Broken-Link Health
Open BrokenLinks per Article and per Owner, with StatusCode breakdown (404 / 403 / 5xx / Timeout / DNS) and average detected-to-resolved time. The compliance-and-quality hygiene report.
Knowledge maintenance
Keep review dates and broken-link work visible after publication.
Live
| Article Number | Title | Owner | Last Reviewed At | Review Due Date | Status |
|---|---|---|---|---|---|
| ART-86318 | Draft art-405 | ATH-1444 | 20 Sep | 24 Sep | Draft |
| ART-57896 | InReview art-696 | ATH-9606 | 21 Sep | 24 Sep | InReview |
| ART-49903 | ChangesRequested art-119 | ATH-2180 | 15 Sep | 18 Sep | ChangesRequested |
| ART-23854 | Approved art-872 | ATH-1737 | 12 Sep | 20 Sep | Approved |
| ART-21601 | Published art-318 | ATH-3676 | 09 Sep | 15 Sep | Published |
| ART-25225 | Archived art-963 | ATH-6394 | 29 Sep | 08 Oct | Archived |
Review articles even when nobody rates them
A published answer can become outdated without receiving a negative comment. The review calendar tracks the due date set by the article template or the default review interval for every live article. Missing ratings do not remove an overdue answer from maintenance. A low helpfulness signal is an additional reason to investigate, rather than a condition that must be met before scheduled review occurs.
Owners can plan the work around actual content responsibility. The calendar keeps the last accepted review and next due date visible, so a routine draft save or an ownership change is not mistaken for a completed accuracy check. Review policy stays explicit when a team changes its cadence.
Distinguish a correction from a no-change review
If the answer needs to change, the author prepares a new revision and follows the normal review and publishing process. Customers keep the earlier approved answer while the replacement is drafted unless KB Manager deliberately withdraws it. The new snapshot records what changed and which required reviews accepted it.
If the current published answer remains accurate, Author can propose a review-only confirmation. KB Manager checks that exact unchanged version before recording the completed review and next due date. The action does not create a new article version or silently reset the history. A later draft change cannot borrow that no-change confirmation as an approval to publish.
Investigate broken links with the evidence
The link checker records the published version, target URL and observed failure. A timeout, forbidden response or temporary server error is useful evidence but does not automatically prove a permanent broken link. Bounded checks and an explicit scan identity make repeated jobs safe, while a later successful probe can resolve the same finding.
An author’s replacement link is not live until the corrected article completes review and publication. A known issue may be suppressed by KB Manager with a reason, preserving the observation. The scanner follows controlled public HTTP and HTTPS destinations; it must not use an article link to probe private services or credentials. The maintenance view gives the team a way to separate an actual content correction from a temporary external outage and to keep the current answer readable throughout that work. Reports retain the detected and resolved times instead of counting a draft edit as a repaired customer experience.
Modules
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Article authoring
Turn a useful answer into a structured draft with the context readers need.
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Review and publishing
Approve the exact article revision and publish a frozen version.
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Search and self-service
Help customers and support agents find the current answer they can access.
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Content gaps and feedback
Turn unanswered searches and reader feedback into accountable content work.
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Knowledge maintenance
Keep review dates and broken-link work visible after publication.
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Helpdesk and insights
Reuse support answers and measure what happened after customers read them.
Reports
All reportsRoles and permissions
Owns knowledge coverage, required review policy and publishing decisions.
Drafts and maintains assigned knowledge articles.
Checks assigned submitted articles for technical accuracy.
Checks required assigned content under the configured review policy.
Searches approved knowledge while helping customers.
Finds and rates current public answers.
Related processes
Draft to published answer
Move an exact article revision through the required reviews into publication.
4 stages · 1 approval
Search to useful answer
Deliver the permitted published answer and capture its actual reading context.
4 stages · 0 approvals
Content gap to reviewed update
Turn search gaps, ratings and overdue review into a published improvement.
4 stages · 1 approval