Manage shared vehicles from reservation to reviewed ride.
Bike/Scooter Sharing Platform coordinates shared bikes, e-bikes, scooters and docks from an interval request through a completed ride and its supporting evidence. Each operating organization sets its scope and time zone.
Bike/Scooter Sharing Platform · Activity and reconciliation
Operation exceptions
Operation receipts
New
Parent
Operation key
Action
Expected revision
Result state
Occurred at
Mira Patel, East Quay to Market Square
ride:4711:unlock
Unlock vehicle
540
Pending
02 Nov
Noor Ali, Riverfront to Depot Street
ride:4712:lock
Start ride session
250
Failed
29 Oct
Mira Patel, East Quay to Market Square
ride:4713:charge
Lock vehicle
880
Needs review
24 Oct
Noor Ali, Riverfront to Depot Street
ride:4714:review
Capture ride fare
630
Pending
01 Nov
Leo Tran, Station East to Harbor Walk
ride:4715:refund
Reverse duplicate fare
950
Failed
31 Oct
6 of 6 records
ride:4711:unlockOperation receipts · OR-60492
Pending
ParentMira Patel, East Quay to Market Square
ActionUnlock vehicle
Expected revision540
Occurred at02 Nov
Failure reasonDock lock did not engage
Example screen with sample data
Process
From reservation to reconciled ride
Reservation to reconciled ride ships ready to use. One step needs a named approval before the work moves on: Review ride evidence (Booking Supervisor).
Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.
Prepare fleet
Check vehicle condition and dock location before offering a reservation.
Mira Patel, East Quay to Market SquareBKN-20313 · Booking Coordinator
Prepare fleetBy Booking Coordinator
Hold an interval
Reserve eligible capacity with setup and cleanup included.
Mira Patel, East Quay to Market SquareBKN-20313 · Booking Coordinator
Hold an intervalBy Booking Coordinator
Confirm the booking
Check the required consent and deposit evidence before confirmation.
Mira Patel, East Quay to Market SquareBKN-20313 · Booking Coordinator
Confirm the bookingBy Booking Coordinator
Review ride evidence
Give the submitted ride revision an independent evidence decision.
Mira Patel, East Quay to Market SquareBKN-20313 · Booking Supervisor
Review ride evidenceBy Booking Supervisor
ApprovalBooking Supervisor approves, rejects or returns the submitted ride revision with a reason; the preparer cannot approve their own work.
Complete the ride
Complete accepted service after the expected effects are recorded.
Mira Patel, East Quay to Market SquareBKN-20313 · Booking Coordinator
Complete the rideBy Booking Coordinator
Reconcile effects
Resolve uncertain actions using the booking and its operation evidence.
Mira Patel, East Quay to Market SquareBKN-20313 · Booking Supervisor
Booking Supervisor reviews submitted ride revisions through the authorized decision procedure. Keep the preparer separate from the independent reviewer and preserve the decision reason.
OverviewApprovals×
Bike/Scooter Sharing Platform · Overview
Approvals
Signed in as Booking Supervisor
Waiting for you
4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
RS-59038UNLOCK-2026-4711
Leo Tran, Station East to Harbor WalkRequested by BCBooking Coordinator
Submitted0dActions
RS-89813UNLOCK-2026-4712
Talia Moore, Park Gate to Civic HallRequested by BCBooking Coordinator
Submitted1dActions
RS-58345UNLOCK-2026-4713
Ravi Shah, Campus to Canal StreetRequested by BCBooking Coordinator
Submitted2dActions
RS-25248UNLOCK-2026-4714
Leo Tran, Station East to Harbor WalkRequested by BCBooking Coordinator
Submitted5dActions
Who approves what
Decision
Approver
Review ride evidenceGive the submitted ride revision an independent evidence decision.
Ask Proto to prepare booking work and explain ride evidence within your team's authority.
It can
Booking Coordinator: Show my held bookings and help compare the requested intervals with the selected resources and their reservation lines.
Fleet Technician: List active scooters needing maintenance attention and show their current dock locations and battery observations.
Booking Supervisor: Prepare a review of submitted ride evidence, highlighting the vehicle references and any mismatch between the actual interval and provider events.
Auditor: Trace a booking from its review decisions to operation receipts and verified provider payment events, keeping event types separate.
Stays with a person
The assistant cannot supply a physical device event or decide that an unverified provider payment occurred.
Booking Supervisor makes the independent approval decision.
Staff supply and check the evidence required by their operating policy, and every action remains subject to the person's authority and current record revision.
Prepare access and evidence connections through Implementation before using assisted actions in daily operations.
Start with one team and one process, then add the rest once the basics are running.
Agree operating scope
Choose the first organization, dock area and vehicle types. Record the time zone, stable resource codes and people responsible for booking preparation, maintenance and independent review.
Prepare the fleet
Load active resources with current availability, maintenance condition, battery observations and dock location. Have Fleet Technician inspect the records the booking team will use during the pilot.
Define booking rules
Agree entitlement checks, consent, deposit evidence, hold expiration and cancellation timing. Rehearse overlapping intervals with setup and cleanup included.
Connect the evidence
Arrange the device and payment providers. Check event identity, actual times and the booking references used by the receiving process. Define how staff follow up on missing or repeated events.
Rehearse service and review
Run a confirmed ride through actual start, return evidence, submission and independent decision. Include a returned submission and an attempted stale approval before completing the accepted revision.
Click Get started, then use Proto to configure Bike/Scooter Sharing Platform for your business. Begin with a bounded dock area, the vehicles your team can inspect and a coordinator-supervisor pair that can rehearse a complete ride and an exception.
Which resources can we manage?
Use Bike, E-bike, Scooter and Dock resources. Record their operating organization and stable code, then keep availability, maintenance status and current dock location useful to the staff assigning rides.
How does a hold differ from a confirmed booking?
A Held booking reserves an eligible interval under your expiration rule. Confirmation follows the required consent and deposit checks. Include setup and cleanup time when deciding whether the interval can be reserved.
How do device events reach the ride?
Arrange the connection to your vehicle device provider. Keep the actual release and return event references and times with the ride so Booking Supervisor can check the physical service evidence.
Who reviews a submitted ride?
Booking Supervisor independently approves, rejects or returns the submitted revision and records a reason. The coordinator who prepared the ride cannot provide its independent approval.
What happens when ride evidence needs correction?
The supervisor records Return with a specific reason. Booking Coordinator corrects the evidence and prepares a fresh submission. Preserve the earlier decision and check the current revision before another review.
Does the quoted amount show collected payment?
Read verified provider payment events to establish the payment evidence. Keep the booking quote and recorded ride fare available as context, and distinguish authorization, capture, refund and void events.
How do we handle a cancelled reservation?
Apply your cancellation rule to the current booking and actual timing. Release eligible unexecuted capacity with a traceable operation receipt. Retain completed service and provider payment evidence when investigating later changes.
What if completion is uncertain?
Booking Supervisor compares the operation receipt with the expected local effects. Record completion only when they match; keep the operation in need of review with its discrepancy recorded when they do not. Follow Reconciliation and payment.
What should we prepare before rollout?
Gather vehicle codes, condition and dock locations, team membership, operating policies and device or payment-provider access. Use Implementation to rehearse reservation conflicts, independent review and repeated provider events.
We use essential cookies to run the site and optional cookies for features, analytics, and relevant content.
See Cookie policy
Manage Your Cookie Preferences
We use cookies to enhance your experience, analyze site traffic, and serve relevant content.
By clicking "Accept All," you agree to our use of cookies. You can customize your
preferences at any time.
Your browser's Global Privacy Control signal is honored: advertising cookies are off.
These cookies are required for the website to function properly. They ensure security,
enable basic features like page navigation, and store user session data. You cannot
disable these cookies.
These cookies enable additional features that enhance your experience, such as live chat,
video playback, personalized content recommendations, and remembering user preferences.
These cookies help us understand how visitors interact with our site by collecting
anonymous usage data. This allows us to measure performance, detect issues, and
continuously improve the user experience.
These cookies allow us and advertising partners, including X, to deliver ads tailored to
your interests. They track browsing habits across sites to provide relevant advertising
and measure ad effectiveness.