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Restaurant POS System
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Restaurant POS System · Available now

Keep each meal order accountable from acceptance to service.

Restaurant POS System follows a meal order from the service team's draft through acceptance, kitchen review, preparation and service. A service lead checks the menu, portions, allergens and service capacity before accepting the order.

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  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewOpen Meal Orders
Restaurant POS System · Meal orders

Open Meal Orders

Meal orders in one list

New meal order
Meal orders in view
6
Total net amount USD
2,700
Accepted
2
Preparing
2
Accepted2
Dinner service, table 12Cypress dining room
870
02 Nov
Patio supper, party of sixWillow Fork private room
310
02 Nov
Add
Preparing2
Lunch service, table 5Blue Lantern bar
50
17 Oct
Brunch service, table 3Willow Fork private room
590
20 Oct
Add
Ready2
Counter pickup, EllisCypress dining room
750
03 Nov
Takeout dinner, SerranoJuniper pickup counter
130
16 Oct
Add
Dinner service, table 12Meal orders · MO-81606
Accepted
Serve at02 Nov
OwnerSofia Marin
CounterpartyCypress dining room
Net amount USD870
Approve kitchen releaseMO-81606 · Dinner service, table 12

Kitchen Supervisor independently approves or rejects the submitted ticket revision.

Waiting for Kitchen Supervisor
ApproveReturn
Example screen with sample data
Tables, ready to use
18
Saved views
14
Roles with set permissions
7
Reports and dashboards
8
Features

The order and kitchen queues your team uses

Every feature works on the same records. Pick one to see the screen your team works in.

Meal orders

Accept a feasible meal order and follow the commitment through service.

  • Order header
  • Meal lines
  • Operation receipt
  • Meal orders
  • Meal lines
  • Organizations
  • Team members
  • Service locations
  • Products
Explore meal orders
OverviewMy Meal Orders
Restaurant POS System · Meal orders

My Meal Orders

Meal orders

New
Record numberSubjectStatusServe atCounterpartyOwner
MO-30546Dinner service, table 12Draft22 OctCypress dining roomLucia Serrano
MO-50014Lunch service, table 5Accepted14 OctCypress dining roomOwen Farouk
MO-11379Counter pickup, EllisPreparing17 OctCypress dining roomNoura Salim
MO-64452Patio supper, party of sixReady13 OctBlue Lantern barLucia Serrano
MO-31345Brunch service, table 3Served01 NovHarbor Birch banquet hallNoura Salim
6 of 6 records
Dinner service, table 12Meal orders · MO-30546
Draft
Serve at22 Oct
CounterpartyCypress dining room
OwnerLucia Serrano
Example screen with sample data
Process

From accepted order to served portions

Meal order to service ships ready to use. One step needs a named approval before the work moves on: Approve kitchen release (Kitchen Supervisor).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Prepare order

    Service Lead enters the meal lines, location and planned service time.

    Dinner service, table 12MO-81606 · Service Lead
    Prepare orderBy Service Lead

  2. Accept order

    Check products, portions, allergens and capacity before recording acceptance.

    Dinner service, table 12MO-81606 · Service Lead
    Accept orderBy Service Lead

  3. Submit kitchen ticket

    Kitchen Lead submits the current ticket revision with service details.

    Dinner service, table 12MO-81606 · Kitchen Lead
    Submit kitchen ticketBy Kitchen Lead

  4. Approve kitchen release

    Kitchen Supervisor reviews the submitted revision and records the decision.

    Dinner service, table 12MO-81606 · Kitchen Supervisor
    Approve kitchen releaseBy Kitchen Supervisor
    ApprovalKitchen Supervisor independently approves or rejects the submitted ticket revision.

  5. Prepare meal

    Kitchen Lead uses the approved recipe revision and records preparation.

    Dinner service, table 12MO-81606 · Kitchen Lead
    Prepare mealBy Kitchen Lead

  6. Serve meal

    Service Lead records actual served portions and service time.

    Dinner service, table 12MO-81606 · Service Lead
    Serve mealBy Service Lead

Start with Order acceptance

Inside a record

Payment and delivery evidence with the order

Open any meal order to see its fulfillment events, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Serve at, Owner, Counterparty and Net amount USD.

  2. 2
    Fulfillment events

    Each line is linked to this meal order.

  3. 3
    Who works on it

    Admin, Service Lead and Kitchen Lead, each with their own permissions.

  4. 4
    Process stages

    Every status change, in order.

  5. 5
    Approvals

    Approve kitchen release, with who decides.

Open Meal OrdersDinner service, table 12
Restaurant POS System · Meal orders

Dinner service, table 12

Cypress dining room · Accepted

Log activity
1
Record details
Serve at02 Nov
OwnerSofia Marin
CounterpartyCypress dining room
Net amount USD870
2
Fulfillment events

Dinner service, table 12

ParentProductQuantity
Patio supper, party of sixRoasted beet tartine600
Patio supper, party of sixCrispy chickpea salad320
Brunch service, table 3Grilled trout with herbs60
Fulfillment events
6
Total quantity
2,850
3

Who works on it

  • AdminManage Organizations, team members, Users, service locations
  • Service LeadManage meal orders, meal lines
  • Kitchen LeadManage kitchen tickets, meal lines, ingredient movements
5

Approvals

  • Approve kitchen releaseKitchen Supervisor
    Approved
Example screen with sample data
Approvals

Independent review before kitchen release

Kitchen Supervisor decides on a ticket submitted by Kitchen Lead. Operations Reviewer handles a correction after accepted or executed work.

OverviewApprovals
Restaurant POS System · Overview

Approvals

Signed in as Kitchen Supervisor

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • KT-81487Table 12
    Patio supper, party of sixRequested by Admin
    Submitted1dActions
  • KT-75489Table 5
    Takeout dinner, SerranoRequested by Admin
    Submitted3dActions
  • KT-50014Patio 4
    Patio supper, party of sixRequested by Admin
    Submitted5dActions
  • KT-39005Private 1
    Lunch service, table 5Requested by Admin
    Submitted5dActions

Who approves what

DecisionApprover
Approve kitchen releaseKitchen Supervisor reviews the submitted revision and records the decision.Kitchen Supervisor
Approve kitchen ticketsKitchen Supervisor
2 approval rules · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens Restaurant POS System to the work that is theirs. Pick a role to see what it starts with.

Admin

Configures organizations, staff access and operating reference records.

  • Manage Organizations, team members, Users, service locations
  • View meal orders, operation receipts

Roles and permissions

Reports

See service outcomes and exceptions

Answer service, kitchen, ingredient and exception questions from operational records.

Overview
Restaurant POS System · Overview

Restaurant POS System dashboard

This quarter

Kitchen tickets in view
6
Total guest count
52
Submitted
6

Meal orders by status

How far records got this quarter

StageReachedStep
Draft47
Accepted3472%
Preparing2059%
Ready1155%

Net amount USD by status

Sample totals per stage

10.0k0
5.0kDraft
3.0kAccepted
7.0kPreparing
9.0kReady
10.0kServed
Example screen with sample data
  1. 01Meal order service position

    Compare planned service time, status, acceptance time and actual service time by owner and location.

  2. 02Meal order value by location

    Group net amount by organization, service location and order status.

  3. 03Kitchen ticket review outcome

    Show submitted ticket revisions, decision times and final statuses by organization.

  4. 04Ordered and served portions

    Compare ordered portions and served portions by meal order and line, with preparation time.

  5. 05Menu recipe approval register

    List product, recipe code, revision, effective date, yield and approval state.

  6. 06Ingredient movement history

    Show signed quantities by ingredient, unit, operation key and occurrence date.

  7. 07Payment evidence verification

    Group provider evidence by type, verification state, amount and parent order.

  8. 08Operation exception aging

    Show pending, failed and review-needed receipts by occurrence date, parent, expected revision and failure reason.

All reports and dashboards

Who it's for

Fit the way your restaurant serves

See how Restaurant POS System fits your kind of team.

Table service restaurants

Coordinate dining room orders, kitchen review and actual portions served.

Multi-outlet restaurant groups

Keep order ownership and service locations clear across operating organizations.

Delivery and takeaway operations

Keep order, ticket, fulfillment and provider evidence tied to the same meal.

Controls

Keep revisions, decisions and effects together

Each stage of meal order to service names the role that acts and the status it records, so a change is never anonymous.

OverviewMeal order to service
Restaurant POS System · Process

Meal order to service

Each stage, the role that acts and the status it records

Process stages
10
Approval steps
1
Roles involved
5
Tables touched
6
Accept order
Service Lead
StatusDraft → Accepted
RecordsOperation receipts, Products
Submit kitchen ticket
Kitchen Lead
StatusDraft → Submitted
Approve kitchen releaseApproval
Kitchen Supervisor
StatusSubmitted → Approved
RecordsReview decisions
Meal order to service
  1. Start
    Accept orderDraft → Accepted
    Operation receipts
  2. Step
    Submit kitchen ticketDraft → Submitted
    Kitchen Lead
  3. Approval
    Approve kitchen releaseSubmitted → Approved
    Review decisions
  4. Step
    Prepare mealAccepted → Preparing
    Meal lines
  5. Step
    Serve mealReady → Served The
    Service Lead
Example screen with sample data

See each stage in detail

AI agent

Help each role prepare its next decision

Ask Proto to prepare order, ticket and exception work for the right person to decide.

It can

  • Service Lead: Find open orders for a service period and summarize the planned time, owner and location before acceptance.
  • Kitchen Supervisor: Bring a submitted ticket, parent order revision and supporting details together for review.
  • Menu Steward: Compare an active product with its approved recipe revision and ingredient declarations.
  • Operations Reviewer: Gather a failed receipt, linked decisions and actual effects for read-first reconciliation.

Stays with a person

  • A person must make the independent kitchen release and correction decisions.
  • The agent can prepare records and surface conflicts, but it should not infer that an external payment or delivery effect happened from a local status alone.
  • Keep provider evidence and actual service records with the order.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • Restaurant POS System
  • Payment provider
  • Delivery channel
  • Menu source
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 18 tables
18tables
  • Meal orders7
  • Kitchen release7
  • Menu and recipes6
  • Preparation and service6
  • Payments and corrections6
  • Operations evidence8
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Set the operating context

    Confirm organizations, active service locations, staff identities and order ownership.

  2. Prepare the menu

    Review active products, ingredient units and allergens, and approved recipe revisions for the pilot dishes.

  3. Rehearse acceptance

    Enter a representative meal order, check portions and capacity, then accept it with the actual time and operation receipt.

  4. Rehearse kitchen and service

    Submit a ticket, obtain an independent supervisor decision, prepare the meal lines and record served portions.

  5. Review corrections

    Try a partly served order, a bounded cancellation and provider evidence for an approved refund.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for Restaurant POS System.

All questions
How do I get started?

Click Get started, then use Proto to configure Restaurant POS System for your business. Start with one service location, an active menu and a representative meal order from acceptance through kitchen review and service.

Who accepts a meal order?

Service Lead checks the menu, portions, allergens and service capacity, then records acceptance and its actual time on the order.

How does the kitchen receive work?

Kitchen Lead prepares a ticket from the accepted order. Kitchen Supervisor reviews the submitted ticket revision before release.

Can a ticket change after review?

A changed ticket needs review of its current submitted revision. Earlier decisions remain with the revision they covered.

How are recipes used during preparation?

Kitchen Lead uses the approved recipe revision for the product and records actual preparation on the meal line. Ingredient movements capture consumption and waste.

What if only part of an order is served?

Record the actual served portions on each meal line. A correction reviews the remaining eligible scope while preserving the served history.

How are refunds checked?

Finance Reviewer compares the provider-issued refund receipt with the parent order, provider event identity and amount before verifying it.

What happens after an interrupted action?

Operations Reviewer reads the operation receipt and linked effects first. The action is complete only when the expected effects match the recorded outcome.

Can delivery activity be recorded?

Fulfillment events keep actual event type, quantity, time and external event identity against the meal order and product. Agree the delivery connection during setup.

Where do I see open issues?

Operations Overview has an exception queue that opens the underlying record. Operation Exceptions shows failed and review-needed receipts for follow-up.

Set up Restaurant POS System your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

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