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ERP.AI Customer Feedback System

Customer Feedback System

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Modules

Survey designBuild CSAT, NPS and CES instruments with a clear scoring basis. Campaigns and deliveryReach eligible customers with approved surveys and controlled reminders. Response captureKeep completed answers valid, private and connected to the survey customers received.
Customer follow-upGive attributable low scores an owner, due date and reviewed outcome. Feedback analyticsRead CSAT, NPS and CES with the population and scoring rules behind each result. Themes and experimentsLearn from customer comments and test survey wording on a stable basis.

Customer Feedback System

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Pricing Frequently asked questions Get started
Build with Proto

Processes

Survey to approved campaignPublish the instrument and approve the exact campaign before launch. Event to accepted responseDeliver an eligible invitation and accept one valid response.
Low score to reviewed follow-upAssign attributable customer outreach and independently review the result. Feedback to comparable insightCombine trustworthy metrics, customer themes and controlled experiments.

Customer Feedback System

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Pricing Frequently asked questions Get started
Build with Proto

Industries

Subscription businessesConnect onboarding effort, relationship health and customer recovery. Customer support teamsUnderstand interaction satisfaction without losing team and customer boundaries.
Commerce and service businessesCollect checkout, service and custom feedback at a useful point in the customer journey.

Customer Feedback System

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Pricing Frequently asked questions Get started
Build with Proto

Reference

Roles and permissionsGive each team the customer insight and decisions it owns. Reports and analyticsRead the metric, sample and population behind customer feedback. Data modelKeep survey instruments, invitations, responses and follow-up evidence aligned.
IntegrationsConnect customer identity, event triggers and delivery with explicit ownership. ImplementationConfigure the survey moments, people and controls your program needs. Agent referenceUse Proto to configure surveys, delivery controls and customer follow-up.

Customer Feedback System

Start now
Pricing Frequently asked questions Get started
Build with Proto
All systems
Modules
Survey designBuild CSAT, NPS and CES instruments with a clear scoring basis.Campaigns and deliveryReach eligible customers with approved surveys and controlled reminders.Response captureKeep completed answers valid, private and connected to the survey customers received.Customer follow-upGive attributable low scores an owner, due date and reviewed outcome.Feedback analyticsRead CSAT, NPS and CES with the population and scoring rules behind each result.Themes and experimentsLearn from customer comments and test survey wording on a stable basis.
Processes
Survey to approved campaignPublish the instrument and approve the exact campaign before launch.Event to accepted responseDeliver an eligible invitation and accept one valid response.Low score to reviewed follow-upAssign attributable customer outreach and independently review the result.Feedback to comparable insightCombine trustworthy metrics, customer themes and controlled experiments.
Industries
Subscription businessesConnect onboarding effort, relationship health and customer recovery.Customer support teamsUnderstand interaction satisfaction without losing team and customer boundaries.Commerce and service businessesCollect checkout, service and custom feedback at a useful point in the customer journey.
Reference
Roles and permissionsGive each team the customer insight and decisions it owns.Reports and analyticsRead the metric, sample and population behind customer feedback.Data modelKeep survey instruments, invitations, responses and follow-up evidence aligned.IntegrationsConnect customer identity, event triggers and delivery with explicit ownership.ImplementationConfigure the survey moments, people and controls your program needs.Agent referenceUse Proto to configure surveys, delivery controls and customer follow-up.
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Start your customer-feedback program with the right survey and delivery controls.

Example workspace
Campaign ReviewSurveyCampaigns
Approve the campaign waits for the cx manager
PendingApproval
  • SC-69524 Campaign 986 930 today
  • SC-35949 Campaign 623 720 6 d
  • SC-22595 Campaign 112 300 in 7 d
  • SC-16927 Campaign 855 520 in 2 d
  • SC-22639 Campaign 740 80 6 d
SC-69524
CampaignName
Campaign 986
StartDate
17 Sep
EndDate
23 Sep
SubmittedBy
SK
Revision
930

Approve the campaign waits for the cx manager.

Campaigns and delivery →
  • 1

    Choose the first listening moment

    Start with one useful question and one customer moment. Decide whether the answer needs attributable follow-up or anonymous aggregate analysis.

    Start now
  • 2

    Configure with Proto

    Click Start now to create your ERP.AI account. Download agent to work with Proto on the instrument, customer connections, current consent and roles.

  • 3

    Review and expand

    Publish a tested instrument and independently approve a small campaign. Confirm delivery, privacy, score denominators and follow-up decisions before expanding the audience.

    $ curl -s erp.ai/skill.md | paste into your agent
    Download agent
RolesRoles and permissions

Give each team the customer insight and decisions it owns.

ReportsReports and analytics

Read the metric, sample and population behind customer feedback.

Data modelData model

Keep survey instruments, invitations, responses and follow-up evidence aligned.

IntegrationsIntegrations

Connect customer identity, event triggers and delivery with explicit ownership.

RolloutImplementation

Configure the survey moments, people and controls your program needs.

APIAgent reference

Use Proto to configure surveys, delivery controls and customer follow-up.

Modules

  • My Survey DraftsDraft
    Template CodeNameVersionPublished At

    Survey design

    Build CSAT, NPS and CES instruments with a clear scoring basis.

  • Active CampaignsScheduled
    Campaign NumberCampaign NameStart DateEnd Date

    Campaigns and delivery

    Reach eligible customers with approved surveys and controlled reminders.

  • Accepted FeedbackAccepted
    Response NumberCampaignInstrumentResponded At

    Response capture

    Keep completed answers valid, private and connected to the survey customers received.

  • My Open Detractor FollowupsOpen
    Followup NumberCustomerDue DateTrigger Reason
    CSATBottom2 Box

    Customer follow-up

    Give attributable low scores an owner, due date and reviewed outcome.

  • Org NPS TrendPublished
    PeriodRespondent CountPromotersPassives

    Feedback analytics

    Read CSAT, NPS and CES with the population and scoring rules behind each result.

  • Theme Hotspots
    Masked TextSentimentPrimary ThemeSecondary Theme
    Neutral

    Themes and experiments

    Learn from customer comments and test survey wording on a stable basis.

ERP•AI workspace

Start now Customer Feedback System

Create your ERP.AI account and get started with Proto.

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Customer Feedback System.
Ask: “Adapt Survey design.”
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