Integrations
Connect Helpdesk knowledge, search and media without mixing record ownership.
- Helpdesk knowledge promotion
- Connectionin and out
- Search and help-center delivery
- Connectionout
- Governed media storage
- ConnectionPublishedMedia · out
- Ticket-event observation
- Connectionin and out
- Link checks and notifications
- Connectionin and out
- Agents
- Your agentWorks within the permissions you assign
Helpdesk knowledge promotion
- Connection. Authenticate external resolution events, deduplicate SourceEventKey and retain SourceSystem/ExternalTicketID. The Helpdesk remains ticket owner. Missing authorized-author mapping becomes a manager assignment exception; promotion never grants a role.
YouStatusDraftChangesRequested
Search and help-center delivery
- Connection. Index only current permitted published versions and frozen tags. Recheck access for results, snippets, direct links and related targets. A withdrawn or restricted article is removed from caches and cannot remain public through an older search index.
CurrentPublic
| Title | Summary | Content Type | Published At | Reading Minutes |
|---|---|---|---|---|
| Current av-790 | SMM-949 | HowTo | 05 Sep | 15 |
| Current av-212 | SMM-438 | Troubleshooting | 10 Sep | 85 |
| Current av-838 | SMM-522 | Reference | 17 Sep | 60 |
| Current av-445 | SMM-960 | Policy | 10 Sep | 80 |
| Current av-887 | SMM-440 | FAQ | 05 Sep | 120 |
| Current av-374 | SMM-824 | ReleaseNote | 12 Sep | 55 |
Governed media storage
- Connection. Bind published media to immutable reviewed content and the parent version. The delivery path enforces current audience policy; it never exposes a raw internal document-store URL. Draft replacements do not alter live bytes.
Ticket-event observation
- Connection. Correlate permitted customer sessions with verified ticket events and a complete connector watermark. Pending or incomplete coverage stays Unknown. Agent/widget use is measured separately and no causal ticket-saving claim follows from an absent event.
OutcomePendingOutcomeNoTicketObservedTicketCreatedAnywayUnknown
| Event ID | Article Version | Observation Start | Observation End | Connector Coverage |
|---|---|---|---|---|
| EI-340 | AV-9325 | 12 Sep | 17 Sep | Complete |
| EI-494 | AV-2626 | 23 Sep | 02 Oct | Incomplete |
| EI-351 | AV-1923 | 19 Sep | 28 Sep | Unknown |
| EI-387 | AV-5711 | 20 Sep | 22 Sep | Complete |
| EI-247 | AV-1958 | 10 Sep | 17 Sep | Incomplete |
| EI-807 | AV-2824 | 15 Sep | 22 Sep | Unknown |
Link checks and notifications
- Connection. Configure bounded public HTTP(S) probes and scoped notification links. Reject private-network targets, unsafe redirects and embedded credentials. A temporary failure remains an observation until a later successful check or reviewed correction resolves it.
How connections are governed
service accounts, audit, pausingKeep connections disabled until tenant mapping, source authentication, current audience enforcement, event idempotency and retention are verified. Helpdesk owns tickets. Search and media deliver only permitted current snapshots. Missing external observation coverage remains Unknown; no provider configuration is itself publication evidence.
The API is one more client of the same interface. Agent reference →
# Example work after configuration
$ curl -s erp.ai/skill.md
› Prepare a troubleshooting draft from this permitted support resolution and identify the required reviewer.
› Show overdue live articles, including those with no helpfulness ratings.
› Explain which self-service windows remain unknown because ticket-event coverage is incomplete.