Bookings & front desk
Prepare for arrivals and follow booking changes with your PMS.
Hospitality ERP
Keep rooms ready and hotel operations in sync.
Connect front desk and housekeeping with kitchen work, purchasing and finance alongside your property management system.
YouStatusAssignedInProgressMissedDeclinedBlocked
- RMS-8994: HT-90936, 23 Sep to 30 Sep, Assigned
- RMS-3044: HT-10577, 16 Sep to 21 Sep, InProgress
- RMS-4200: HT-77911, 16 Sep to 23 Sep, Missed
- RMS-1972: HT-85485, 16 Sep to 23 Sep, Declined
- RMS-3625: HT-13461, 17 Sep to 25 Sep, Blocked
- RMS-9114: HT-24062, 24 Sep to 30 Sep, Assigned
Illustrative records derived from the system specification.
Built for hotel teams
Operations and finance teams at independent hotels and hotel groups.
- Defined tables
- 131
- Operational views
- 16
- Defined roles
- 12
- Reports
- 10
Defined in the planned system specification.
What’s inside.
Connect front desk and housekeeping with kitchen work, purchasing and finance alongside your property management system.
Housekeeping & room readiness
Plan cleaning, inspect completed work and keep room readiness clear.
Kitchen & food service
Follow actual preparation, food use and cost through the hotel kitchen.
Purchasing & suppliers
Follow property purchases from the requirement to confirmed supplier payment.
Inventory & property supply
Follow stock from the storeroom to the department and its actual use.
Sales & billing
Manage local goods sales and keep PMS guest billing aligned with the books.
Finance
Reconcile local business and PMS financial activity in each company’s books.
Reporting
See property work, supply and financial balances with their source context.
Your hotel operations workspace
YouStatusAssignedInProgressMissedDeclinedBlocked
- RMS-8994: HT-90936, 23 Sep to 30 Sep, Assigned
- RMS-3044: HT-10577, 16 Sep to 21 Sep, InProgress
- RMS-4200: HT-77911, 16 Sep to 23 Sep, Missed
- RMS-1972: HT-85485, 16 Sep to 23 Sep, Declined
- RMS-3625: HT-13461, 17 Sep to 25 Sep, Blocked
- RMS-9114: HT-24062, 24 Sep to 30 Sep, Assigned
StatusReleasedInProgressPartiallyCompletedCompletedPendingClose
- PRP-4515: WO-89076, 23 Sep to 02 Oct, Released
- PRP-9069: WO-40143, 13 Sep to 19 Sep, InProgress
- PRP-1442: WO-77444, 17 Sep to 22 Sep, PartiallyCompleted
- PRP-4832: WO-99413, 05 Sep to 09 Sep, Completed
- PRP-2652: WO-42982, 17 Sep to 26 Sep, PendingClose
- PRP-6003: WO-54494, 29 Sep to 06 Oct, Released
Approval conditions
Kitchen Manager: Approve KitchenChecks, KitchenDispositions and protected LotDateEvents independently of producer/receiver, inspector, criteria/preparer/material editors
Kitchen Manager: Manage BOMs, BOMLines, ProductionRoutings, RoutingOperations, WorkOrders, KitchenCheckPlans, KitchenCheckCriteria and KitchenDispositions drafts
PendingReview
- KC-88065 KCP-11154
- KC-61110 KCP-25891
- KC-69632 KCP-32008
- KC-47858 KCP-80947
- KC-21260 KCP-10555
KC-88065
- Plan
- KCP-11154
- Product
- PRD-8799
- Portion
- LP-18466
- WorkOrder
- WO-98970
- Inspector
- BP
Review waits for the kitchen manager.
Approval conditions
Finance Manager: Approve CreditReviews exceptions, above-limit PurchaseOrders, Bills exceptions, PaymentRuns/Payments release, every Refunds and FinanceCorrections
Purchasing Manager: Approve Requisitions and PurchaseOrders independently within finite current entity/currency limits, requesting Finance Manager otherwise
Purchasing Manager: Manage Suppliers, Requisitions, PurchaseOrders and lines
Submitted
- PO-52739 PRP-1395 50
- PO-86562 PRP-5833 390
- PO-24215 PRP-7006 320
- PO-81512 PRP-4233 580
- PO-50241 PRP-1222 700
PO-52739
- Property
- PRP-1395
- Supplier
- VND-038
- CurrentTotal
- 90
- ApprovalBasis
- 50
- Currency
- CRR-5742
Approval conditions.
Approval conditions
Property Manager: Approve SalesOrders and Quotes exceptions independently of creators, acceptance recorders where material and all material editors
Submitted
- SO-67372 PRP-2729
- SO-60676 PRP-1769
- SO-77869 PRP-1183
- SO-67634 PRP-8170
- SO-72033 PRP-5657
SO-67372
- Property
- PRP-2729
- Account
- ACC-150
- ShipmentMode
- Carrier
- NetTotal
- 740
- CreditReview
- CR-84855
Approval waits for the property manager.
Approval conditions
Finance Manager: Approve Invoices and every credit revision independently of preparers/material editors
PendingApproval
- INV-85498 PRP-1215
- INV-35283 PRP-5472
- INV-41375 PRP-9144
- INV-26552 PRP-4801
- INV-14418 PRP-5392
INV-85498
- Property
- PRP-1215
- Account
- ACC-110
- DocumentType
- Invoice
- NetAmount
- 290
- TaxAmount
- 840
Approval waits for the finance manager.
StatusDraftPendingReviewInvalidated
StatusPreparedPendingReviewConfirmed
StatusPendingApprovalHeld
StatusOpenInProgressReviewRequired
StatusPendingApprovalUncertainConflict
StatusObservedPendingApprovalUncertainHeld
StatusExpectedInHouseUnresolved
StatusPendingReviewHeldReleased
YouStatusReadyInProgressException
| Work Order | Routing Operation | Assigned To | Status | Planned Start |
|---|---|---|---|---|
| WO-40516 | RO-3050 | HB | Ready | 27 Sep |
| WO-66528 | RO-7946 | FH | InProgress | 05 Sep |
| WO-42099 | RO-3064 | AS | Exception | 23 Sep |
| WO-72938 | RO-9315 | CJ | Ready | 12 Sep |
| WO-57403 | RO-4008 | HX | InProgress | 07 Sep |
| WO-50626 | RO-6210 | GV | Exception | 14 Sep |
Active
| Room Code | Property | Room Type | PMSOccupancy | Local Readiness |
|---|---|---|---|---|
| RC-674 | PRP-1786 | RT-9385 | Vacant | Dirty |
| RC-983 | PRP-4114 | RT-1526 | Occupied | InProgress |
| RC-821 | PRP-3425 | RT-6399 | Unknown | Clean |
| RC-996 | PRP-8770 | RT-9028 | Vacant | Inspected |
| RC-487 | PRP-3018 | RT-6738 | Occupied | Restricted |
| RC-316 | PRP-7601 | RT-4559 | Unknown | Unknown |
Connect the work behind every stay
Room Readinesslist
At each property's declared cutoff, show one current room with separate PMS occupancy/assignment, local HousekeepingTasks cleaning evidence, independently approved HousekeepingInspections and active RoomRestrictions/RoomDiscrepancies; current readiness requires its exact turnover revision and every applicable prerequisite, with blocked, unknown, conflicting and awaiting-confirmation scope visible; count distinct rooms once despite multiple tasks or overlapping blocks and preserve local restriction versus PMS sellability as separate dimensions, never turn a Clean task or sent status request into an occupied-room checkout or authoritative Available flag.
opens Room Readiness Board →| Room Code | Property | Room Type | PMSOccupancy | Local Readiness |
|---|---|---|---|---|
| RC-674 | PRP-1786 | RT-9385 | Vacant | Dirty |
| RC-983 | PRP-4114 | RT-1526 | Occupied | InProgress |
| RC-821 | PRP-3425 | RT-6399 | Unknown | Clean |
| RC-996 | PRP-8770 | RT-9028 | Vacant | Inspected |
- Active
- Inactive
- Unmapped
- Property
- PRP-1786
- RoomCode
- RC-674
- RoomType
- RT-9385
- PMSOccupancy
- Vacant
- LocalReadiness
- Dirty
- Version
- 910
- CurrentAssignment
- PA-83917
ownerFront Desk Coordinator
Go from the big picture to the details behind it. Open any record to see its status, owner and history.
Illustrative records. Connections and approval states follow the authored specification.
From order to payment
Keep rooms ready and hotel operations in sync.
Illustrative previews from the system specification.
-
01
Quote
Prepare clear terms for the goods your customer needs.
-
02
Sales order
Confirm the order and the delivery commitment.
Your Property Manager confirms the order and commercial terms.
-
03
Pick and ship
Select suitable stock and follow the actual handover.
-
04
Invoice
Bill accurately for the supplied goods and agreed prices.
Your Finance Manager checks the goods and amounts being billed.
-
05
Cash applied
Keep customer balances current as payments arrive.
Keep decisions moving
Decision checkpoints where approval stays with your team.
Sales order
Your Property Manager confirms the order and commercial terms.
Invoice
Your Finance Manager checks the goods and amounts being billed.
Stay in control as you grow
Human approval and system automation have different jobs.
Sales order
Your Property Manager confirms the order and commercial terms.
Invoice
Your Finance Manager checks the goods and amounts being billed.
Approval chains
Give every team the right tools
Front Desk Coordinator
Coordinates actual PMS requests, protected guest references and separately billed goods.
Property Manager
Independently controls property operating exceptions and local commercial commitments.
Housekeeping Attendant
Performs assigned authorized room work and records actual observations.
Housekeeping Supervisor
Plans real service obligations and independently inspects room readiness.
Kitchen Operator
Performs assigned released preparation and actual food service, and records required factual checks.
Kitchen Manager
Independently controls recipes, accepted work, terminal output and bounded kitchen fitness.
Purchasing Manager
Prepares supplier commitments and controls independently approved purchasing limits.
Warehouse Operator
Records actual property-stock receipt, movement, independent receipt acceptance and goods handover.
Warehouse Manager
Controls property supply claims, movement, count, return and ready-shipment decisions.
Accountant
Prepares source-reconciled local finance and executes approved effects.
Finance Manager
Independently controls money, source mappings, valuation and local period close.
See each property clearly
Start with the question. Follow it to the records behind the answer.
List report
Arrivals and Stay Position
At an explicit property timezone, business date and source-version cutoff, report current PMSReservations, PMSStaySegments and PMSRoomAssignments with the relevant Rooms, RoomTypes and PMSAvailabilitySnapshots; distinguish requested room type from assigned physical room, pending PMSRequests from authoritative confirmed facts, scheduled dates from actual occupancy segments, current projections from unresolved gaps/conflicts and performed stay history from remaining planned scope; use half-open arrival/departure calendar nights only for stated stay measures, never infer financial revenue from those nights, subtract pending requests from an invented local capacity pool or sum stale and current versions as extra guests.
View Arrivals and Stay DeskSource view · Illustrative records
Segment NumberReservationRoom TypeArrival Date
List report
Room Readiness
At each property's declared cutoff, show one current room with separate PMS occupancy/assignment, local HousekeepingTasks cleaning evidence, independently approved HousekeepingInspections and active RoomRestrictions/RoomDiscrepancies; current readiness requires its exact turnover revision and every applicable prerequisite, with blocked, unknown, conflicting and awaiting-confirmation scope visible; count distinct rooms once despite multiple tasks or overlapping blocks and preserve local restriction versus PMS sellability as separate dimensions, never turn a Clean task or sent status request into an occupied-room checkout or authoritative Available flag.
View Room Readiness BoardSource view · Illustrative records
Room CodePropertyRoom TypePMSOccupancy
Occupied
List report
Housekeeping Work
Group HousekeepingTasks under the applicable HousekeepingPlans by property, actual assignee and service/turnover date, retaining planned and actual times, access/service preferences, work evidence, inspection outcome and the reason for deferred, declined, incomplete or reopened work; distinguish occupied-room service from a departure turnover and source-driven task generation from real completion, count each current task once while preserving earlier revisions, and do not derive paid time, room availability or supply consumption from task status.
View My Housekeeping WorkSource view · Illustrative records
Task NumberRoomKindService Date
Stayover
Drill-down
Kitchen Production and Cost
Reconcile each WorkOrders recipe/version, released material requirement, actual ProductionEntries and terminal ProductionCompletions with WorkOrderCostEntries, BatchMaterialAllocations and BatchReconciliations at one company/property/cost cutoff; keep each ingredient's issue/use/loss/unused return and packaging in its own compatible base unit, actual accepted time sources distinct and normal included loss cost in its single terminal allocation; separate current issued WIP, physical unfinished work, valued held output and eligible completed output, show frozen standard versus attributable actual relief with the signed approved variance and residual close scope once, and never add intermediate throughput or quality release as another finished quantity/value.
View Kitchen Production ScheduleSource view · Illustrative records
Work Order NumberPropertyBatch NumberOutput Product
Drill-down
Property Stock and Supply
Reconcile current InventoryPositions/StockLayers and exact InventoryReservations by company, property department, warehouse/location, product/base unit and current Lots/LotPortions/Serials with StockTransfers and DepartmentUses/DepartmentUseLines; show owned stock, transit, issued WIP, current restrictions, reserved quantities, actual department consumption and unused return sources separately, retain original lot/date/hold lineage through physical splits and current carrying through movement, count disjoint current leaf populations once without aggregate parents or summed overlapping holds, and keep transfer/request/booking/charge activity from becoming a second consumption or purchase.
View Booking Request ReviewSource view · Illustrative records
Request NumberPropertyKindReservation
Amend Reservation
Drill-down
Purchasing and Receipt Position
Reconcile each approved PurchaseOrders/PurchaseOrderLines revision and its remaining commitment with actual GoodsReceipts/GoodsReceiptLines, independently confirmed ReceiptAcceptances, BillMatches and source-linked supplier returns/credits; show arrived, pending, accepted, rejected, returned and unmatched scope at the relevant property/company cutoff without treating an entire line as accepted from a partial tranche, relate standard stock/receipt variance and GRNI to their own original effect, retain document and functional values separately and prevent multiple match/detail joins from multiplying quantities or payable balances.
View Purchase Approval QueueSource view · Illustrative records
Purchase Order NumberPropertySupplierCurrent Total
Drill-down
Goods Order and Billing Position
Follow each approved local SalesOrders/SalesOrderLines revision and conserved SalesAllocations through current claims, actual ShipmentLines/DeliveryConfirmations, Invoices/InvoiceLines and source-bound return/credit history; preserve the Property Manager order and Finance Manager invoice decisions, distinguish picked/ready quantity from actual title/handover and eligible unbilled scope, allocate accepted net/tax and final remainder once across partial outcomes, retain delivered/returned/lost history without reopening original entitlement, and exclude PMS-owned guest/corporate ledger components so the report cannot manufacture a local receivable or duplicate revenue from a mirrored folio.
View Sales Orders Awaiting ApprovalSource view · Illustrative records
Order NumberPropertyAccountShipment Mode
Customer Handover
Drill-down
PMS Ledger Reconciliation
At a fixed connection/property/company/source-version and financial cutoff, reconcile PMSFolios/PMSLedgerEntries to reviewed PMSFinancialBatches/PMSFinancialComponents, PMSBalanceSources/PMSBalanceAllocations, PMSTenderSettlements/PMSTenderAllocations and PMSReconciliations with their exact JournalEntries/JournalLines; show guest/deposit/corporate/tender controls separately by source currency/current functional carrying, retained prior FX and active claims, identify additive source components versus nonposting wrappers or summaries and gaps/conflicts/held/unmapped events, preserve deposit application and inter-ledger transfers without new revenue/bank, and reconcile actual bank settlement to the same clearing source once rather than counting PMS tender plus bank import as two receipts.
View PMS Bridge ApprovalSource view · Illustrative records
Bridge NumberPropertyConnectionFrom Cursor
List report
Receivables and Payables Aging
At an explicit legal-company posting cutoff, age only posted local Invoices and Bills from their actual due dates and remaining commercial/current-carrying basis after eligible CashApplications, PaymentAllocations, CreditApplications, Refunds and FinanceCorrections, showing unapplied or prepaid amounts and reservations separately from settled scope, preserving original source, currency, prior unrealized FX and final partial remainder; keep distinct local control balances reconciled to the local GL, and present PMS-owned guest/deposit/corporate/tender balances only through the separate PMS Ledger Reconciliation report rather than inventing local invoices or adding external folios to local AR.
View Tender Settlement ReviewSource view · Illustrative records
Settlement NumberPropertyKindCurrency
Net Debit
Drill-down
Local Financial Statements
Produce company GL, trial balance, income statement and balance-sheet views from posted JournalEntries/JournalLines at an explicit period/currency cutoff with permitted property/department dimensions, reconciling stock/transit/WIP, local AR/AP/GRNI, bank/cash/tax/FX and the separate PMS guest/deposit/corporate/tender control balances to their source reports; include each opening, physical use/output/title, approved local document, PMS bridge, clearing settlement and signed correction exactly once, exclude nonposting source mirrors and active claims from posted totals while showing unresolved close obligations separately, and do not imply consolidated books, cross-company netting or a universal lodging-tax return.
View PMS Bridge ApprovalSource view · Illustrative records
Bridge NumberPropertyConnectionFrom Cursor
AI support for daily operations
Let your AI agent help with everyday work. Set its permissions during setup and keep approvals with your team.
- Property management system
- Reservations and staysin and out
- Room status and preferencesin and out
- Guest financial activityPayments · in
- Property operations
- Purchasing and receivingin and out
- Kitchen and stock observationsLots · in and out
- Operational evidencein
- Finance and migration
- Bank and payment evidencein
- Accounting mappingsAccounts · in and out
- Opening dataStockEvents · in and out
- Agents
- Your agentWorks within the permissions you assign
Your agent works within the permissions you assign.
List the work that needs attention. Keep the approval with the assigned reviewer.
Download agent Agent setup guide$ curl -fsSL https://www.erp.ai/skill.md
› open Hospitality ERP and list records waiting on sales order
Order-to-cash · records listed with owner and age
› approve the first one at sales order, as its approver
Approval requiredWaiting for the assigned reviewer
Your questions, answered.
How the system works, what you can configure and how to get started.
How do I get started?
Select Start now to create your account. Explore the system specification, or use Proto to configure it for your business.
Does this replace our PMS?
The selected scope works alongside your PMS. It remains authoritative for reservations, room assignment, occupancy and guest folios. Hospitality ERP coordinates local operating work and reviewed financial postings using configured source mappings.
Can front desk request booking changes?
The configured workflow can prepare supported requests under your property policy. Protected changes need the relevant independent approval. A request or acknowledgment remains distinct from the verified PMS outcome that confirms the external state.
When is a room ready for a guest?
Local readiness follows actual cleaning and the required independent inspection, with current restrictions considered. Occupancy and PMS availability remain separate. A new fault or conflicting source update can require renewed review before staff rely on the local readiness result.
How are declined cleaning and do-not-disturb handled?
Staff see the current instructions allowed by their task access and record why service did not happen. A missed or declined task remains visible for the appropriate follow-up. The system cannot treat a scheduled date or checklist entry as evidence that the room was serviced.
What kitchen work is included?
The specification covers reviewed recipes, actual preparation and selected packing or replenishment. It follows ingredient use, completed output and relevant food dates, with separate handling of losses and work still in progress. Implementation defines the products and operating checks that will be enabled.
Does moving supplies to a department count as use?
A transfer changes custody while retaining the company's stock. Actual consumption has its own source quantity and cost effect. Unused returns preserve the original history, and a booking, room charge or requisition alone does not prove that goods were consumed.
Will PMS charges create another guest invoice?
PMS-originated charges use the selected accounting bridge into the company books. They do not create another local sales invoice or cash receipt. Separately sold goods use their own approved local billing route, with controls preventing the same sale from entering both paths.
Is a payment reported by the PMS settled cash?
The payment report and actual settlement evidence have distinct roles. The reviewed mapping identifies the relevant clearing balance, and confirmed bank or cash evidence settles that source once. Unknown outcomes remain unresolved rather than being treated as received money.
Can we use this across several properties?
The model supports separate property responsibilities within the selected company structure. Each legal company retains its ownership and books. Shared visibility does not automatically consolidate accounts, transfer stock between companies or authorize cross-company offsets.
Which integrations are already available?
This site describes an authored specification. PMS, bank and operational connections must be configured and verified for your selected systems during implementation. No named vendor connector or installed sensor is promised by the website.
How is historical data brought forward?
Implementation reconciles one company opening ledger with nonposting source detail at an agreed cutoff. Existing bookings, charges, stock and production history retain their identities and consumed scope, so importing previous work cannot execute it again.
What does it cost to start?
Ordinary manual work in the official interface has no per-user fee. Machine work, retained data and model usage follow the published pricing terms, while implementation is quoted separately. Agree the included application scope and rollout before starting.
- 01
Agree the operating scope
Identify legal companies, properties and the existing PMS. Follow a real booking change and room turnover, then review kitchen preparation, property supplies and the local goods route. Agree who owns each source and decision before configuring the application.
Team and ERP.ai - 02
Configure the responsibilities
Set property and room mappings, permissions and approved operating rules. Review recipes, units and stock methods. Define how PMS financial components reach company accounts and how actual settlement clears the same source. Test the supported request and response behavior with the chosen connection.
Team and ERP.ai - 03
Reconcile the opening position
Bring forward current bookings, stay segments, room restrictions and unfinished tasks with their original identities. Reconcile stock and production work alongside local financial detail and the external guest ledgers. Approve one company opening ledger and nonposting source history at the agreed cutoff.
Team and ERP.ai - 04
Verify the first operating scope
Run the agreed workflows with their owners and review the result. Include a stale PMS update, a room discrepancy, a partial receipt and an unresolved payment outcome. Confirm that changes preserve previous work and that quantities, clearing sources and financial balances reconcile before expanding use.
Team and ERP.ai
Pricing
The base account and ordinary manual work in ERP.AI's official interface are $0. Viewing, searching, creating, editing, approving, deleting and exporting records in that interface do not consume read or write credits. There is no per-user fee.
Machine work: external API-key requests, imports, workflows, agents and scheduled jobs. Successful external API-key reads and writes use the operation rates below. Starting a managed execution from the interface still starts that metered service.
Pricing and account rules| Machine work | Included per $1 of credit |
|---|---|
| List/filter or get record calls | 20,000 |
| Search or aggregate calls | 4,000 |
| CSV or PDF exports | 100 |
| Record writes | 4,000 |
| Imported or synced records | 200,000 |
| File upload in MB | 2,000 |
| Workflow runs | 2,000 |
| Code-node compute beyond included in CPU-sec | 12,000 |
| Agent executions | 2,000 |
| Scheduled jobs or webhook activations | 20,000 |
Read and write rates apply to successful external API-key requests. Ordinary manual work in the ERP.AI interface is $0.
prepaid creditsSmallest pack $5, purchased credits never expire.
Explore the complete system.
Follow the operating model from the process to the people, records and decisions behind it.
Industries
Independent hotels
Keep daily hotel work connected to the business.Boutique hotels
Coordinate attentive service with dependable property operations.Hotel groups
See property work clearly while keeping company accounts separate.Extended-stay hotels
Coordinate longer stays with current room and service information.
Reference
Roles and permissions
Give each team the access and decisions its work requires.Reports
Review hotel work and the financial position behind it.Data model
Understand the records connecting property work and company accounts.Integrations
Connect the PMS and operating evidence your hotel already uses.Implementation
Roll out the hotel workflow with reconciled source data.Your AI assistant
Prepare work and surface exceptions within the team's permissions.
