Skip to main content Enter
ERP.AI Customer Feedback System

Customer Feedback System

Start now
Pricing Frequently asked questions Get started
Build with Proto

Modules

Survey designBuild CSAT, NPS and CES instruments with a clear scoring basis. Campaigns and deliveryReach eligible customers with approved surveys and controlled reminders. Response captureKeep completed answers valid, private and connected to the survey customers received.
Customer follow-upGive attributable low scores an owner, due date and reviewed outcome. Feedback analyticsRead CSAT, NPS and CES with the population and scoring rules behind each result. Themes and experimentsLearn from customer comments and test survey wording on a stable basis.

Customer Feedback System

Start now
Pricing Frequently asked questions Get started
Build with Proto

Processes

Survey to approved campaignPublish the instrument and approve the exact campaign before launch. Event to accepted responseDeliver an eligible invitation and accept one valid response.
Low score to reviewed follow-upAssign attributable customer outreach and independently review the result. Feedback to comparable insightCombine trustworthy metrics, customer themes and controlled experiments.

Customer Feedback System

Start now
Pricing Frequently asked questions Get started
Build with Proto

Industries

Subscription businessesConnect onboarding effort, relationship health and customer recovery. Customer support teamsUnderstand interaction satisfaction without losing team and customer boundaries.
Commerce and service businessesCollect checkout, service and custom feedback at a useful point in the customer journey.

Customer Feedback System

Start now
Pricing Frequently asked questions Get started
Build with Proto

Reference

Roles and permissionsGive each team the customer insight and decisions it owns. Reports and analyticsRead the metric, sample and population behind customer feedback. Data modelKeep survey instruments, invitations, responses and follow-up evidence aligned.
IntegrationsConnect customer identity, event triggers and delivery with explicit ownership. ImplementationConfigure the survey moments, people and controls your program needs. Agent referenceUse Proto to configure surveys, delivery controls and customer follow-up.

Customer Feedback System

Start now
Pricing Frequently asked questions Get started
Build with Proto
All systems
Modules
Survey designBuild CSAT, NPS and CES instruments with a clear scoring basis.Campaigns and deliveryReach eligible customers with approved surveys and controlled reminders.Response captureKeep completed answers valid, private and connected to the survey customers received.Customer follow-upGive attributable low scores an owner, due date and reviewed outcome.Feedback analyticsRead CSAT, NPS and CES with the population and scoring rules behind each result.Themes and experimentsLearn from customer comments and test survey wording on a stable basis.
Processes
Survey to approved campaignPublish the instrument and approve the exact campaign before launch.Event to accepted responseDeliver an eligible invitation and accept one valid response.Low score to reviewed follow-upAssign attributable customer outreach and independently review the result.Feedback to comparable insightCombine trustworthy metrics, customer themes and controlled experiments.
Industries
Subscription businessesConnect onboarding effort, relationship health and customer recovery.Customer support teamsUnderstand interaction satisfaction without losing team and customer boundaries.Commerce and service businessesCollect checkout, service and custom feedback at a useful point in the customer journey.
Reference
Roles and permissionsGive each team the customer insight and decisions it owns.Reports and analyticsRead the metric, sample and population behind customer feedback.Data modelKeep survey instruments, invitations, responses and follow-up evidence aligned.IntegrationsConnect customer identity, event triggers and delivery with explicit ownership.ImplementationConfigure the survey moments, people and controls your program needs.Agent referenceUse Proto to configure surveys, delivery controls and customer follow-up.
Sign in
Sign in Start now
Customer Feedback System Start
Pricing1 of 3
  • Pricing1 of 3
  • Frequently asked questions2 of 3
  • Get started3 of 3

Pricing

Review ERP.AI platform and model usage for Customer Feedback System.

Start now Download agent

Everything included

  • My Survey DraftsDraft
    Template CodeNameVersionPublished At

    Survey design

    Build CSAT, NPS and CES instruments with a clear scoring basis.

    Included
  • Active CampaignsScheduled
    Campaign NumberCampaign NameStart DateEnd Date

    Campaigns and delivery

    Reach eligible customers with approved surveys and controlled reminders.

    Included
  • Accepted FeedbackAccepted
    Response NumberCampaignInstrumentResponded At

    Response capture

    Keep completed answers valid, private and connected to the survey customers received.

    Included
  • My Open Detractor FollowupsOpen
    Followup NumberCustomerDue DateTrigger Reason
    CSATBottom2 Box

    Customer follow-up

    Give attributable low scores an owner, due date and reviewed outcome.

    Included
  • Org NPS TrendPublished
    PeriodRespondent CountPromotersPassives

    Feedback analytics

    Read CSAT, NPS and CES with the population and scoring rules behind each result.

    Included
  • Theme Hotspots
    Masked TextSentimentPrimary ThemeSecondary Theme
    Neutral

    Themes and experiments

    Learn from customer comments and test survey wording on a stable basis.

    Included
Roles
  • CX Manager
  • Survey Author
  • Analyst
  • Account Manager
  • Support Manager
  • Executive
Processes
  • Survey to approved campaign
  • Event to accepted response
  • Low score to reviewed follow-up
  • Feedback to comparable insight
Reports
  • Org NPS Trend
  • CSAT by Channel & Agent
  • CES by Flow
  • Detractor & Followup Throughput
  • Themes & Sentiment
  • Cohort Comparison
  • Participation & Response Rate
  • Benchmark Variance

Rate card

machine work, prepaid

Machine work: external API-key requests, imports, workflows, agents and scheduled jobs. Successful external API-key reads and writes use the operation rates below. Starting a managed execution from the interface still starts that metered service.

Credit rate card
Machine workIncluded per $1 of credit
List/filter or get record calls20,000
Search or aggregate calls4,000
CSV or PDF exports100
Record writes4,000
Imported or synced records200,000
File upload in MB2,000
Workflow runs2,000
Code-node compute beyond included in CPU-sec12,000
Agent executions2,000
Scheduled jobs or webhook activations20,000

Read and write rates apply to successful external API-key requests. Ordinary manual work in the ERP.AI interface is $0.

prepaid creditsSmallest pack $5, purchased credits never expire.

Selected monthly operations

Estimated usage$60.00

Each selected quantity divided by its rate per dollar, then added. This is metered usage; buying a credit pack is a separate top-up.

This estimate covers these sliders only. Other operations, retained capacity and model charges are additional. Workflow runs include 5 CPU-sec each; extra code-node compute uses its own rate.

What is free

The base account and ordinary manual work in ERP.AI’s official interface are $0. Viewing, searching, creating, editing, approving, deleting and exporting records in that interface do not consume read or write credits. There is no per-user fee.

Start now to create your ERP.AI account, then configure the system with Proto.

What is metered
  • external API-key requests
  • imports
  • workflows
  • agents
  • scheduled jobs

The smallest credit pack is $5. The other one-time packs are $20 and $100. Purchased credits never expire; there is no recurring subscription or monthly minimum. Estimate usage from your team’s expected imports, integrations and workflow activity.

Each workflow run includes the first 5 CPU-sec. Code-node compute beyond that allowance uses the separate CPU-sec rate. Failed API results do not settle an App Builder operation charge; measured billable usage from a managed execution can still settle after cancellation or an error.

Each billing account includes 100,000 retained business records and 100 MB of managed file retention. Beyond those allowances, records cost $1 per 100,000 record-months and managed files cost $2 per logical GB-month. Retention is settled daily. Archived and Trash records still count. Shared file references count once; independent copies and saved versions count separately.

Ordinary manual work remains available at a zero balance. New metered work pauses until the billing account has enough credits. Model usage and the Proto Agent fee are described below; they are additional to the operation rates in this table. The platform pricing page carries the current full rate card and account rules.

Model usage

ERP-1 Fast costs $0.05 per 1 million cached input tokens, $0.25 per 1 million uncached input tokens and $0.75 per 1 million output tokens. The 8% Proto Agent fee is added to the exact model amount and shown separately on the receipt.

With an OpenRouter key, OpenRouter bills model inference directly. ERP.AI charges 8% of the exact OpenRouter-reported model cost, plus any separately metered ERP.AI resources used by the run. Usage receipts identify the model, credential source, applied rate-card version and itemized charges.

Implementation and rollout

Click Start now, then use Proto to configure your workflows, roles and connections. If you engage an implementation partner for migration or rollout support, agree that scope and fee separately.

Start now Download agent

Pricing questions

All questions
Can we change it after go-live?

Use Proto to configure and later change the application on a branch you review before release. Its machine work and model usage are metered.

ERP•AI workspace

Start now Customer Feedback System

Create your ERP.AI account and get started with Proto.

Start now Download agent
Next · start 2 of 3Frequently asked questions

Customize Customer Feedback System. With Proto, your desktop AI agent.

Ask Proto to help you customize Customer Feedback System.

Customize
Customer Feedback System.
Ask: “Adapt Survey design.”
ProtoYour desktop AI agent
Download nowFree install · ~1 GB · AI usage extra
macOSWindowsLinux

Bring your first idea to Proto.

Keep this page open while you install Proto. Connect your account and model, then paste this into a new chat.

AI usage is paid separately. You can edit the prompt before copying.

ERP.AI

Business apps and the Proto desktop agent.

  • Business Apps
  • Proto
  • Workflows
  • Headless SaaS
  • Enterprise
  • Pricing
  • Contact
  • Terms of Service
  • Privacy Policy
  • Cookie Policy
© 2026 ERP•AI. All rights reserved.
System status

Your Privacy, Your Choice

We use essential cookies to run the site and optional cookies for features, analytics, and relevant content. See Cookie policy

Manage Your Cookie Preferences

We use cookies to enhance your experience, analyze site traffic, and serve relevant content. By clicking "Accept All," you agree to our use of cookies. You can customize your preferences at any time.

Learn more about how we use cookies

These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.

These cookies enable additional features that enhance your experience, such as live chat, video playback, personalized content recommendations, and remembering user preferences.

These cookies help us understand how visitors interact with our site by collecting anonymous usage data. This allows us to measure performance, detect issues, and continuously improve the user experience.

These cookies allow us and advertising partners, including X, to deliver ads tailored to your interests. They track browsing habits across sites to provide relevant advertising and measure ad effectiveness.