Taxi / Ride-hailing Platform runs the operational record of a ride from a booking and pickup request through driver assignment, trip events and completion review. Dispatch teams prepare the ride interval, service zone and rider addresses.
Bookings in one list
| Record number | Subject | Status | Starts at | Ends at | Service zone | |
|---|---|---|---|---|---|---|
| BKN-92988 | Amina Yusuf, station to Elm Street | Approved | 17 Oct | 19 Oct | Downtown core | |
| BKN-94886 | Carlos Vega, airport to North Quay | Approved | 26 Oct | 29 Oct | Airport corridor | |
| BKN-37628 | Mei Chen, Market Square to clinic | Approved | 02 Nov | 07 Nov | North district | |
| BKN-61547 | Darius Cole, hotel to West Pier | Approved | 19 Oct | 27 Oct | West waterfront | |
| BKN-56304 | Priya Shah, Cedar Lane to airport | Approved | 18 Oct | 21 Oct | University district |
Operations Reviewer independently approves the current booking revision before dispatch.
Every feature works on the same records. Pick one to see the screen your team works in.
Plan pickup requests, preserve the ride interval and give the reviewer a clear booking.
Cancelled waits for the dispatcher
| Record number | Subject | Starts at | Ends at | Requested units | Revision | |
|---|---|---|---|---|---|---|
| BKN-35129 | Amina Yusuf, station to Elm Street | 18 Oct | 27 Oct | 280 | 220 | |
| BKN-34880 | Carlos Vega, airport to North Quay | 16 Oct | 23 Oct | 280 | 730 | |
| BKN-69969 | Mei Chen, Market Square to clinic | 13 Oct | 22 Oct | 60 | 610 | |
| BKN-36653 | Darius Cole, hotel to West Pier | 13 Oct | 19 Oct | 390 | 670 | |
| BKN-32387 | Priya Shah, Cedar Lane to airport | 14 Oct | 21 Oct | 600 | 550 |
Connect an accepted match to the correct booking, driver and vehicle.
Bookings
| Record number | Subject | Starts at | Ends at | Status | Revision | |
|---|---|---|---|---|---|---|
| BKN-66325 | Amina Yusuf, station to Elm Street | 18 Oct | 27 Oct | Draft | 940 | |
| BKN-21458 | Carlos Vega, airport to North Quay | 28 Oct | 03 Nov | Review | 620 | |
| BKN-87649 | Mei Chen, Market Square to clinic | 19 Oct | 23 Oct | Approved | 260 | |
| BKN-12028 | Darius Cole, hotel to West Pier | 11 Oct | 16 Oct | Executed | 290 | |
| BKN-48832 | Priya Shah, Cedar Lane to airport | 18 Oct | 20 Oct | Draft | 100 |
Keep pickup progress, trip events and completion evidence connected to the ride.
Trip tracking events
| Event number | Booking | Event type | Occurred at | Source | Location | |
|---|---|---|---|---|---|---|
| TTE-63825 | Amina Yusuf, station to Elm Street | Trip Start | 18 Oct | Driver App | Market Square pickup bay | |
| TTE-28179 | Priya Shah, Cedar Lane to airport | Trip End | 29 Oct | Telematics | Airport Terminal 2 curb | |
| TTE-54874 | Darius Cole, hotel to West Pier | Pickup Arrival | 29 Oct | Dispatcher | West Pier taxi stand | |
| TTE-69860 | Priya Shah, Cedar Lane to airport | Dropoff Arrival | 28 Oct | Partner | North Quay transit stop | |
| TTE-39923 | Noura Haddad, library to South Gate | Delay | 15 Oct | Driver App | Campus East Gate |
Review charge components and follow payment outcomes using the provider evidence.
Approval conditions
| Provider event ID | Parent | Type | Amount USD | Currency | Occurred at | |
|---|---|---|---|---|---|---|
| evt_fare_20261015_01 | Priya Shah, Cedar Lane to airport | Base Fare | 900 | USD | 26 Oct | |
| evt_fare_20261015_02 | Priya Shah, Cedar Lane to airport | Surge Fare | 720 | CAD | 27 Oct | |
| evt_fare_20261015_03 | Elias Park, Birch Road to station | Extra Charge | 760 | GBP | 25 Oct | |
| evt_fare_20261015_04 | Mei Chen, Market Square to clinic | Waiting Time Charge | 870 | EUR | 19 Oct | |
| evt_fare_20261015_05 | Priya Shah, Cedar Lane to airport | Stop Charge | 130 | AUD | 11 Oct |
Keep vehicle defects and due maintenance visible to the people assigning rides.
Vehicles
| Vehicle ID | Vehicle number | Name | Vehicle class | License plate | Active | |
|---|---|---|---|---|---|---|
| VH-2014 | VHC-58303 | Sedan 14, silver | Sedan | 7KTR218 | Active | |
| VH-2022 | VHC-64848 | Sedan 22, blue | SUV | 8LVP493 | Inactive | |
| VH-2003 | VHC-58319 | Accessible van 3 | Van | 6MHD742 | Active | |
| VH-2008 | VHC-38586 | Electric sedan 8 | Minibus | 9NQS115 | Inactive | |
| VH-2011 | VHC-60007 | Hybrid sedan 11 | Wheelchair Accessible | 5RBC603 | Active |
Keep booking decisions, action outcomes and exception follow-up understandable across shifts.
Operation receipts
| Receipt number | Subject | Action | Result state | Occurred at | External reference | |
|---|---|---|---|---|---|---|
| OR-74876 | Airport pickup assignment confirmed | Assign driver | Failed | 04 Nov | RIDE-2026-6101 | |
| OR-67014 | Downtown ride accepted | Confirm pickup | Corrected | 22 Oct | RIDE-2026-6102 | |
| OR-67240 | Trip start recorded | Start trip | Failed | 26 Oct | TRIP-2026-7103 | |
| OR-73953 | Rider arrival notification sent | Record dropoff | Corrected | 01 Nov | TRIP-2026-7104 | |
| OR-94980 | Fare captured for completed trip | Capture fare | Failed | 28 Oct | PAY-2026-8105 |
Booking to verified completion ships ready to use. One step needs a named approval before the work moves on: Review booking (Operations Reviewer).
Prepare the pickup, destination and planned interval for review.
Decide the current journey scope and retain the reason.
Confirm an accepted driver and vehicle against current availability.
Follow pickup progress and record observed trip events.
Connect completion evidence to the booking and ride request.
Verify complete, consistent completion evidence and follow up on missing or conflicting records.
Open any booking to see its booking resources, the roles that work on it, its process stages and its approvals on one page.
Starts at, Ends at, Service zone and Owner.
Each line is linked to this booking.
Dispatcher, Operations Reviewer and Trip Coordinator, each with their own permissions.
Book ride and Hold resources, with the role that acts.
Review booking, with who decides.
Downtown core · Approved
| Line number | Parent | Driver |
|---|---|---|
| BR-43344 | Amina Yusuf, station to Elm Street | Elias Park |
| BR-78922 | Priya Shah, Cedar Lane to airport | Darius Cole |
| BR-75998 | Noura Haddad, library to South Gate | Mei Chen |
Dispatcher prepares the journey. Operations Reviewer independently decides its current revision and records the reason. Configure the boundary using staff accounts before the pilot.
Signed in as Operations Reviewer
| Decision | Approver | |
|---|---|---|
| Review bookingDecide the current journey scope and retain the reason. | Operations Reviewer | |
| Approve Bookings, trip completion evidence | Operations Reviewer | |
| Approve payment evidence | Finance Operator |
Everyone opens Taxi / Ride-hailing Platform to the work that is theirs. Pick a role to see what it starts with.
Prepares ride bookings and confirms accepted driver and vehicle assignments.
This is the first screen this role sees.
Bookings · Dispatcher
Independently reviews booking revisions and reconciles completion and correction evidence.
This is the first screen this role sees.
Trip completion evidence · Operations Reviewer
Records pickup progress, trip events and evidence of completed rides.
This is the first screen this role sees.
Bookings · Trip Coordinator
Reviews fare components and records provider-backed payment outcomes.
This is the first screen this role sees.
Payment evidence · Finance Operator
| Provider event ID | Parent | Type | Amount USD | Currency | Occurred at | |
|---|---|---|---|---|---|---|
| evt_fare_20261015_01 | Priya Shah, Cedar Lane to airport | Base Fare | 900 | USD | 26 Oct | |
| evt_fare_20261015_02 | Priya Shah, Cedar Lane to airport | Surge Fare | 720 | CAD | 27 Oct | |
| evt_fare_20261015_03 | Elias Park, Birch Road to station | Extra Charge | 760 | GBP | 25 Oct | |
| evt_fare_20261015_04 | Mei Chen, Market Square to clinic | Waiting Time Charge | 870 | EUR | 19 Oct | |
| evt_fare_20261015_05 | Priya Shah, Cedar Lane to airport | Stop Charge | 130 | AUD | 11 Oct |
Maintains driver and vehicle records and follows defects, inspections and planned upkeep.
This is the first screen this role sees.
Bookings · Fleet Coordinator
Configures organization, staff membership and access for the agreed operating scope.
Answer dispatch, completion and payment questions from the operating records.
This quarter
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Draft | 25 | ||
| Review | 11 | 44% | |
| Approved | 6 | 55% | |
| Executed | 4 | 67% |
Sample counts per stage
Which service zones have Draft, Review or Approved rides in the upcoming interval, and who owns the work?
Which driver and vehicle are attached to each resource line, and when was the assignment confirmed?
Which requests completed and which were Missed in the period being examined?
Which Delay or Exception observations need investigation, and which source supplied them?
Which completions are still Captured or Disputed, and what notes explain the issue?
Which components belong to the ride, and what currency and payment state apply to each amount?
Which due service plans and unresolved defects affect vehicles the desk may assign?
Which returned decisions, escalations and Failed receipts need a named person to follow up?
See how Taxi / Ride-hailing Platform fits your kind of team.
Coordinate everyday dispatch with clear booking ownership and vehicle condition evidence.
Keep planned transfer intervals and rider changes visible through dispatch and completion.
Coordinate accepted partner assignments and reconcile their trip evidence in one operating record.
Each stage of booking to verified completion names the role that acts and the status it records, so a change is never anonymous.
Each stage, the role that acts and the status it records
Use an assistant to prepare dispatch questions and evidence reviews for your team.
Set up connections through ERP.AI and Proto workflows, with every change logged.
Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.
Browse all 20 tablesStart with one team and one process, then add the rest once the basics are running.
Select the service zone, participating fleet and initial intake channel. Admin confirms organization and staff identity with Dispatcher and Operations Reviewer. Decide which external systems supply driver matches, fare components and payment outcomes.
Fleet Coordinator checks driver activity, license details and vehicle condition. Dispatcher prepares open bookings with their ride requests and resource references. Follow the migration order and preserve the identifiers used by existing evidence.
Set up staff access and the screens each team uses. Operations Reviewer defines the booking review and correction policy. Finance Operator agrees the payment currency convention and the evidence required for each payment state.
Run a booking from Draft through review, accepted match, trip events and completion verification. Include an unavailable vehicle, a no-show and completion evidence attached to the wrong request. Check the actual records after each handoff.
Confirm that staff can find unresolved work and that connections retain the right booking identities. Reconcile imported open rides and test duplicate incoming events before enabling ordinary operations. Expand the scope after the operating owners accept the pilot results.
$0per user
The base account and everyday work in the ERP.AI app are free, for every user.
| Usage | Per $1 |
|---|---|
| Record reads (list, filter, get) | 20,000 |
| Search or aggregate queries | 4,000 |
| Record writes | 4,000 |
| Imported or synced records | 200,000 |
| Workflow runs | 2,000 |
| AI agent runs | 2,000 |
| Scheduled jobs or webhooks | 20,000 |
| File uploads (MB) | 2,000 |
| CSV or PDF exports | 100 |
Click Get started, then use Proto to configure Taxi / Ride-hailing Platform for your business. Begin with a familiar service zone, current driver and vehicle records, and a representative booking. Rehearse its review, accepted match, completion and payment evidence before expanding the operating scope.
Dispatcher uses the booking interval and linked ride request, then confirms the driver and vehicle through the booking resource. The request retains the rider's pickup and dropoff details. Operations Overview brings operating work and exceptions together for the desk's review.
Operations Reviewer independently examines the booking in Review and records the decision, reason and source revision. Configure that authority separately from Dispatcher preparation access and rehearse a changed booking before the pilot begins.
Dispatcher checks an accepted match against current driver and vehicle availability, then confirms the resource and its time. If a suitable match cannot be confirmed, keep the request visible and record an escalation for Operations Reviewer.
Trip Coordinator follows the request through En Route, Arrived and Completed as the journey occurs. Trip events retain observed time and source. Completion evidence connects the booking and request so Operations Reviewer can verify a complete, consistent result. Missing evidence stays Captured; discrepancies become Disputed. Both need an escalation and a Failed receipt for follow-up.
Follow the agreed cancellation policy and record an evidenced no-show as Missed on the request. Release an existing assignment when appropriate and retain the cancellation review and receipt. Examine any performed work before choosing a correction path.
Finance Operator links each supported component to its booking and provider event. Agree the currency convention and fare-provider connection during setup. Retain the fare breakdown when a Base Fare, Waiting Time Charge or Toll needs explanation.
Use Paid when the corresponding provider evidence supports the outcome. Trip completion gives the payment review its journey context. Keep the provider event identifier available for investigation, and follow the provider's confirmation process for adjustments.
Fleet Coordinator maintains vehicle inspections, defects and maintenance plans. Dispatcher checks the selected vehicle's status and relevant condition evidence before confirming it. Agree the return-to-service policy and rehearse a vehicle withdrawn after it was proposed for a ride.
Yes. Prepare organization and staff identities, then load resources before open rides and their linked evidence. Preserve the source identifiers used by reviews and provider events. Reconcile the imported work and rehearse repeated incoming messages before enabling the pilot connections.
Start free, then use Proto to change fields, steps and approvals before your team goes live.