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ECA 8 capabilities connected Install the published app Copy the reviewed Retail & E-commerce starting point into your workspace.

Retail & E-commerce

At a glance Published facts and operating context. Who it’s for Every role starts from the same installed system. Application structure The public page preview uses the same structure as the production product pages. What’s inside 8 capabilities in the published starting point. Scale and support Start quickly without blocking the path to production operations. Operational assistance Use AI as an operating layer over the same records your team uses. How it works Install the app, then shape the workflow around how the business actually runs. Comparison Start from a working system instead of a blank canvas. Rollout A practical rollout path from first click to real team usage. Technical proof The catalog app is a source. Your install is a separate app copy. FAQ Common questions.
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Features
Retail & E-commerce
At a glance Who it’s for Application structure What’s inside Scale and support Operational assistance How it works Comparison Rollout Technical proof FAQ
ECA Open the live workspace Install the E-commerce CRM Analytics Support starting point.
Start free
v0 - Retail & E-commerce

E-commerce CRM Analytics Support

Complete D2C brand platform that unifies online storefront operations, customer CRM, analytics, and customer support in one workspace. Teams can manage products, orders, customers, campaigns, tickets, and performance metrics from purchase through post-sale service.

Start free See live preview
Live Preview
E-commerce CRM Analytics Support · Published starting point
ERP•AI
Overview VIP CustomersOpen Support QueueOrder ItemsDaily MetricsSales ChannelsReturns And RMAsSupport TicketsOrders
Retail & E-commerceE-commerce CRM Analytics Support
01
VIP CustomersHigh-value customers for retention and concierge support.
02
Open Support QueueActive tickets that need agent attention.
03
Order ItemsLine items for each order, used for revenue, product analytics and fulfillment.
04
Daily MetricsDaily KPI snapshots for traffic, conversion, revenue, acquisition and support health.
05
Sales ChannelsOnline stores, marketplaces and social commerce channels with ownership and performance targets.
06
Returns And RMAsReturn requests, refund handling, exchange workflows and reason analytics.
07
Support TicketsCustomer service cases, SLA management, resolution tracking and satisfaction outcomes.
08
OrdersE-commerce orders from all sales channels including status, payment and fulfillment details.
Install E-commerce CRM Analytics Support
Product snapshot

E-commerce CRM Analytics Support at a glance.

Connected tables
13Structured modules included
Configured fields
233Column metadata reviewed
Seeded tables
13Tables with sample records
Built for

The teams that need this app.

Every role starts from the same installed system.

  • Commerce Operations teams

    Run daily commerce operations from shared tables, forms, and views.

  • Review and control

    Track ownership, status, exceptions, and handoffs across VIP Customers, Open Support Queue, Order Items, Daily Metrics.

  • Ready to adapt

    Tailor fields, views, roles, reports, and Proto workflows after install.

What you get

Views, records, and workflow controls.

The public page preview uses the same structure as the production product pages.

See the live workspace ↓
Application structurePublished
ERP•AI
OverviewVIP CustomersOperational viewsWorkflow-ready schema
Tables3Installed starting point
01
VIP CustomersReview fields such as Sequence Format ID, Draft, Email, Full Name in the primary operating table.
02
Operational viewsUse filtered and grouped views to focus each team on active work and exceptions.
03
Workflow-ready schemaThe schema is ready for Proto workflows when you want to automate the process.
At a glance

What’s inside.

VIP Customers

High-value customers for retention and concierge support.

Open Support Queue

Active tickets that need agent attention.

Order Items

Line items for each order, used for revenue, product analytics and fulfillment.

Daily Metrics

Daily KPI snapshots for traffic, conversion, revenue, acquisition and support health.

Sales Channels

Online stores, marketplaces and social commerce channels with ownership and performance targets.

Returns And RMAs

Return requests, refund handling, exchange workflows and reason analytics.

Support Tickets

Customer service cases, SLA management, resolution tracking and satisfaction outcomes.

Orders

E-commerce orders from all sales channels including status, payment and fulfillment details.

Built for scale

Structured enough to grow with the team.

Start quickly without blocking the path to production operations.

  • Multi-user by default

    Use roles and workspace permissions to let different teams operate from the same app.

  • Structured records

    Data lives in typed tables with views, forms, references, and audit-friendly history.

  • Workflow-ready

    Proto workflows can be connected to the schema and adapted after install.

  • API-accessible

    Use the app through UI workflows or API surfaces as your implementation matures.

Operational assistance

Assistants that work inside the app.

Use AI as an operating layer over the same records your team uses.

Assistant queueReady
01
Data steward

Checks incomplete records, highlights stale work, and keeps the app ready for action.

02
Workflow runner

Uses Proto workflows and app data to move routine steps forward with an audit trail.

03
Reporting helper

Turns operational data into summaries that managers can review without exporting the app.

Workflow handoff

The process lives beside the data.

Install the app, then shape the workflow around how the business actually runs.

Open the workspace ↗
  1. 01
    Install the appCreate a workspace-ready retail & e-commerce app with reviewed schema and starting data.
  2. 02
    Review the operating tablesInspect VIP Customers, Open Support Queue, Order Items, Daily Metrics, Sales Channels and adjust fields to match your team.
  3. 03
    Connect ownershipAssign users, tune views, and use forms to capture consistent operational data.
  4. 04
    Automate and reportAdd Proto workflows, dashboards, and reports once the app is aligned.

Blank setup vs a published app.

Start from a working system instead of a blank canvas.

ConsiderationBeforePublished app
Starting pointBeforeBlank app, spreadsheet import, and manual setup.Published appPublished app copy with schema, views, forms, and defaults.
WorkflowBeforeProcess lives outside the system.Published appProto workflows can run beside the records they operate on.
IterationBeforeChanges require rebuilding the system from scratch.Published appEdit fields, views, permissions, and workflows after install.
AccessBeforeShared credentials or duplicated sheets.Published appWorkspace users, roles, and app-level permissions.

Install, adapt, operate, scale.

A practical rollout path from first click to real team usage.

  1. Day 1Install

    Create the app, inspect the included schema, and open the first records.

  2. Week 1Adapt

    Rename fields, add missing views, and connect the first Proto workflow.

  3. Month 1Operate

    Move real work through the app and refine reports from production usage.

  4. Quarter 1Scale

    Invite more teams, connect APIs, and standardize the operating model.

Workspace-safe by design.

The catalog app is a source. Your install is a separate app copy.

Installable catalog copy

The catalog app is copied into your workspace so your team can edit its own installed version.

Reviewed metadata

Table names, column metadata, sample records, and Proto workflow count were checked before publishing.

Full-data starting point

The default install strategy preserves configured data so the app opens with realistic context.

FAQ

Common questions.

What gets installed with E-commerce CRM Analytics Support?+

You get the published app structure for commerce operations, including tables such as VIP Customers, Open Support Queue, Order Items, Daily Metrics, Sales Channels, configured views and forms, and available starting records.

Can we customize it after install?+

Yes. Your workspace copy can be renamed and edited, including fields, tables, views, forms, roles, reports, and Proto workflows.

Is this a sample-only install?+

No. This publication is configured for a full-data install so the copied app keeps the available configured starting data.

E-commerce CRM Analytics Support

Install the published starting point. Adapt it to your operating model.

Complete D2C brand platform that unifies online storefront operations, customer CRM, analytics, and customer support in one workspace. Teams can manage products, orders, customers, campaigns, tickets, and performance metrics from purchase through post-sale service.

Start free See live preview

The installed workspace is a separate, editable app copy.

Retail & E-commerce

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