Integrations
Connects to the tools you use
Set up connections through ERP.AI and Proto workflows, with every change logged.
- Online Food Ordering Platform
- Payment provider
- Delivery source
Online Food Ordering Platform · Available now
Example screen with sample data
Follow each meal from accepted order to verified service.
Online Food Ordering Platform keeps a meal order, its menu lines, preparation, service evidence and review decisions together. The order owner checks active menu items, portions, allergens, serving capacity and the amount before accepting an order.
- No per-user fees
- Manual work is free
- Configure it in Proto
OverviewOpen Online Orders×
Online Food Ordering Platform · Online orders
New online order
Open Online Orders
Online orders in one list
Online orders in view
6Accepted
2Preparing
2Ready
2Accepted2
Lunch pickup for Camila ReyesEast River dining room
25 Oct
Table 12 supper for Omar VelezHillcrest delivery zone
27 Oct
Add
Preparing2
Family dinner for Elias MensahStation Square catering area
26 Oct
Soup and salad delivery for Sana IbrahimWest Market delivery zone
22 Oct
Add
Ready2
Office catering for Nina KapoorEast River dining room
02 Nov
Weekend brunch for Felix NguyenCedar Park pickup counter
26 Oct
Add
Lunch pickup for Camila ReyesOnline orders · OO-14492
AcceptedServe at25 Oct
OwnerFelix Nguyen
CounterpartyEast River dining room
Review ticketOO-14492 · Lunch pickup for Camila Reyes
Service Supervisor approves or rejects the submitted ticket revision
Waiting for Service Supervisor
ApproveReturn
- Tables, ready to use
- 18
- Saved views
- 12
- Roles with set permissions
- 6
- Reports and dashboards
- 8
Features
See orders and exceptions in one place
Every feature works on the same records. Pick one to see the screen your team works in.
Order Intake
Check each meal order before it enters kitchen work.
- Check the menu
- Check the time and amount
- Accept once
- Online orders
- Order lines
- Products
- Delivery zones
- Operation receipts
OverviewMy Online Orders×
Online Food Ordering Platform · Order Intake
New
My Online Orders
Online orders
| Record number | Subject | Status | Serve at | Revision | |
|---|---|---|---|---|---|
| OO-36355 | Lunch pickup for Camila Reyes | Draft | 15 Oct | 540 | |
| OO-80338 | Family dinner for Elias Mensah | Accepted | 28 Oct | 90 | |
| OO-15538 | Office catering for Nina Kapoor | Preparing | 23 Oct | 250 | |
| OO-77150 | Table 12 supper for Omar Velez | Ready | 22 Oct | 590 | |
| OO-53701 | Soup and salad delivery for Sana Ibrahim | Served | 16 Oct | 500 |
6 of 6 records
Lunch pickup for Camila ReyesOnline orders · OO-36355
DraftServe at15 Oct
Revision540
Menu and Recipes
Keep the menu, recipe revisions and ingredient requirements aligned.
- Maintain sellable items
- Approve a recipe revision
- Trace consumption
- Products
- Menu recipes
- Recipe ingredients
- Ingredients
- Ingredient movements
OverviewActive Menu Items×
Online Food Ordering Platform · Menu and Recipes
New
Active Menu Items
Products
| SKU | Name | Base unit | Standard price USD | |
|---|---|---|---|---|
| BOWL-SQUASH | Roasted squash grain bowl | Each | 160 | |
| PLATE-CHICKEN | Lemon herb chicken plate | Gram | 810 | |
| FLAT-MUSHROOM | Mushroom flatbread | Kilogram | 30 | |
| SOUP-LENTIL-CUP | Tomato lentil soup, cup | Milliliter | 820 | |
| SALAD-CHICKPEA | Crispy chickpea salad | Liter | 440 |
6 of 6 records
BOWL-SQUASHProducts · PRD-57475
NameRoasted squash grain bowl
Base unitEach
Standard price USD160
Kitchen Fulfillment
Record preparation and actual service as different events.
- Start with accepted lines
- Record preparation
- Record service separately
- Online orders
- Order lines
- Menu recipes
- Ingredient movements
- Delivery events
OverviewFulfilled Order Lines×
Online Food Ordering Platform · Kitchen Fulfillment
New
Fulfilled Order Lines
Order lines
| Parent | Line number | Menu item | Portions | Prepared at | Served portions | |
|---|---|---|---|---|---|---|
| Soup and salad delivery for Sana Ibrahim | 570 | Roasted squash grain bowl | 670 | 28 Oct | 390 | |
| Lunch pickup for Camila Reyes | 710 | Lemon herb chicken plate | 930 | 18 Oct | 410 | |
| Vegetarian dinner for Ivy Kessler | 460 | Mushroom flatbread | 430 | 28 Oct | 490 | |
| Family dinner for Elias Mensah | 240 | Tomato lentil soup | 480 | 14 Oct | 100 | |
| Weekend brunch for Felix Nguyen | 430 | Crispy chickpea salad | 90 | 15 Oct | 790 |
6 of 6 records
Roasted squash grain bowlOrder lines · OL-94497
ParentSoup and salad delivery for Sana Ibrahim
Line number570
Portions670
Prepared at28 Oct
Served portions390
Ticket Review
Bind a supervisor decision to the submitted ticket revision.
- Prepare a revision
- Decide independently
- Release after approval
- Fulfillment tickets
- Online orders
- Review decisions
- Record attachments
- Operation receipts
OverviewPending Fulfillment Release×
Online Food Ordering Platform · Ticket Review
New
Pending Fulfillment Release
Approval conditions
| Parent | Status | Revision | Table code | Sent at | Guest count | |
|---|---|---|---|---|---|---|
| Lunch pickup for Camila Reyes | Submitted | 40 | Table 4 | 09 Oct | 32 | |
| Late pickup for Rafael Costa | Submitted | 530 | Table 8 | 16 Oct | 7 | |
| Soup and salad delivery for Sana Ibrahim | Submitted | 180 | Table 12 | 21 Oct | 4 | |
| Vegetarian dinner for Ivy Kessler | Submitted | 310 | Table 17 | 16 Oct | 5 | |
| Office catering for Nina Kapoor | Submitted | 780 | Patio 3 | 19 Oct | 10 |
6 of 6 records
Table 4Fulfillment tickets · FT-28450
SubmittedParentLunch pickup for Camila Reyes
Revision40
Sent at09 Oct
Guest count32
Delivery referenceDEL 88241
Payment and Corrections
Keep provider receipts and cancelled scope tied to the original order.
- Read the original scope
- Review compensation
- Verify the provider event
- Online payment evidence
- Online orders
- Order lines
- Review decisions
- Ingredient movements
- Operation receipts
OverviewUnverified Online Payments×
Online Food Ordering Platform · Payment and Corrections
New
Unverified Online Payments
Online payment evidence
| Parent | Provider event ID | Type | Amount USD | Provider reference | Occurred at | |
|---|---|---|---|---|---|---|
| Table 12 supper for Omar Velez | evt_26_88241_cap | Authorization | 660 | pay_88241 | 22 Oct | |
| Weekend brunch for Felix Nguyen | evt_26_88256_auth | Capture | 400 | pay_88256 | 03 Nov | |
| Soup and salad delivery for Sana Ibrahim | evt_26_88271_ref | Refund | 670 | refund_88271 | 18 Oct | |
| Family dinner for Elias Mensah | evt_26_88302_cap | Void | 580 | pay_88302 | 24 Oct | |
| Table 12 supper for Omar Velez | evt_26_88319_auth | Authorization | 70 | pay_88319 | 28 Oct |
6 of 6 records
evt_26_88241_capOnline payment evidence · OPE-42298
AuthorizationParentTable 12 supper for Omar Velez
Amount USD660
Provider referencepay_88241
Occurred at22 Oct
Evidence and Exceptions
Resolve guarded operations from receipts and actual effects.
- Open the existing result
- Compare actual effects
- Keep the trail
- Operation receipts
- Review decisions
- Record attachments
- Online orders
- Delivery events
- Online payment evidence
OverviewOperation Exceptions×
Online Food Ordering Platform · Evidence and Exceptions
New
Operation Exceptions
Operation receipts
| Parent | Operation key | Action | Result state | Failure reason | Occurred at | |
|---|---|---|---|---|---|---|
| Weekend brunch for Felix Nguyen | ORDER-ACCEPT-88241 | Accept order | Failed | Card authorization expired | 27 Oct | |
| Late pickup for Rafael Costa | KITCHEN-RELEASE-88241 | Release to kitchen | Needs review | Kitchen item sold out | 03 Nov | |
| Family dinner for Elias Mensah | PAYMENT-CAPTURE-88241 | Capture payment | Failed | Delivery address outside zone | 23 Oct | |
| Vegetarian dinner for Ivy Kessler | DELIVERY-HANDOFF-88241 | Mark ready for pickup | Needs review | Courier missed pickup window | 13 Oct | |
| Family dinner for Elias Mensah | ORDER-REFUND-88256 | Confirm delivery | Failed | Payment provider timed out | 11 Oct |
6 of 6 records
ORDER-ACCEPT-88241Operation receipts · OR-39284
FailedParentWeekend brunch for Felix Nguyen
ActionAccept order
Failure reasonCard authorization expired
Occurred at27 Oct
Process
Follow a meal from acceptance to service
From online order to verified service ships ready to use. One step needs a named approval before the work moves on: Review ticket (Service Supervisor).
Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.
-
Check order scope
Check items, portions and serving time
Lunch pickup for Camila ReyesOO-14492 · Order OwnerCheck order scopeBy Order Owner -
Accept order
Record the accepted meal and its receipt
Lunch pickup for Camila ReyesOO-14492 · Order OwnerAccept orderBy Order Owner -
Prepare portions
Use the approved recipe and record actual preparation
Lunch pickup for Camila ReyesOO-14492 · Kitchen LeadPrepare portionsBy Kitchen Lead -
Review ticket
Supervisor decides on the submitted revision
Lunch pickup for Camila ReyesOO-14492 · Service SupervisorReview ticketBy Service SupervisorApprovalService Supervisor approves or rejects the submitted ticket revision -
Release service
Release approved scope and record service
Lunch pickup for Camila ReyesOO-14492 · Service CoordinatorRelease serviceBy Service Coordinator -
Reconcile outcome
Match receipts and external evidence
Lunch pickup for Camila ReyesOO-14492 · Reconciliation AnalystReconcile outcomeBy Reconciliation Analyst
Inside a record
Match provider and delivery evidence
Open any online order to see its delivery events, the roles that work on it, its process stages and its approvals on one page.
- 1Record details
Serve at, Owner and Counterparty.
- 2Delivery events
Each line is linked to this online order.
- 3Who works on it
Admin, Order Owner and Kitchen Lead, each with their own permissions.
- 4Process stages
Every status change, in order.
- 5Approvals
Review ticket, with who decides.
Open Online OrdersLunch pickup for Camila Reyes×
Online Food Ordering Platform · Online orders
Log activity
Lunch pickup for Camila Reyes
East River dining room · Accepted
1
Record details
Serve at25 Oct
OwnerFelix Nguyen
CounterpartyEast River dining room
2
Delivery events
Lunch pickup for Camila Reyes
| Parent | Product | Quantity |
|---|---|---|
| Vegetarian dinner for Ivy Kessler | Coconut rice pudding | 560 |
| Late pickup for Rafael Costa | Lemon herb chicken plate | 190 |
| Family dinner for Elias Mensah | Crispy chickpea salad | 740 |
- Delivery events
- 6
- Total quantity
- 3,350
3
Who works on it
- AdminManage Organizations, team members, Users, delivery zones
- Order OwnerManage online orders, order lines
- Kitchen LeadManage order lines, ingredient movements
5
Approvals
- Review ticketService SupervisorApproved
Approvals
Review the exact ticket revision
OverviewApprovals×
Online Food Ordering Platform · Overview
Approvals
Signed in as Service Supervisor
Waiting for you
4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
- FT-28450Table 4Submitted1dActions
- FT-57905Table 8Submitted1dActions
- FT-58174Table 12Submitted5dActions
- FT-17558Table 17Submitted5dActions
Who approves what
| Decision | Approver | |
|---|---|---|
| Review ticketSupervisor decides on the submitted revision | Service Supervisor | |
| Approve fulfillment tickets | Service Supervisor |
2 approval rules · set per role in Proto
Roles
A workspace for each role
Everyone opens Online Food Ordering Platform to the work that is theirs. Pick a role to see what it starts with.
Admin
Configures organizations, staff access and reference records for the ordering operation.
- Manage Organizations, team members, Users, delivery zones
- View online orders, operation receipts
Order Owner
Checks customer order scope and accepts eligible meal orders.
This is the first screen this role sees.
OverviewOpen Online Orders×
Open Online Orders
Online orders · Order Owner
Accepted2
Lunch pickup for Camila ReyesEast River dining room
25 Oct
Table 12 supper for Omar VelezHillcrest delivery zone
27 Oct
Add
Preparing2
Family dinner for Elias MensahStation Square catering area
26 Oct
Soup and salad delivery for Sana IbrahimWest Market delivery zone
22 Oct
Add
Ready2
Office catering for Nina KapoorEast River dining room
02 Nov
Weekend brunch for Felix NguyenCedar Park pickup counter
26 Oct
Add
Kitchen Lead
Prepares accepted meal lines using an approved recipe revision and records consumption.
This is the first screen this role sees.
OverviewOpen Online Orders×
Open Online Orders
Online orders · Kitchen Lead
Accepted2
Lunch pickup for Camila ReyesEast River dining room
25 Oct
Table 12 supper for Omar VelezHillcrest delivery zone
27 Oct
Add
Preparing2
Family dinner for Elias MensahStation Square catering area
26 Oct
Soup and salad delivery for Sana IbrahimWest Market delivery zone
22 Oct
Add
Ready2
Office catering for Nina KapoorEast River dining room
02 Nov
Weekend brunch for Felix NguyenCedar Park pickup counter
26 Oct
Add
Service Coordinator
Prepares fulfillment tickets and records service and delivery evidence.
This is the first screen this role sees.
OverviewOpen Online Orders×
Open Online Orders
Online orders · Service Coordinator
Accepted2
Lunch pickup for Camila ReyesEast River dining room
25 Oct
Table 12 supper for Omar VelezHillcrest delivery zone
27 Oct
Add
Preparing2
Family dinner for Elias MensahStation Square catering area
26 Oct
Soup and salad delivery for Sana IbrahimWest Market delivery zone
22 Oct
Add
Ready2
Office catering for Nina KapoorEast River dining room
02 Nov
Weekend brunch for Felix NguyenCedar Park pickup counter
26 Oct
Add
Service Supervisor
Independently reviews submitted ticket revisions and authorized corrections.
This is the first screen this role sees.
OverviewPending Fulfillment Release×
Pending Fulfillment Release
Fulfillment tickets · Service Supervisor
| Parent | Status | Revision | Table code | Sent at | Guest count | |
|---|---|---|---|---|---|---|
| Lunch pickup for Camila Reyes | Submitted | 40 | Table 4 | 09 Oct | 32 | |
| Late pickup for Rafael Costa | Submitted | 530 | Table 8 | 16 Oct | 7 | |
| Soup and salad delivery for Sana Ibrahim | Submitted | 180 | Table 12 | 21 Oct | 4 | |
| Vegetarian dinner for Ivy Kessler | Submitted | 310 | Table 17 | 16 Oct | 5 | |
| Office catering for Nina Kapoor | Submitted | 780 | Patio 3 | 19 Oct | 10 |
6 of 6 records
Reconciliation Analyst
Matches provider evidence and guarded operation receipts to actual order effects.
This is the first screen this role sees.
OverviewOperation Exceptions×
Operation Exceptions
Operation receipts · Reconciliation Analyst
| Parent | Operation key | Action | Result state | Failure reason | Occurred at | |
|---|---|---|---|---|---|---|
| Weekend brunch for Felix Nguyen | ORDER-ACCEPT-88241 | Accept order | Failed | Card authorization expired | 27 Oct | |
| Late pickup for Rafael Costa | KITCHEN-RELEASE-88241 | Release to kitchen | Needs review | Kitchen item sold out | 03 Nov | |
| Family dinner for Elias Mensah | PAYMENT-CAPTURE-88241 | Capture payment | Failed | Delivery address outside zone | 23 Oct | |
| Vegetarian dinner for Ivy Kessler | DELIVERY-HANDOFF-88241 | Mark ready for pickup | Needs review | Courier missed pickup window | 13 Oct | |
| Family dinner for Elias Mensah | ORDER-REFUND-88256 | Confirm delivery | Failed | Payment provider timed out | 11 Oct |
6 of 6 records
Reports
Answer questions from order history
Read order, preparation, payment and exception results from their source records.
Overview×
Online Food Ordering Platform · Overview
Online Food Ordering Platform dashboard
This quarter
Fulfillment tickets in view
6Total guest count
78Submitted
6Online orders by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Draft | 48 | ||
| Accepted | 14 | 29% | |
| Preparing | 4 | 29% | |
| Ready | 1 | 25% |
Number of online orders by status
Sample counts per stage
- 01Order status by service time
Show order number, status, service time, owner and destination for active work.
- 02Requested and served portions
Compare each order line's requested and served portions and preparation time under its parent order.
- 03Ticket review history
List ticket revision and status with decisions, reviewer, time and reason for the parent order.
- 04Payment verification queue
Show provider event, type, amount, time and verification state for each order.
- 05Operation exception history
Group result state, failure reason and external reference under the affected order.
- 06Recipe ingredient requirements
Show each approved recipe yield and its ingredient quantities and units.
- 07Ingredient consumption and waste
Show signed quantity, source meal line, operation key and time by ingredient.
- 08Delivery event trail
Group event type, product, quantity, time and external event ID by order.
Who it's for
Fit the flow to your service team
See how Online Food Ordering Platform fits your kind of team.
Controls
Keep corrections and receipts traceable
Each stage, from online order to verified service, names the role that acts and the status it records, so a change is never anonymous.
OverviewFrom online order to verified service×
Online Food Ordering Platform · Process
From online order to verified service
Each stage, the role that acts and the status it records
Process stages
10Approval steps
1Roles involved
5Tables touched
7Accept order
Order OwnerStatusDraft → Accepted
RecordsOperation receipts
Prepare portions
Kitchen LeadStatusAccepted → Preparing
RecordsIngredient movements
Submit ticket
Service CoordinatorStatusDraft → Submitted
RecordsFulfillment tickets
- StartOperation receiptsAccept orderDraft → Accepted
- StepIngredient movementsPrepare portionsAccepted → Preparing
- StepFulfillment ticketsSubmit ticketDraft → Submitted
- ApprovalFulfillment ticketsReview ticketSubmitted → Approved
- StepFulfillment ticketsRelease serviceApproved → Completed
AI agent
Ask Proto to prepare the next decision
Give your team a way to ask for help with ordering work.
It can
- Order Owner: Show accepted orders due for service with their destination and owner.
- Kitchen Lead: Show preparation time and compare requested with served portions on an open order.
- Service Supervisor: Bring the submitted ticket revision and supporting evidence together for review.
- Reconciliation Analyst: Trace a failed operation receipt to the order, provider event and local effects.
Stays with a person
- A person decides whether a submitted ticket or compensating action is approved.
- The team must verify provider and delivery evidence against actual effects before completing an uncertain operation.
- Proto can assemble the relevant records for that decision.
Show the open meal order, its current ticket revision, the reviewer decision and any failed operation receipt so I can decide the next action.
A person decides whether a submitted ticket or compensating action is approved.
Data model
Your data, in tables you can change
Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.
Browse all 18 tables18tables
- Order Intake5
- Menu and Recipes5
- Kitchen Fulfillment5
- Ticket Review5
- Payment and Corrections6
- Evidence and Exceptions6
Implementation
Roll out one team at a time
Start with one team and one process, then add the rest once the basics are running.
Set operating scope
Choose an organization, active destinations, the first menu products and responsible staff.
Prepare recipes
Enter ingredients, declarations, approved recipe revisions and quantities per yield.
Rehearse acceptance
Validate a meal order, its serving time, portions and net amount before recording acceptance.
Rehearse fulfillment
Prepare a partial case, submit a ticket revision, review it independently and record actual service.
Reconcile evidence
Match a provider event and an uncertain operation receipt to their local order effects.
Pricing
$0per user
The base account and everyday work in the ERP.AI app are free, for every user.
- No per-user or per-seat fees
- Viewing, editing, approving and exporting records in the app is free
- Pay only for machine work: API calls, imports, workflows and AI agents
- Prepaid credits from $5. Purchased credits never expire
Machine work rate card Included per $1 of credit
| Usage | Per $1 |
|---|---|
| Record reads (list, filter, get) | 20,000 |
| Search or aggregate queries | 4,000 |
| Record writes | 4,000 |
| Imported or synced records | 200,000 |
| Workflow runs | 2,000 |
| AI agent runs | 2,000 |
| Scheduled jobs or webhooks | 20,000 |
| File uploads (MB) | 2,000 |
| CSV or PDF exports | 100 |
How do I get started?
Click Get started, then use Proto to configure Online Food Ordering Platform for your business. Start with one organization, an active menu, destinations and a representative service shift.
Who accepts an online order?
Order Owner checks the item, portions, allergens, amount and serving capacity before acceptance.
How does the kitchen know which recipe to use?
Kitchen Lead checks the approved recipe revision effective for the accepted meal and keeps that choice with the preparation evidence.
Does preparation mean an order was served?
Preparation time and served portions are recorded separately on the meal line.
Who releases a fulfillment ticket?
Service Supervisor reviews the submitted revision before Service Coordinator executes release.
Can a ticket change after review?
A changed revision goes through review again before release.
How are payment events checked?
Reconciliation Analyst matches the provider event identifier, amount and reference to the parent order and verifies the evidence.
What happens when only part of an order was served?
Keep served portions on the line and review only the remaining eligible scope for cancellation or correction.
What happens after an uncertain release?
Inspect the existing operation receipt, external reference and local effects before another request.
Where do exceptions appear?
Ordering Operations shows failed operations and opens their source records for investigation.
Set up Online Food Ordering Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.