Travel Insurance Platform keeps a travel policy tied to its organization, policyholder, owner, coverage lines and effective dates. A trip coverage review records destination, departure date, premium and carrier quote against the parent policy.
Policies in one list
Offer Reviewer decides whether to approve, reject or return the submitted trip offer.
Every feature works on the same records. Pick one to see the screen your team works in.
Keep the organization, policyholder and accountable policy owner together.
Policies
| Record number | Subject | Status | Effective date | Expiry date | |
|---|---|---|---|---|---|
| PLC-64368 | Europe family trip coverage | Draft | 22 Oct | 31 Oct | |
| PLC-59008 | Japan business trip policy | Under review | 11 Oct | 15 Oct | |
| PLC-89996 | Canada ski holiday coverage | Issued | 18 Oct | 27 Oct | |
| PLC-35728 | Coastal cruise travel policy | Active | 03 Nov | 06 Nov | |
| PLC-57693 | South America backpacking cover | Expired | 16 Oct | 22 Oct |
Keep policy dates, coverage lines and endorsements tied to the current revision.
Policies
| Record number | Subject | Effective date | Expiry date | Carrier policy ID | |
|---|---|---|---|---|---|
| PLC-94869 | Europe family trip coverage | 23 Oct | 01 Nov | POL-2026-04128 | |
| PLC-49084 | Japan business trip policy | 21 Oct | 25 Oct | POL-2026-04143 | |
| PLC-36608 | Canada ski holiday coverage | 22 Oct | 28 Oct | POL-2026-04157 | |
| PLC-67872 | Coastal cruise travel policy | 25 Oct | 03 Nov | POL-2026-04168 | |
| PLC-90950 | South America backpacking cover | 16 Oct | 25 Oct | POL-2026-04182 |
Review a destination, departure and carrier quote against the linked policy.
Approval waits for the offer reviewer
| Status | Destination | Departure date | Premium USD | Carrier quote | Revision | |
|---|---|---|---|---|---|---|
| Submitted | Japan | 22 Oct | 60 | $128 family cover | 350 | |
| Submitted | Canada | 01 Nov | 380 | $94 business trip cover | 260 | |
| Submitted | Spain | 30 Oct | 480 | $162 winter sports cover | 570 | |
| Submitted | Singapore | 17 Oct | 350 | $211 cruise cover | 40 | |
| Submitted | Chile | 29 Oct | 500 | $86 conference cover | 810 |
Tie carrier issue details and verified premium receipts to the policy.
Policies
| Record number | Status | Issued at | Carrier policy ID | Premium USD | |
|---|---|---|---|---|---|
| PLC-20302 | Issued | 12 Oct | POL-2026-04128 | 80 | |
| PLC-73193 | Issued | 13 Oct | POL-2026-04143 | 90 | |
| PLC-22813 | Issued | 13 Oct | POL-2026-04157 | 160 | |
| PLC-43556 | Issued | 16 Oct | POL-2026-04168 | 430 | |
| PLC-92464 | Issued | 17 Oct | POL-2026-04182 | 780 |
Assess a reported loss against its policy and retain the benefit decision.
Claims
Reconcile claim payments and keep operation and file evidence findable.
Claim payments
| Amount USD | Paid at | Provider event ID | Verified | Claim | Decision | |
|---|---|---|---|---|---|---|
| 310 | 28 Oct | PAY-2026-70184 | No | Medical visit during Canada holiday | Singapore delay benefit declined | |
| 550 | 31 Oct | PAY-2026-70207 | No | Missed connection in Chile | Canada clinic expense approved | |
| 880 | 14 Oct | PAY-2026-70219 | No | Sprained ankle on hiking trip | Chile connection claim approved | |
| 770 | 01 Nov | PAY-2026-70244 | No | Damaged luggage on return flight | Singapore delay benefit declined | |
| 750 | 20 Oct | PAY-2026-70281 | No | Flight delay to Singapore | Japan baggage delay approved |
Trip offer to policy and claim ships ready to use. 2 steps need a named approval before the work moves on: Offer decision (Offer Reviewer) and Claim decision (Claims Authorizer).
Record the traveler, owner, dates and coverage terms under the policy.
Send the current destination, departure and carrier quote for review.
Offer Reviewer records the decision and reason for the submitted revision.
Enter carrier confirmation and issue details on the reviewed policy.
Examine loss evidence against the policy terms in force.
Claims Authorizer records the benefit outcome and approved amount.
Open any policy to see its claims, the roles that work on it, its process stages and its approvals on one page.
Effective date, Owner and Revision.
Each line is linked to this policy.
Policy Operations, Trip Review Specialist and Offer Reviewer, each with their own permissions.
Policy draft and Trip details, with the role that acts.
Offer decision and Claim decision, with who decides.
Draft
| Claim number | Status | Loss at |
|---|---|---|
| CLM-80516 | Reported | 30 Oct |
| CLM-51101 | Assessment | 27 Oct |
| CLM-56568 | Review | 12 Oct |
The person preparing a trip review should hand the submitted version to Offer Reviewer for the decision.
Signed in as Offer Reviewer
| Decision | Approver | |
|---|---|---|
| Offer decisionOffer Reviewer records the decision and reason for the submitted revision. | Offer Reviewer | |
| Claim decisionClaims Authorizer records the benefit outcome and approved amount. | Claims Authorizer | |
| Approve trip coverage reviews, review decisions | Offer Reviewer | |
| Approve claim decisions | Claims Authorizer |
Everyone opens Travel Insurance Platform to the work that is theirs. Pick a role to see what it starts with.
Maintains policyholders, policies, coverage lines and endorsements for the organization.
This is the first screen this role sees.
Policies · Policy Operations
Prepares trip details and carrier quotes for a policy-linked review.
This is the first screen this role sees.
Trip coverage reviews · Trip Review Specialist
| Status | Destination | Departure date | Premium USD | Carrier quote | Revision | |
|---|---|---|---|---|---|---|
| Submitted | Japan | 22 Oct | 60 | $128 family cover | 350 | |
| Submitted | Canada | 01 Nov | 380 | $94 business trip cover | 260 | |
| Submitted | Spain | 30 Oct | 480 | $162 winter sports cover | 570 | |
| Submitted | Singapore | 17 Oct | 350 | $211 cruise cover | 40 | |
| Submitted | Chile | 29 Oct | 500 | $86 conference cover | 810 |
Decides submitted trip offers and records the reason against the policy revision.
This is the first screen this role sees.
Trip coverage reviews · Offer Reviewer
| Status | Destination | Departure date | Premium USD | Carrier quote | Revision | |
|---|---|---|---|---|---|---|
| Submitted | Japan | 22 Oct | 60 | $128 family cover | 350 | |
| Submitted | Canada | 01 Nov | 380 | $94 business trip cover | 260 | |
| Submitted | Spain | 30 Oct | 480 | $162 winter sports cover | 570 | |
| Submitted | Singapore | 17 Oct | 350 | $211 cruise cover | 40 | |
| Submitted | Chile | 29 Oct | 500 | $86 conference cover | 810 |
Records reported losses and prepares evidence for a benefit decision.
This is the first screen this role sees.
Claims · Claims Specialist
Makes the benefit decision and records its reason and approved amount.
This is the first screen this role sees.
Claims · Claims Authorizer
Maintains organization membership and access while monitoring operation results.
Read policy, offer, claim and payment results from their linked records.
This quarter
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Draft | 32 | ||
| Under review | 14 | 44% | |
| Issued | 3 | 21% | |
| Active | 1 | 33% |
Sample totals per stage
Group policy records by Status and Organization to locate work still under review.
Compare trip coverage reviews Status and decision at by Organization and Destination.
Show premium USD on each Policies record alongside linked premium receipts amount USD and Verified.
List policy coverages coverage code, limit USD and deductible USD under each Policies record number.
Group Claims by Status and Policy with claimed USD totals.
Show claim decisions Decision, approved benefit USD and Reason beneath each Claims claim number.
Compare claim payments amount USD and Verified with linked claim decisions and Claims.
Group operation receipts by result state and Action with occurred at and failure reason.
See how Travel Insurance Platform fits your kind of team.
Keep policy issue, trip offers and benefit decisions connected for carrier teams.
Give assistance teams a traceable policy and claim context for each trip.
Coordinate policyholders and carrier offers across a travel program.
Each stage of trip offer to policy and claim names the role that acts and the status it records, so a change is never anonymous.
Each stage, the role that acts and the status it records
Ask Proto to help your team prepare and inspect travel insurance work.
Set up connections through ERP.AI and Proto workflows, with every change logged.
Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.
Browse all 15 tablesStart with one team and one process, then add the rest once the basics are running.
Choose an organization, policyholders and active team members. Assign policy, offer and claim owners.
Enter a policy with coverage lines, dates, premium and the right counterparty. Check revision handling on a changed term.
Submit a trip review with carrier quote and have Offer Reviewer record a decision and reason for the submitted version.
Record a carrier result and premium event, then verify the provider identifiers before marking work complete.
Report a loss, assess the policy terms, authorize a benefit and link a verified payment event before closure.
$0per user
The base account and everyday work in the ERP.AI app are free, for every user.
| Usage | Per $1 |
|---|---|
| Record reads (list, filter, get) | 20,000 |
| Search or aggregate queries | 4,000 |
| Record writes | 4,000 |
| Imported or synced records | 200,000 |
| Workflow runs | 2,000 |
| AI agent runs | 2,000 |
| Scheduled jobs or webhooks | 20,000 |
| File uploads (MB) | 2,000 |
| CSV or PDF exports | 100 |
Click Get started, then use Proto to configure Travel Insurance Platform for your business. Pilot one organization, a small policyholder group, a carrier offer review and a claim decision before widening the operating scope.
Offer Reviewer examines the submitted trip review and records an approve, reject or return decision with a reason and the policy revision considered.
The trip coverage review holds destination, departure date, premium and carrier quote under its parent policy.
Policy Operations adds coverage lines to the policy with a code and, where applicable, a limit, deductible, exclusion and effective range. Later changes can be retained as endorsements.
The policy records its issue date, carrier policy identifier and status after carrier confirmation. The team should check the carrier result against the policy terms.
A premium receipt links the received amount, date and provider event identifier to the policy. Policy Operations verifies the event against the payment provider before marking the receipt Yes.
Claims Specialist records the loss and evidence under the policy, checks the applicable terms and sends the case to Claims Authorizer. The authorizer records the decision, reason and approved benefit amount.
Yes. The payment record links to both the claim and the claim decision and retains the paid amount, date, provider event identifier and verification state.
Admin reviews the operation receipt's action, key, expected revision and failure reason. The team resolves the result before treating the operation as complete.
Assign policy, offer, claims and administration responsibilities, then rehearse who can prepare records, decide on them and verify external events. Check organization scope with a sample case.
Start free, then use Proto to change fields, steps and approvals before your team goes live.