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ERP.AI CRM with Email Campaigns

CRM with Email Campaigns

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Modules

Audiences and CRM contactsBuild relevant audiences from contacts you are permitted to reach. Templates and contentTurn reusable content into an approved campaign message. Campaign planningPlan delivery around a reviewed audience, message and purpose.
Drip journeysFollow up over time with clear stops and next steps. Experiments and engagementLearn from observed engagement without overstating the result. Delivery and preferencesKeep delivery outcomes and subscriber preferences visible.

CRM with Email Campaigns

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Processes

Create an approved campaignCreate an approved campaign. Schedule and reconcile deliverySchedule and reconcile delivery. Honor preferences and manage suppressionHonor preferences and manage suppression.
Review an email experimentReview an email experiment. Run a drip journeyRun a drip journey.

CRM with Email Campaigns

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Industries

Customer marketing teamsTeams communicating with existing customers through purpose-specific product updates and follow-up journeys. Business services marketingMarketing teams coordinating consent-aware nurture campaigns with sales contact context.
Membership organizationsOrganizations managing newsletters, list preferences and planned communications across subscriber groups.

CRM with Email Campaigns

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Reference

Roles and permissionsUnderstand roles and permissions for CRM with Email Campaigns. Reports and analyticsUnderstand reports and analytics for CRM with Email Campaigns. Data modelUnderstand data model for CRM with Email Campaigns.
IntegrationsUnderstand integrations for CRM with Email Campaigns. ImplementationUnderstand implementation for CRM with Email Campaigns. Agent and automationUnderstand agent and automation for CRM with Email Campaigns.

CRM with Email Campaigns

Start now
Pricing Frequently asked questions Get started
Build with Proto
All systems
Modules
Audiences and CRM contactsBuild relevant audiences from contacts you are permitted to reach.Templates and contentTurn reusable content into an approved campaign message.Campaign planningPlan delivery around a reviewed audience, message and purpose.Drip journeysFollow up over time with clear stops and next steps.Experiments and engagementLearn from observed engagement without overstating the result.Delivery and preferencesKeep delivery outcomes and subscriber preferences visible.
Processes
Create an approved campaignCreate an approved campaign.Schedule and reconcile deliverySchedule and reconcile delivery.Honor preferences and manage suppressionHonor preferences and manage suppression.Review an email experimentReview an email experiment.Run a drip journeyRun a drip journey.
Industries
Customer marketing teamsTeams communicating with existing customers through purpose-specific product updates and follow-up journeys.Business services marketingMarketing teams coordinating consent-aware nurture campaigns with sales contact context.Membership organizationsOrganizations managing newsletters, list preferences and planned communications across subscriber groups.
Reference
Roles and permissionsUnderstand roles and permissions for CRM with Email Campaigns.Reports and analyticsUnderstand reports and analytics for CRM with Email Campaigns.Data modelUnderstand data model for CRM with Email Campaigns.IntegrationsUnderstand integrations for CRM with Email Campaigns.ImplementationUnderstand implementation for CRM with Email Campaigns.Agent and automationUnderstand agent and automation for CRM with Email Campaigns.
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CRM with Email Campaigns Processes
Review an email experiment4 of 5
  • Create an approved campaign1 of 5
  • Schedule and reconcile delivery2 of 5
  • Honor preferences and manage suppression3 of 5
  • Review an email experiment4 of 5
  • Run a drip journey5 of 5

Review an email experiment

Review an email experiment.

3 stages · 2 approvals

Roles and responsibilities

Campaign Approver Email Marketing Manager System 1 Approve campaign Campaigns 2 Review experiment ABTests 3 Review campaignoutcomes Sends
  1. Step 1Approve campaign
    Campaign Approval InboxSubmitted
    Campaign NumberNamePrepared ByTarget List
  2. Step 2Review experiment
    Experiment ReviewWinnerPending
    Test NumberNameWinning MetricWinner Variant
    Click Rate
  3. Step 3Review campaign outcomes
    Send ResultsSent
    Send NumberCampaignRecipient Count SentRecipient Count Failed
Red diamonds require approval.Rows show responsibility for each step.

Process steps

Follow the process from start to finish. Select a step to see who acts and what changes.

01Approve campaign02Review experiment03Review campaign outcomes
Approval required

Approve campaign

Email Marketing Manager submits the audience rules, purpose, approved template and schedule. Campaign Approver independently approves that Revision and the AudienceRevision. Changed content, audience or purpose requires fresh review. The scheduled command is rejected if approval no longer matches.

Responsible
Campaign Approver
Records
CampaignsEmailTemplatesLists
Effect
Record an independent decision on the submitted revision
Campaign Approval InboxCampaigns
approval waits for the campaign approver
Approval conditions

Campaign Approver: Approve submitted Campaigns and Journeys independently of preparer

Submitted
  • CMP-91395 LST-14506 in 3 d
  • CMP-43528 LST-73322 6 d
  • CMP-32321 LST-89309 4 d
  • CMP-23285 LST-53411 in 1 d
  • CMP-55995 LST-97555 6 d
CMP-91395
Name
Campaign 816
PreparedBy
FW
TargetList
LST-14506
SenderIdentity
SI-8372
ScheduledAt
20 Sep

Approval waits for the campaign approver.

Campaign planning →
Approval required

Review experiment

Assign recipients to disjoint variant groups using a frozen audience snapshot. Use the declared metric, sample requirement and decision window. Campaign Approver independently accepts a supported winner or records Inconclusive; no automatic winner is invented when evidence is insufficient. A follow-on send targets only the untouched eligible remainder. Supported metrics are OpenRate, ClickRate and ClickToOpenRate with disclosed signal quality. There is no conversion-attribution metric; verified CRM events used to exit a journey do not count as attributed experiment conversions.

Responsible
Campaign Approver
Records
ABTestsABTestVariantsSendRecipients
Effect
Record an independent decision on the submitted revision
Experiment ReviewABTests
WinnerPending
Test NumberNameWinning MetricWinner VariantWinner Declared At
ABT-35470ABTest 355OpenRate
ABT-61020ABTest 608ClickRate
ABT-11580ABTest 713ClickToOpenRate
ABT-24464ABTest 144OpenRate
ABT-27233ABTest 279ClickRate
ABT-51764ABTest 254ClickToOpenRate
Experiments and engagement →

Review campaign outcomes

Compare accepted, delivered, bounced and suppressed recipients as distinct measures. Deduplicate event counts and distinguish proxy-derived engagement. Review acquisition and preference evidence against the configured jurisdiction and purpose policy; no template or report certifies legal compliance. Propose new content and audience versions from observed outcomes.

Responsible
Email Marketing Manager
Records
SendsABTestsJourneyEnrollmentsConsentEvents
Effect
Retain the stated outcome and its source evidence
Send ResultsSends
StatusSentCompletedFailedUnknown
Sent
SND-33930CMP-2263514 recipient count sent
SND-30678CMP-7397822 recipient count sent
Completed
SND-68513CMP-1726221 recipient count sent
SND-28650CMP-2317811 recipient count sent
Failed
SND-14184CMP-8608917 recipient count sent
Unknown
SND-90974CMP-8608821 recipient count sent
Approvals and controls

2 approvals required in this process

  • Approve campaign Campaign Approver signs · review experiment waitsCampaigns, EmailTemplates, Lists
  • Review experiment Campaign Approver signs · review campaign outcomes waitsABTests, ABTestVariants, SendRecipients
  • Record ownershipKeep every reference and attachment in the authorized workspace and the acting person’s permitted scope. A copied link cannot grant access to another customer’s record.
  • Current decisionsReview the latest saved state before changing work. If someone changes protected facts after approval, send the revised record through its required review again.
  • Repeated actionsA retry returns the original result when the same action has already been accepted. Keep an uncertain external outcome visible until its original request is reconciled.
  • CorrectionsRetain the earlier decision and the reason for correcting it. A report or automation should not hide a reversal by deleting the original evidence.

Follow the outcome

The receiving team needs the current owner, the next action and a traceable result. Use the linked operating records when investigating a delay rather than treating a status label as the complete explanation. If a required person is unavailable, route the decision through an authorized replacement who remains independent of its preparer. Resolve missing evidence before closing the handoff. A locally completed action may still require a confirmed response from its configured destination.

Email campaigns. An approved unchanged campaign creates one delivery intent. Reject self-approval or a changed audience using a stale approval.

Email templates. The campaign uses the exact approved content and footer. Reject edits to approved content without a new version and review.

Audience segmentation. The approved segment resolves to the eligible intended audience. Reject arbitrary query execution and foreign-workspace recipients.

Records and postings

StageRecordsEffect
1 Approve campaign CampaignsEmailTemplatesLists Record an independent decision on the submitted revision
2 Review experiment ABTestsABTestVariantsSendRecipients Record an independent decision on the submitted revision
3 Review campaign outcomes SendsABTestsJourneyEnrollmentsConsentEvents Retain the stated outcome and its source evidence
Data model →

Process reports

All reports

Experiment Results

Declared metrics, disjoint variants, decision window and approved or inconclusive results.

Experiment ReviewABTests
WinnerPending
Test NumberNameWinning MetricWinner VariantWinner Declared At
ABT-35470ABTest 355OpenRate
ABT-61020ABTest 608ClickRate
ABT-11580ABTest 713ClickToOpenRate
ABT-24464ABTest 144OpenRate
ABT-27233ABTest 279ClickRate
ABT-51764ABTest 254ClickToOpenRate

Engagement Signals

Unique engagement events with human-candidate, proxy, bot and unknown classifications.

Send ResultsSends
StatusSentCompletedFailedUnknown
Sent
SND-33930CMP-2263514 recipient count sent
SND-30678CMP-7397822 recipient count sent
Completed
SND-68513CMP-1726221 recipient count sent
SND-28650CMP-2317811 recipient count sent
Failed
SND-14184CMP-8608917 recipient count sent
Unknown
SND-90974CMP-8608821 recipient count sent

Campaign Performance

Campaign and send outcomes reconciled to unique accepted, delivered, bounced, suppressed and unknown recipients.

Send ResultsSends
StatusSentCompletedFailedUnknown
Sent
SND-33930CMP-2263514 recipient count sent
SND-30678CMP-7397822 recipient count sent
Completed
SND-68513CMP-1726221 recipient count sent
SND-28650CMP-2317811 recipient count sent
Failed
SND-14184CMP-8608917 recipient count sent
Unknown
SND-90974CMP-8608821 recipient count sent

Journey Progress

Due, completed, paused and exited journey steps with their version and delivery intent.

Drip Journey QueueJourneyEnrollments
StatusPendingActivePaused
Pending
JE-58510JRN-10782
JE-42772JRN-62634
Active
JE-75132JRN-60817
JE-18441JRN-88651
Paused
JE-94855JRN-22307
JE-89653JRN-86257

Contact Policy Audit

Purpose evidence, list/global preferences and blocked delivery outcomes for policy review.

Consent HistoryConsentEvents
Recorded
Consent NumberSubscriberPurposeDecisionOccurred At
CE-39462SBS-40504PRP-855Permitted24 Sep
CE-83154SBS-82021PRP-728Restricted13 Sep
CE-24468SBS-19653PRP-182Withdrawn20 Sep
CE-75489SBS-48465PRP-753Permitted05 Sep
CE-66004SBS-48644PRP-813Restricted24 Sep
CE-92959SBS-85946PRP-573Withdrawn05 Sep

Suppression Decisions

Suppression causes, removal requests, independent decisions and remaining contact restrictions.

Suppression Decision InboxSuppressionReviews
Submitted
  • SR-82243 SPP-59299 in 9 d
  • SR-89711 SPP-65700 8 d
  • SR-56231 SPP-41229 9 d
  • SR-78546 SPP-52222 5 d
  • SR-34177 SPP-29671 4 d
SR-82243
Suppression
SPP-59299
RequestedBy
ZA
Reason
Submitted sr-797
SubmittedAt
26 Sep

Approval waits for the campaign approver.

Run by an agent

Agent support

An agent acts within the current user or service scope. It cannot provide its own independent human approval, restore a withdrawn contact purpose or turn an unknown external response into a confirmed result.

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# Example after configuration $ curl -fsSL https://www.erp.ai/skill.md | paste into your agent › review an email experiment · approve campaign on Campaigns, EmailTemplates, Lists ⏸ approval · waiting for the campaign approver # 2 more stages after approval: review experiment, review campaign outcomes

Other processes

4 more
List Import ResultsValidating
Import NumberTarget ListRows ImportedRows Rejected

Create an approved campaign

Create an approved campaign.

3 stages · 2 approvals

Campaign ScheduleApproved
Campaign NumberNameStart TimeEnd Time

Schedule and reconcile delivery

Schedule and reconcile delivery.

4 stages · 0 approvals

List Import ResultsValidating
Import NumberTarget ListRows ImportedRows Rejected

Honor preferences and manage suppression

Honor preferences and manage suppression.

3 stages · 0 approvals

Campaign ScheduleApproved
Campaign NumberNameStart TimeEnd Time

Run a drip journey

Run a drip journey.

4 stages · 1 approval

ERP•AI workspace

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Previous · process 3 of 5Honor preferences and manage suppressionNext · process 5 of 5Run a drip journey

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Review an email experiment.
Ask: “Review “Approve campaign”.”
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