Plan freight, follow carrier responses and review the bill.
Transport Management runs freight from a planned shipment through contracted carrier selection, tender response, movement evidence and invoice review. Shipments retain the freight mode, addresses, weight, freight class and delivery dates.
Everyone opens Transport Management to the work that is theirs. Pick a role to see what it starts with.
Transportation Planner
Plans freight through rate shopping, lane and rate-contract analysis, and mode/service selection. Access is limited to shipment planning and rate reference data; no delete, export, schema or table-structure rights.
This is the first screen this role sees.
OverviewRate Contracts For Review×
Rate Contracts For Review
Rate contracts 2 · Transportation Planner
Contract number
Carrier
Lane
Service level
Term start
Term end
RC-82456
Ridgefield Intermodal
Denver, CO to Omaha, NE
Expedited air freight
31 Oct
02 Nov
RC-71514
Willow Coast Shipping
Reno, NV to Boise, ID
Expedited air freight
23 Oct
01 Nov
RC-86827
Ridgefield Intermodal
Fresno, CA to Phoenix, AZ
Refrigerated truckload
29 Oct
31 Oct
RC-91453
Stonebridge Trucking Co.
Portland, OR to Bend, OR
White-glove final mile
23 Oct
28 Oct
RC-39816
North Quay Parcel Ltd.
Dallas, TX to Tulsa, OK
White-glove final mile
23 Oct
01 Nov
6 of 6 records
Example screen with sample data
Dispatcher/Ops
Daily dispatch execution for shipment, leg, tender, tracking, exception, proof-of-delivery, stop, and detention records. Scope is limited to operational tables and pages; no table structure, delete, export or bulk-update rights.
This is the first screen this role sees.
OverviewTender Queue×
Tender Queue
Shipments 2 · Dispatcher/Ops
Parcel1
Ridgefield IntermodalNext-day parcel delivery
810
15 Oct
Add
LTL1
Red Basin LogisticsNext-day parcel delivery
170
25 Oct
Add
FTL1
Cedar Lane Freight Co.White-glove final mile
80
26 Oct
Add
Intermodal1
Ridgefield IntermodalOcean port-to-port
870
17 Oct
Add
Air1
Harbor Span Air CargoIntermodal rail standard
480
02 Nov
Add
Example screen with sample data
Logistics Manager
Freight operations, approvals and escalations. This role has no table or view structure access; record-level permissions remain available across operational data.
This is the first screen this role sees.
OverviewRate Contracts For Review×
Rate Contracts For Review
Rate contracts 2 · Logistics Manager
Contract number
Carrier
Lane
Service level
Term start
Term end
RC-82456
Ridgefield Intermodal
Denver, CO to Omaha, NE
Expedited air freight
31 Oct
02 Nov
RC-71514
Willow Coast Shipping
Reno, NV to Boise, ID
Expedited air freight
23 Oct
01 Nov
RC-86827
Ridgefield Intermodal
Fresno, CA to Phoenix, AZ
Refrigerated truckload
29 Oct
31 Oct
RC-91453
Stonebridge Trucking Co.
Portland, OR to Bend, OR
White-glove final mile
23 Oct
28 Oct
RC-39816
North Quay Parcel Ltd.
Dallas, TX to Tulsa, OK
White-glove final mile
23 Oct
01 Nov
6 of 6 records
Example screen with sample data
Receiving / Customer
External consignee checking shipment status and proof of delivery. Read-only access is limited to shipment, stop, tracking, and proof-of-delivery records; no create, edit, delete or schema rights.
This is the first screen this role sees.
OverviewDelivered Shipments×
Delivered Shipments
Shipments 2 · Receiving / Customer
Shipment number
Carrier assigned
Planned delivery date
Actual pickup at
Actual delivery at
Dest address
SHP-73230
Stonebridge Trucking Co.
20 Oct
22 Oct
27 Oct
Reno to Boise store replenishment
SHP-83226
Harbor Span Air Cargo
15 Oct
19 Oct
27 Oct
Fresno to Phoenix chilled produce
SHP-54098
Harbor Span Air Cargo
31 Oct
05 Nov
08 Nov
Tacoma to Spokane lumber order
SHP-47912
Blue Summit Carriers
01 Nov
03 Nov
11 Nov
Oakland to Salt Lake appliance freight
SHP-87574
North Quay Parcel Ltd.
14 Oct
23 Oct
30 Oct
Portland to Bend grocery restock
6 of 6 records
Example screen with sample data
Carrier User
External carrier contact responding to tenders. Read and tender-only update access is limited to shipments, tenders, and EDI messages; no create, delete, export, or schema rights. Row-level per-carrier restrictions are not supported by table-scoped permissions.
This is the first screen this role sees.
OverviewPending Tender Responses×
Pending Tender Responses
Tendering 2 · Carrier User
Tender reference
Shipment
Carrier tendered
Tender round
Tendered at
Rate offered
TND-2026-0418
Reno to Boise store replenishment
Red Basin Logistics
880
30 Oct
340
TND-2026-0421
Portland to Bend grocery restock
Willow Coast Shipping
280
21 Oct
510
TND-2026-0426
Dallas to Tulsa retail display load
Willow Coast Shipping
390
28 Oct
570
TND-2026-0432
Reno to Boise store replenishment
Stonebridge Trucking Co.
60
16 Oct
100
TND-2026-0437
Dallas to Tulsa retail display load
Willow Coast Shipping
720
15 Oct
950
6 of 6 records
Example screen with sample data
Freight Audit Clerk
Audits carrier freight invoices and invoice lines, records audit verdicts and files accessorial disputes. Access is limited to invoice, audit, dispute, carrier, and accessorial records; no delete, export, schema or table-structure rights.
Prepare freight comparisons and operational questions while preserving the configured decision authority.
It can
Transportation Planner: Explain the carrier and applied contract on a planned shipment, and show the freight inputs the rate-shop used.
Dispatcher/Ops: Compare a shipment's tracking events with its pickup and delivery dates, then list unresolved exception and proof evidence.
Freight Audit Clerk: Compare billed and expected amounts in the freight audit results and identify charges marked as unjustified accessorials.
Logistics Manager: Review approaching contract endings and unresolved carrier disputes with the linked source records.
Stays with a person
Proto uses the signed-in person's configured permissions.
Invoice corrections go to the authorized entry account, while Dispatcher/Ops reviews proof and Receiving / Customer reads it.
For a disputed charge, Dispatcher/Ops checks waiting times and shipment requirements; Freight Audit Clerk reviews the audit result and contracted accessorial rate through its own permitted records.
The carrier decides its tender response; configured contract, proof and waiver decisions stay with the responsible people.
For the selected shipment record, explain applied rate contract and cost from the matching agreement and rate band. Flag incomplete freight inputs without changing the shipment.
As Freight Audit Clerk, compare this invoice's linked audit amounts and list Overcharge, Undercharge or Disputed results. Prepare the evidence questions for Dispatcher/Ops.
As Dispatcher/Ops, compare this shipment's detention arrival, departure, free time and justified hours for the audit team's review.
For this delivered shipment, show the proof-of-delivery documents and unresolved exception evidence. Do not mark the proof Verified.
Proto uses the signed-in person's configured permissions.
Integrations
Connects to the tools you use
Set up connections through ERP.AI and Proto workflows, with every change logged.
Transport Management
Warehouse handoff
Carrier tender transport
Tracking source
Delivery documents
Carrier invoices
Accounts payable
Renewal notifications
Data model
Your data, in tables you can change
Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.
Start with one team and one process, then add the rest once the basics are running.
Map the freight records
Compare shipment and carrier records with the original business documents. Agree the import mapping for cargo weights, dates, contract terms and charge amounts. Keep historical movement records separate from the new events used for the pilot.
Agree the first lane
Choose a carrier service and rate sheet with a representative weight band, freight class and accessorial. Confirm term dates, currency and the authorized setup account. Agree the contract review and activation responsibilities before the planner uses the terms.
Rehearse freight execution
Transportation Planner creates a shipment and reviews its rate. Dispatcher/Ops checks the tender, response and movement events. Replay delivery and an older milestone; inspect the proof identity, timestamps and forward lifecycle.
Rehearse charge review
Prepare invoice headers and lines with a verified entry account before setting Auditing. Freight Audit Clerk reviews the results and an unsupported accessorial case. Check that an unresolved audit result or zero amount does not pass the automatic approval conditions.
Test access and connections
Confirm the customer’s read-only permissions and the clerk’s invoice limits. Establish an external carrier access boundary, and verify actual tender delivery, tracking, document access and payable acknowledgment separately from local status fields.
Click Get started, then use Proto to configure Transport Management for your business. Pilot a contracted lane with a representative freight shipment, a carrier response, delivery documents and an invoice containing an accessorial that your team can explain. Confirm the entry accounts and review responsibilities before expanding.
What freight work does this app cover?
It covers shipment planning, carrier agreements and rate shopping, tender responses, movement events, exceptions, detention, delivery evidence and freight invoice audit. The Shipments page provides freight filters, a selected-shipment detail panel and operational scope toggles. Connect the warehouse handoff and accounts-payable destination during setup.
What happens when no contract matches a shipment?
Rate Shop On Shipment Create leaves the shipment unchanged and logs a reason in the EDI message log with message type Other. Transportation Planner reviews the missing lane, band or agreement input before preparing a tender. A carrier name without a supported price is insufficient rating evidence.
Does a rejected tender automatically go to another carrier?
The active response workflow returns the shipment to Planned and conditionally clears the rejecting carrier when it is the current assigned carrier. Transportation Planner prepares and reviews the next offer before tendering it. Dispatcher/Ops retains the rejected attempt and follows the next response.
Can an older tracking event change a delivered shipment back to transit?
Shipment Milestone Update From Tracking Feed advances the lifecycle forward only. It fills missing milestone dates and skips a timestamp that contradicts the opposing milestone, with the reason logged. Rehearse late and contradictory events with your provider's actual payloads.
Is Delivered the same as verified proof of delivery?
Delivered describes the shipment arrival. Delivery proof records can remain Pending until recipient and document evidence is supplied, then Captured while the operational reviewer checks it. Dispatcher/Ops has editing authority; Receiving / Customer reads the delivery evidence.
Who can enter a carrier invoice?
Identify an account with verified invoice and line write access during setup. Freight Audit Clerk can manage audit results and disputes but can only view freight invoice records and freight invoice lines. Enter the lines before moving the invoice into Auditing so the active audit has its inputs.
Is invoice approval a person signing off every bill?
Freight Invoice Approval is an automatic eligibility check. An Audited invoice needs a non-zero amount and audit results all in Match or Waived. Agree the human waiver decisions and access during setup, then reconcile Approved invoices with the connected payable system before tracking payment.
Can external carriers see only their own freight?
Agree the external carrier access arrangement during setup. Test a carrier account against the tender it should receive and another carrier's work before inviting contacts. Logistics Manager should confirm the arrangement and the communication path the carrier will use.
How do we connect tracking, email and accounts payable?
Choose the tracking provider, carrier exchange and accounts-payable destination during setup. Agree the renewal notification schedule and email account. Rehearse tender delivery, incoming movement events and payable acknowledgment with a controlled shipment and invoice.
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