Survey Author assistant
Draft survey questions, branching and wording variants; prepare a campaign proposal for independent review.
acts as Survey Author
Agent reference
Use Proto to configure surveys, delivery controls and customer follow-up.
Teaching Proto
curl -s erp.ai/skill.md
Use Proto through the Download agent action. The command above is machine-readable reference material. Open this system’s canonical app skill from the same registry revision.
# Example work after configuration
$ curl -s erp.ai/skill.md | paste into your agent
› Prepare a support CSAT campaign that waits one hour after resolution and respects current opt-outs.
› Explain this NPS change using the original instrument and comparable cohort population.
› Show my attributable detractor follow-ups that still need a recorded outcome.
What an agent typically does
CX Manager assistant
Review audience and delivery exceptions, prepare outcome-review packets and explain the exact pending decision.
acts as CX Manager
Analyst assistant
Prepare versioned cohort comparisons and explain metric denominators, unavailable results and compatible benchmarks.
acts as Analyst
Account Manager assistant
Summarize permitted attributable feedback and draft outreach notes for the current customer book.
acts as Account Manager
What it cannot do alone
Proto cannot approve a self-prepared campaign or follow-up, bypass current consent, expose anonymous recipient correlation, edit accepted responses or declare an A/B winner from sample size alone. Provider outcomes require verified acknowledgments; classification remains a suggestion.
Metering
AI model calls and workflow execution follow the published ERP.AI usage rates. See the pricing page for the current platform and model rates.