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Build a reviewed help center around the questions your customers ask.
Example workspace
Current
| Title | Summary | Audience | Content Type | Published At |
|---|---|---|---|---|
| Current av-521 | SMM-721 | Public | HowTo | 17 Sep |
| Current av-768 | SMM-808 | InternalOnly | Troubleshooting | 09 Sep |
| Current av-552 | SMM-347 | Public | Reference | 17 Sep |
| Current av-756 | SMM-324 | InternalOnly | Policy | 10 Sep |
| Current av-242 | SMM-122 | Public | FAQ | 07 Sep |
| Current av-306 | SMM-440 | InternalOnly | ReleaseNote | 17 Sep |
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1
Choose the first answers
Start with a small set of useful customer questions and clear content owners. Decide which guidance is public and which is internal.
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2
Configure with Proto
Click Start now for your ERP.AI account. Download agent to work with Proto on templates, reviewer policy, published search and governed media.
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3
Review the whole reading path
Publish a reviewed pilot and check search, direct links, media and feedback. Enable the wider library after ownership, access and maintenance are working together.
$ curl -s erp.ai/skill.md | paste into your agentDownload agent
Separate drafting, specialist review, publication and reader access.
ReportsReports and analyticsRead content coverage, quality and observed use with the right evidence.
Data modelData modelKeep working drafts, exact review rounds and published snapshots distinct.
IntegrationsIntegrationsConnect Helpdesk knowledge, search and media without mixing record ownership.
RolloutImplementationConfigure the reader audience, knowledge owners and publishing process.
APIAgent referenceUse Proto to configure article ownership, review policy and self-service access.
Modules
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Article authoring
Turn a useful answer into a structured draft with the context readers need.
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Review and publishing
Approve the exact article revision and publish a frozen version.
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Search and self-service
Help customers and support agents find the current answer they can access.
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Content gaps and feedback
Turn unanswered searches and reader feedback into accountable content work.
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Knowledge maintenance
Keep review dates and broken-link work visible after publication.
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Helpdesk and insights
Reuse support answers and measure what happened after customers read them.