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Municipal Corporation ERP
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Municipal Corporation ERP · Available now

Keep every public service case accountable.

Municipal Corporation ERP organizes public service applications around a case, its service definition, assigned person and supporting evidence. An operator records the application and its requirement lines.

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  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewSubmitted Cases
Municipal Corporation ERP · Cases

Submitted Cases

verified waits for the municipal corporation ERP operator

New ca
Cases in view
6
NumberNameSubmitted atAssigned toDefinition
CSS-76485Tree removal request at Pine Lane22 OctRosa JiménezSidewalk repair requests
CSS-28533Sidewalk repair outside 18 Alder Street24 OctElena MarquezStreetlight fault reporting
CSS-35435New food vendor permit application31 OctElena MarquezResidential waste collection
CSS-12667Missed waste collection on Birch Road17 OctKenji SatoAccessible parking permits
CSS-91978Streetlight outage at Market Square01 NovKenji SatoStreetlight fault reporting
6 of 6 records
Tree removal request at Pine LaneCases · CSS-76485
Submitted at22 Oct
Assigned toRosa Jiménez
DefinitionSidewalk repair requests
Independent decisionCSS-76485 · Tree removal request at Pine Lane

Municipal Corporation ERP Reviewer approves, returns or rejects the case revision.

Waiting for Municipal Corporation ERP Reviewer
ApproveReturn
Example screen with sample data
Tables, ready to use
14
Saved views
13
Roles with set permissions
5
Reports and dashboards
8
Features

See the case and its next action

Every feature works on the same records. Pick one to see the screen your team works in.

Service configuration

Keep the responsible organization, service definition and staff assignment clear for each case.

  • Service identity
  • Effective period
  • Named responsibility
  • Organizations
  • People
  • Public services
  • Source mappings
  • Cases
Explore service configuration
OverviewDelivered Cases
Municipal Corporation ERP · Service configuration

Delivered Cases

Cases

New
NumberNameCompleted atDelivery referenceDefinition
CSS-20874Tree removal request at Pine LaneNOTICE-260418Accessible parking permits
CSS-24249Sidewalk repair outside 18 Alder StreetNOTICE-260431Accessible parking permits
CSS-60534New food vendor permit applicationNOTICE-260452Street tree maintenance
CSS-14306Missed waste collection on Birch RoadNOTICE-260467Residential waste collection
CSS-45101Streetlight outage at Market SquareNOTICE-260483Street tree maintenance
6 of 6 records
Tree removal request at Pine LaneCases · CSS-20874
Delivery referenceNOTICE-260418
DefinitionAccessible parking permits
Example screen with sample data
Process

From application to confirmed result

Service application to delivery ships ready to use. One step needs a named approval before the work moves on: Independent decision (Municipal Corporation ERP Reviewer).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Service setup

    Define the organization and public service.

    Tree removal request at Pine LaneCSS-76485 · Municipal Corporation ERP Administrator
    Service setupBy Municipal Corporation ERP Administrator

  2. Case intake

    Record the request and its assigned owner.

    Tree removal request at Pine LaneCSS-76485 · Municipal Corporation ERP Operator
    Case intakeBy Municipal Corporation ERP Operator

  3. Requirement review

    Check each requirement and supporting document.

    Tree removal request at Pine LaneCSS-76485 · Municipal Corporation ERP Operator
    Requirement reviewBy Municipal Corporation ERP Operator

  4. Independent decision

    A separate reviewer decides the case revision.

    Tree removal request at Pine LaneCSS-76485 · Municipal Corporation ERP Reviewer
    Independent decisionBy Municipal Corporation ERP Reviewer
    ApprovalMunicipal Corporation ERP Reviewer approves, returns or rejects the case revision.

  5. Delivery

    Follow the operation trace to a confirmed result.

    Tree removal request at Pine LaneCSS-76485
    Delivery

  6. Follow-up

    Assign corrections and retain the earlier history.

    Tree removal request at Pine LaneCSS-76485
    Follow-up

Start with Case intake

Inside a record

Trace sources and delivery receipts

Open any ca to see its case documents, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Submitted at, Assigned to and Definition.

  2. 2
    Case documents

    Each line is linked to this ca.

  3. 3
    Who works on it

    Municipal Corporation ERP Reviewer, Read Only Analyst and Municipal Corporation ERP Administrator, each with their own permissions.

  4. 4
    Process stages

    Service setup, with the role that acts.

  5. 5
    Approvals

    Independent decision, with who decides.

Submitted CasesTree removal request at Pine Lane
Municipal Corporation ERP · Cases

Tree removal request at Pine Lane

Sidewalk repair requests

Log activity
1
Record details
Submitted at22 Oct
Assigned toRosa Jiménez
DefinitionSidewalk repair requests
2
Case documents

Tree removal request at Pine Lane

CaseTitleDocument date
Missed waste collection on Birch RoadTree condition photographs26 Oct
Streetlight outage at Market SquareFood safety certificate22 Oct
Sidewalk repair outside 18 Alder StreetSidewalk damage inspection report04 Nov
Case documents
6
3

Who works on it

  • Municipal Corporation ERP ReviewerManage Decisions
  • Read Only AnalystView case documents, case requirements, case state history…
  • Municipal Corporation ERP AdministratorManage public services
4

Process stages

  • Service setupMunicipal Corporation ERP Administrator
5

Approvals

  • Independent decisionMunicipal Corporation ERP Reviewer
    Approved
Example screen with sample data
Approvals

Independent decisions by revision

The reviewer records decisions and reads the case evidence that supports them.

OverviewApprovals
Municipal Corporation ERP · Overview

Approvals

Signed in as Municipal Corporation ERP Reviewer

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • CSS-76485Tree removal request at Pine Lane
    Sidewalk repair requestsRequested by Rosa Jiménez
    Waiting1dActions
  • CSS-28533Sidewalk repair outside 18 Alder Street
    Streetlight fault reportingRequested by Elena Marquez
    Waiting3dActions
  • CSS-35435New food vendor permit application
    Residential waste collectionRequested by Elena Marquez
    Waiting5dActions
  • CSS-12667Missed waste collection on Birch Road
    Accessible parking permitsRequested by Kenji Sato
    Waiting4dActions

Who approves what

DecisionApprover
Independent decisionA separate reviewer decides the case revision.Municipal Corporation ERP Reviewer
1 approval rule · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens Municipal Corporation ERP to the work that is theirs. Pick a role to see what it starts with.

Municipal Corporation ERP Reviewer

Reviews independent assigned municipal casework: record entry on Decisions only, read-only on every other table. Reviewers cannot approve their own preparation; the workflow guards enforce reviewer independence.

This is the first screen this role sees.

OverviewOpen Follow-ups

Open Follow-ups

Follow-up actions · Municipal Corporation ERP Reviewer

Open3
Inspect damaged sidewalk at Alder StreetCommunity hall rental application
12 Oct
Schedule tree condition assessmentAccessible parking bay request
22 Oct
Replace lamp at Market SquareCommunity hall rental application
22 Oct
Add
In progress3
Request food safety certificateCommunity hall rental application
16 Oct
Confirm collection crew routeTree removal request at Pine Lane
16 Oct
Review parking access planAccessible parking bay request
21 Oct
Add
Example screen with sample data

Roles and permissions

Reports

Explain outcomes from case evidence

Follow service case outcomes and investigate the records behind each result.

Overview
Municipal Corporation ERP · Overview

Municipal Corporation ERP dashboard

This quarter

Follow-up actions in view
6
Open
3
In progress
3
Due date within 14 days
3

Cases by status

How far records got this quarter

StageReachedStep
Draft38
Submitted1129%
Verified436%
Decided250%

Number of cases by status

Sample counts per stage

200
-30Draft
-50Submitted
-60Verified
20Decided
-30Delivered
Example screen with sample data
  1. 01Cases by service and status

    Group cases by service definition and current status to find pending casework.

  2. 02Submission to completion

    Compare submitted and completed dates for delivered cases by service.

  3. 03Requirement outcomes

    Show each case and its accepted, rejected and pending requirement lines.

  4. 04Document verification

    Show each case with its document verification states and verifying people.

  5. 05Decision history by revision

    Show decisions, reviewers and reasons under each case and source revision.

  6. 06Open follow-up work

    Group outstanding actions by assignee, due date and status.

  7. 07Operation exceptions

    Trace failed or reconciliation-required runs through their ordered steps.

  8. 08Delivery references

    List delivered cases with completion dates and delivery references.

All reports and dashboards

Who it's for

Built around public service casework

See how Municipal Corporation ERP fits your kind of team.

Municipal service desks

Coordinate resident service requests from intake through independent review and delivery.

Multi-department service teams

Keep services, staff and case ownership distinct across municipal departments.

Public service programs

Review applications against a named program and preserve the decision trail.

Controls

Keep revision and action history

Each stage of service application to delivery names the role that acts and the status it records, so a change is never anonymous.

OverviewService application to delivery
Municipal Corporation ERP · Process

Service application to delivery

Each stage, the role that acts and the status it records

Process stages
10
Approval steps
1
Roles involved
3
Tables touched
6
Case submission
Municipal Corporation ERP Operator
StatusDraft → Submitted
Requirement review
Municipal Corporation ERP Operator
StatusSubmitted → Verified
Independent decisionApproval
Municipal Corporation ERP Reviewer
StatusVerified → Decided
RecordsDecisions
Service application to delivery
  1. Start
    Case submissionDraft → Submitted
    Municipal Corporation ERP Operator
  2. Step
    Requirement reviewSubmitted → Verified
    Municipal Corporation ERP Operator
  3. Approval
    Independent decisionVerified → Decided
    Decisions
  4. Step
    Delivery confirmationDecided → Delivered
    Municipal Corporation ERP Operator
Example screen with sample data

See each stage in detail

AI agent

Prepare the next review with Proto

Ask Proto to prepare case context and help the team review its next action.

It can

  • Operator: Find assigned submitted cases and summarize pending requirement lines for the next review.
  • Reviewer: Gather the selected case revision, documents and requirement outcomes before the reviewer decides.
  • Administrator: Compare a case's service definition with its organization and effective period.
  • Analyst: Explain a service-status summary from the cases and decisions behind it.

Stays with a person

  • A person verifies supporting evidence and an independent reviewer decides the case.
  • A delivery result needs its operation and receipt evidence.
  • Proto can prepare the relevant records for the person responsible and help locate an unresolved follow-up.
  • It does not replace that person's decision or the connected service result.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • Municipal Corporation ERP
  • Application sources
  • Document sources
  • Service delivery systems
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 14 tables
14tables
  • Service configuration5
  • Case intake8
  • Requirements and evidence6
  • Independent decisions7
  • Delivery and corrections7
  • Reporting and history12
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Choose the service

    Agree the organization, public service definition, policy reference, effective dates and staff responsible for intake and review.

  2. Prepare case information

    Map the source request to its citizen reference, case number, requirements and documents.

  3. Rehearse decisions

    Move a representative case from Draft to Submitted and Verified, then have a separate reviewer approve or return the exact revision.

  4. Confirm delivery

    Inspect the run, attempts and external receipt before entering a delivery reference and completion date.

  5. Review exceptions

    Assign open follow-up actions and check case history, returned decisions and failed runs with the people who own them.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for Municipal Corporation ERP.

All questions
How do I get started?

Click Get started, then use Proto to configure Municipal Corporation ERP for your business. Start with one public service, its organization and staff, and a representative case from intake to delivery.

What identifies a service request?

A case has a number, citizen reference, organization and public service definition. The assignee owns the next preparation step.

How are requirements reviewed?

Each requirement line has its own description, source reference and outcome. The operator can keep an incomplete line Pending while working on its supporting evidence.

How is a document checked?

A supporting document retains its attachment, date, external reference, verification state and verifying person.

Who decides a case?

Municipal Corporation ERP Reviewer records an independent decision against a specific case revision, with a reason and evidence reference.

What happens when a case is returned?

The reviewer records the reason. An operator can assign follow-up work, correct the case and present the successor revision for review.

How do we confirm delivery?

Inspect the operation run, its steps and execution attempts. Record the delivery reference and completion date after the result is confirmed.

Can we review past case changes?

Case state history records transitions with an actor, time and source revision. Decisions retain the revision reviewed.

What should we do with a failed attempt?

Use the failure reason, provider reference and operation trace to investigate. Assign a follow-up action with an owner and due date when work remains.

Set up Municipal Corporation ERP your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

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