the official interface are free. Machine work, retention beyond included allowances and model usage follow the platform rate card; implementation is priced separately. The pricing page explains credit packs, rates and behavior at a zero balance.

Implementation

Plan the move around your sales process, customer data and commercial policies.

Read the implementation plan
  1. 01

    Agree the operating model

    Identify the sales teams, entities, territories and customer segments in scope. Define lead qualification, pipeline stages, required commercial evidence and ownership of accounts, service cases and renewals. Confirm which system owns invoices, cash reconciliation and recognized revenue before choosing integration boundaries.

    Team and ERP.ai
  2. 02

    Configure authority and commercial rules

    Set up roles, approval limits, product configurations and effective prices. Establish quote and contract review, commission preparation and independent payout authority. Define communication preferences, campaign release, routing precedence, forecast currencies and quota periods. Review permissions with actual users, including commission privacy and manager access.

    Sales Manager
  3. 03

    Prepare the migration

    Establish source identities, cutoff times and repeatable import batches. Review duplicate account, contact and lead mappings without losing suppression or historical ownership. Load dependencies first, then resolve manager, territory and commercial references in a controlled second pass. Keep accepted versions and in-flight provider requests attached to their source.

    Sales Manager
  4. 04

    Reconcile existing business

    Preserve open opportunity history, accepted contracts, remaining order and billing scope, original invoices and effective cash or credit applications. Carry approved commission statements and their payout evidence, plus the applicable quota and plan history. Reconcile opening amounts once; importing an already-net balance and then subtracting its historical applications would reduce it twice.

    Team and ERP.ai
  5. 05

    Rehearse real work and exceptions

    Run a lead through qualification, offer review, customer acceptance and the agreed order/billing path. Test duplicate capture, contact suppression during a queued send, a discount exception, partial signatures, changed terms, partial fulfilment and an uncertain payout. Compare forecast rollups and commission calculations with the frozen source evidence.

    Team and ERP.ai
  6. 06

    Release and support the first cycle

    Launch after users accept the data, access and required connections. Historical Won, Active, Sent and Paid records must remain nonposting migration evidence rather than trigger new orders, messages or payouts. Enable new operational effects from the agreed cutoff, support the first forecast and commission close, and retire earlier tools only when their outstanding work is accounted for.

    Team and ERP.ai

Pricing

The base account and ordinary manual work in ERP.AI's official interface are $0. Viewing, searching, creating, editing, approving, deleting and exporting records in that interface do not consume read or write credits. There is no per-user fee.

Machine work: external API-key requests, imports, workflows, agents and scheduled jobs. Successful external API-key reads and writes use the operation rates below. Starting a managed execution from the interface still starts that metered service.

Pricing and account rules
Credit rate card
Machine workIncluded per $1 of credit
List/filter or get record calls20,000
Search or aggregate calls4,000
CSV or PDF exports100
Record writes4,000
Imported or synced records200,000
File upload in MB2,000
Workflow runs2,000
Code-node compute beyond included in CPU-sec12,000
Agent executions2,000
Scheduled jobs or webhook activations20,000

Read and write rates apply to successful external API-key requests. Ordinary manual work in the ERP.AI interface is $0.

prepaid creditsSmallest pack $5, purchased credits never expire.

Go deeper

Explore the complete system.

Follow the operating model from the process to the people, records and decisions behind it.

Industries

Field sales teams Give account teams the context and commercial controls to develop larger deals.Inside sales teams Help teams respond to incoming interest and keep follow-up focused.Subscription businesses Connect new business, recurring commitments and renewals with clear commercial history.Complex product sales Keep product configuration, negotiated terms and delivery aligned.

Reference

Roles and permissions Give each team the access and authority its work needs.Reports and analytics Understand your pipeline, customer growth and sales performance.Data model Inspect the customer, commercial and operating records behind the specification.Integrations Connect customer channels and business services with clear evidence and ownership.Implementation Plan the move around your sales process, customer data and commercial policies.AI assistants and API Help sales teams prepare, follow up and investigate exceptions.

Start

Pricing No per-user fees. Pay for automation as you use it, with implementation priced separately.Frequently asked questions Answers about scope, rollout and the way CRM is priced.Get started Explore CRM and plan the first release around your sales team.
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Previews contain illustrative data from the system specification.

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