SCM for Dropshipping · Available now

Keep each drop-ship order and supplier decision in view.

SCM for Dropshipping organizes customer orders, order lines and supplier routing in one operating record. An order has an owner, customer, promised date, net amount and lifecycle status.

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Manual work is free
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OverviewOpen customer orders

Dropshipping SCM · Customer orders

Open customer orders

Customer orders in one list

New customer order

Customer orders in view

Confirmed

Allocated

Part shipped

Confirmed2

Walnut desk lamp for Alina BrooksWillow Room Interiors

24 Oct

Oak wall shelf for Daniel OkoyeAmber Loft Market

04 Nov

Add

Allocated2

Garden planter set for Theo KimWestward Home Studio

19 Oct

Ceramic mug set for Priya ShahWestward Home Studio

30 Oct

Add

Part shipped2

Linen duvet order for Marisol VegaHarbor Hearth Home

30 Oct

Canvas travel tote for Owen LeeWestward Home Studio

19 Oct

Add

Walnut desk lamp for Alina BrooksCustomer orders · CO-55372

Confirmed

Promised date24 Oct

OwnerClaire Dubois

CounterpartyWillow Room Interiors

Review routingCO-55372 · Walnut desk lamp for Alina Brooks

Order Reviewer decides the submitted supplier route and records the reason.

Waiting for Order Reviewer

ApproveReturn

Example screen with sample data

Tables, ready to use: 13
Saved views: 14
Roles with set permissions: 6
Reports and dashboards: 8

Features

Orders, routes and evidence in view

Every feature works on the same records. Pick one to see the screen your team works in.

Customer orders

Keep each customer promise, owner and order status together.

Prepare the order
Track its state
Keep the evidence

Customer orders
Customers
Organizations
Team members
Order lines
Operation receipts

Explore customer orders

OverviewMy customer orders

Dropshipping SCM · Customer orders

My customer orders

Customer orders

New

Record number	Subject	Status	Promised date	Owner
CO-50413	Walnut desk lamp for Alina Brooks	Draft	31 Oct	Lucia Moretti
CO-85740	Garden planter set for Theo Kim	Confirmed	21 Oct	Jade Alvarez
CO-77581	Linen duvet order for Marisol Vega	Allocated	15 Oct	Lucia Moretti
CO-62981	Oak wall shelf for Daniel Okoye	Part shipped	30 Oct	Isaac Mensah
CO-26873	Ceramic mug set for Priya Shah	Shipped	23 Oct	Nia Campbell

6 of 6 records

Walnut desk lamp for Alina BrooksCustomer orders · CO-50413

Draft

Promised date31 Oct

OwnerLucia Moretti

Example screen with sample data

Supplier routing

Review a supplier route against the current order before recording the response.

Prepare
Decide
Follow through

Supplier routing
Customer orders
Order lines
Review decisions
Operation receipts
Organizations

Explore supplier routing

OverviewRouting review inbox

Dropshipping SCM · Supplier routing

Routing review inbox

Approval conditions

New

Parent	Status	Revision	Supplier reference	Routed units
Brass bookends for Amir Hassan	Submitted	560	PO 73182 at Willow Forge	130
Ceramic mug set for Priya Shah	Submitted	110	PO 73190 at Clayfield Studio	890
Ceramic mug set for Priya Shah	Submitted	270	PO 73204 at Lark Textiles	210
Oak wall shelf for Daniel Okoye	Submitted	380	PO 73219 at Timber Lane Works	290
Walnut desk lamp for Alina Brooks	Submitted	260	PO 73233 at Hearth Ceramic	170

6 of 6 records

PO 73182 at Willow ForgeSupplier routing · SR-82471

Submitted

ParentBrass bookends for Amir Hassan

Revision560

Routed units130

Example screen with sample data

Order lines

Compare ordered, allocated and shipped units for each SKU.

Enter demand
Compare progress
Trace events

Order lines
Customer orders
Products
Fulfillment events
Supplier routing

Explore order lines

OverviewOrder line progress

Dropshipping SCM · Order lines

Order line progress

Order lines

New

Parent	Line number	SKU	Ordered units	Allocated units	Shipped units
Garden planter set for Theo Kim	540	LAMP-ARC-WAL	310	540	230
Brass bookends for Amir Hassan	760	PLANT-RIB-SAGE-2	810	520	400
Brass bookends for Amir Hassan	230	DUV-LIN-SAND-Q	230	30	100
Brass bookends for Amir Hassan	100	SHELF-OAK-36	410	70	870
Linen duvet order for Marisol Vega	260	MUG-SPECKLE-4	410	10	550

6 of 6 records

LAMP-ARC-WALOrder lines · OL-95597

ParentGarden planter set for Theo Kim

Line number540

Ordered units310

Allocated units540

Shipped units230

Example screen with sample data

Payment evidence

Inspect provider events, amounts and verification for each order.

Collect the event
Check verification
Read the sequence

Payment evidence
Customer orders
Operation receipts

Explore payment evidence

OverviewUnverified payment evidence

Dropshipping SCM · Payment evidence

Unverified payment evidence

Payment evidence

New

Parent	Provider event ID	Type	Amount USD	Occurred at
Canvas travel tote for Owen Lee	evt_pay_882104	Authorization	700	26 Oct
Oak wall shelf for Daniel Okoye	evt_pay_882116	Capture	350	18 Oct
Canvas travel tote for Owen Lee	evt_pay_882131	Refund	810	25 Oct
Canvas travel tote for Owen Lee	evt_ref_882147	Void	80	31 Oct
Walnut desk lamp for Alina Brooks	evt_cap_882153	Authorization	790	21 Oct

6 of 6 records

evt_pay_882104Payment evidence · PE-16529

Authorization

ParentCanvas travel tote for Owen Lee

Amount USD700

Verified✓

Occurred at26 Oct

Example screen with sample data

Fulfillment

Trace allocation, shipment, delivery and return evidence by product.

Record movement
Compare quantities
Resolve exceptions

Fulfillment events
Products
Customer orders
Order lines
Supplier routing

Explore fulfillment

OverviewShipment events

Dropshipping SCM · Fulfillment

Shipment events

Fulfillment events

New

Parent	Product	Event type	Quantity	Occurred at	External event ID
Canvas travel tote for Owen Lee	Ribbed garden planter, sage set of 2	Shipped	250	02 Nov	ship_evt_42810
Garden planter set for Theo Kim	Arc walnut desk lamp, natural	Delivered	490	22 Oct	ship_evt_42829
Garden planter set for Theo Kim	Woven floor cushion, ochre 24 inch	Returned	130	17 Oct	ship_evt_42844
Walnut desk lamp for Alina Brooks	Woven floor cushion, ochre 24 inch	Shipped	670	26 Oct	ship_evt_42858
Garden planter set for Theo Kim	Brushed brass bookends, pair	Delivered	790	15 Oct	ship_evt_42873

6 of 6 records

ship_evt_42810Fulfillment events · FE-89308

Shipped

ParentCanvas travel tote for Owen Lee

ProductRibbed garden planter, sage set of 2

Quantity250

Occurred at02 Nov

Example screen with sample data

Operations review

Trace decisions, receipts and supporting evidence for order exceptions.

Review the decision
Inspect the result
Keep supporting files

Review decisions
Operation receipts
Record attachments
Customer orders
Supplier routing
Team members

Explore operations review

OverviewFailed operation receipts

Dropshipping SCM · Operations review

Failed operation receipts

Operation receipts

New

Parent	Operation key	Action	Result state	Failure reason	Occurred at
Ceramic mug set for Priya Shah	ROUTE-2026-2181	Route order to supplier	Failed	Supplier declined requested variant	25 Oct
Linen duvet order for Marisol Vega	CONFIRM-2026-2182	Confirm supplier acceptance	Needs review	Acknowledgement missed cutoff	28 Oct
Ceramic mug set for Priya Shah	CAPTURE-2026-2183	Capture customer payment	Failed	Payment capture was declined	18 Oct
Oak wall shelf for Daniel Okoye	SHIP-2026-2184	Record shipment event	Needs review	Tracking update is overdue	02 Nov
Brass bookends for Amir Hassan	REVIEW-2026-2185	Review delayed dispatch	Failed	Shipping address failed validation	30 Oct

6 of 6 records

ROUTE-2026-2181Operation receipts · OR-15768

Failed

ParentCeramic mug set for Priya Shah

ActionRoute order to supplier

Failure reasonSupplier declined requested variant

Occurred at25 Oct

Example screen with sample data

Process

From customer promise to supplier response

Order to supplier routing ships ready to use. One step needs a named approval before the work moves on: Review routing (Order Reviewer).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

Record order

Capture the customer, owner and promised date on the order.

Walnut desk lamp for Alina BrooksCO-55372 · Order Coordinator
Record orderBy Order Coordinator
Confirm order

Check lines and customer context before marking the order Confirmed.

Walnut desk lamp for Alina BrooksCO-55372 · Order Coordinator
Confirm orderBy Order Coordinator
Prepare routing

Link the supplier route to the current order.

Walnut desk lamp for Alina BrooksCO-55372 · Supplier Coordinator
Prepare routingBy Supplier Coordinator
Review routing

Order Reviewer records a decision and reason against the order revision.

Walnut desk lamp for Alina BrooksCO-55372 · Order Reviewer
Review routingBy Order Reviewer
ApprovalOrder Reviewer decides the submitted supplier route and records the reason.
Record supplier response

Keep the supplier reference and acknowledgement with the reviewed route.

Walnut desk lamp for Alina BrooksCO-55372 · Supplier Coordinator
Record supplier responseBy Supplier Coordinator
Trace fulfillment

Use dated product events to follow shipment, delivery and returns.

Walnut desk lamp for Alina BrooksCO-55372
Trace fulfillment

Start with Order to routing decision

Inside a record

Keep original references connected

Open any customer order to see its fulfillment events, the roles that work on it, its process stages and its approvals on one page.

1
Record details
Promised date, Owner and Counterparty.
2
Fulfillment events
Each line is linked to this customer order.
3
Who works on it
Admin, Order Coordinator and Order Reviewer, each with their own permissions.
4
Process stages
Record order and Confirm order, with the role that acts.
5
Approvals
Review routing, with who decides.

Open customer ordersWalnut desk lamp for Alina Brooks

Dropshipping SCM · Customer orders

Walnut desk lamp for Alina Brooks

Willow Room Interiors · Confirmed

Log activity

Record details

Promised date24 Oct

OwnerClaire Dubois

CounterpartyWillow Room Interiors

Fulfillment events

Walnut desk lamp for Alina Brooks

Parent	Product	Event type
Canvas travel tote for Owen Lee	Ribbed garden planter, sage set of 2	Shipped
Garden planter set for Theo Kim	Arc walnut desk lamp, natural	Delivered
Garden planter set for Theo Kim	Woven floor cushion, ochre 24 inch	Returned

Fulfillment events: 6
Total quantity: 3,060

Who works on it

AdminManage Organizations, team members, Users, Products
Order CoordinatorManage customer orders, order lines
Order ReviewerManage review decisions

Process stages

Record orderOrder Coordinator
Confirm orderOrder Coordinator

Approvals

Review routingOrder Reviewer
Approved

Example screen with sample data

Approvals

A named reviewer for supplier decisions

OverviewApprovals

Dropshipping SCM · Overview

Approvals

Signed in as Order Reviewer

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine

0 selectedApproveReturn

SR-82471PO 73182 at Willow Forge
Brass bookends for Amir HassanRequested by Admin
Submitted1dActions
SR-65549PO 73190 at Clayfield Studio
Ceramic mug set for Priya ShahRequested by Admin
Submitted1dActions
SR-60398PO 73204 at Lark Textiles
Ceramic mug set for Priya ShahRequested by Admin
Submitted3dActions
SR-64328PO 73219 at Timber Lane Works
Oak wall shelf for Daniel OkoyeRequested by Admin
Submitted3dActions

Who approves what

	Decision	Approver
	Review routingOrder Reviewer records a decision and reason against the order revision.	Order Reviewer
	Approve supplier routing	Order Reviewer

2 approval rules · set per role in Proto

Example screen with sample data

Who can approve what

Roles

A workspace for each role

Everyone opens Dropshipping SCM to the work that is theirs. Pick a role to see what it starts with.

Admin

Maintains organization setup, team access and operating records.

Manage Organizations, team members, Users, Products
View customer orders, supplier routing, operation receipts

Order Reviewer

Records independent decisions on the current order revision.

This is the first screen this role sees.

OverviewRouting review inbox

Routing review inbox

Supplier routing · Order Reviewer

Parent	Status	Revision	Supplier reference	Routed units
Brass bookends for Amir Hassan	Submitted	560	PO 73182 at Willow Forge	130
Ceramic mug set for Priya Shah	Submitted	110	PO 73190 at Clayfield Studio	890
Ceramic mug set for Priya Shah	Submitted	270	PO 73204 at Lark Textiles	210
Oak wall shelf for Daniel Okoye	Submitted	380	PO 73219 at Timber Lane Works	290
Walnut desk lamp for Alina Brooks	Submitted	260	PO 73233 at Hearth Ceramic	170

6 of 6 records

Example screen with sample data

Payment Analyst

Checks provider evidence and resolves payment exceptions.

This is the first screen this role sees.

OverviewUnverified payment evidence

Unverified payment evidence

Payment evidence · Payment Analyst

Parent	Provider event ID	Type	Amount USD	Occurred at
Canvas travel tote for Owen Lee	evt_pay_882104	Authorization	700	26 Oct
Oak wall shelf for Daniel Okoye	evt_pay_882116	Capture	350	18 Oct
Canvas travel tote for Owen Lee	evt_pay_882131	Refund	810	25 Oct
Canvas travel tote for Owen Lee	evt_ref_882147	Void	80	31 Oct
Walnut desk lamp for Alina Brooks	evt_cap_882153	Authorization	790	21 Oct

6 of 6 records

Example screen with sample data

Roles and permissions

Reports

See open units and exceptions

Read open units, routing outcomes and evidence exceptions from their source records.

Overview

Dropshipping SCM · Overview

Dropshipping SCM dashboard

This quarter

Supplier routing in view

Total routed units

1,850

Submitted

Customer orders by status

How far records got this quarter

Stage	Reached	Step
Draft	46
Confirmed	30	65%
Allocated	20	67%
Part shipped	14	70%

Number of customer orders by status

Sample counts per stage

600

20Draft

20Confirmed

20Allocated

20Part shipped

60Shipped

Example screen with sample data

All reports and dashboards

Who it's for

Fit the way your selling team operates

See how Dropshipping SCM fits your kind of team.

Marketplace sellers

Keep marketplace order references and supplier responses tied to customer promises.

Direct-to-consumer brands

Connect customer commitments with outsourced fulfillment evidence.

Multi-organization operators

Keep orders, routes and staff attached to the correct operating organization.

Controls

Trace each decision and action

Each stage of order to supplier routing names the role that acts and the status it records, so a change is never anonymous.

OverviewOrder to supplier routing

Dropshipping SCM · Process

Order to supplier routing

Each stage, the role that acts and the status it records

Process stages

Approval steps

Roles involved

Tables touched

Confirm order

Order Coordinator

StatusDraft → Confirmed

RecordsCustomer orders, Customers

Submit routing

Supplier Coordinator

StatusDraft → Submitted

RecordsSupplier routing

Review routingApproval

Order Reviewer

StatusSubmitted → Approved

RecordsSupplier routing, Review decisions

Order to supplier routing

Start
Confirm orderDraft → Confirmed
Customer orders
Step
Submit routingDraft → Submitted
Supplier routing
Approval
Review routingSubmitted → Approved
Supplier routing
Step
Record supplier responseApproved → Completed
Supplier routing
Step
Record allocationConfirmed → Allocated
Fulfillment events

Example screen with sample data

See each stage in detail

AI agent

Prepare daily work with Proto

Prepare order, routing and evidence work with an assistant while staff retain decisions.

It can

Order Coordinator: Show confirmed orders approaching their promised date with their open line quantities.
Supplier Coordinator: Prepare the submitted routing queue with order revision, routed units and supplier reference.
Order Reviewer: Gather the current order, route and attachment context for a decision.
Payment Analyst: List unverified provider events and related failed operation receipts.

Stays with a person

A person makes the routing decision and records the reason.
The assistant can prepare context, but a supplier acknowledgement is not shipment evidence.
Provider verification and changes to customer promises also need the team's authorized review. Review the order process.

Set up an agent

agent · dropshipping scm

Show my open customer orders due today, with ordered and shipped units by SKU. For each order, include the supplier route status and the latest fulfillment event.

A person makes the routing decision and records the reason.

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

Dropshipping SCM
Sales channels
Supplier systems
Payment provider
Fulfillment source

Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 13 tables

13tables

Customer orders6
Supplier routing6
Order lines5
Payment evidence3
Fulfillment5
Operations review6

Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

Set the operating scope
Choose an organization, order owner, customer group and product range for the pilot.
Load reference data
Prepare organization and customer codes, team identities and product SKUs.
Run the order cycle
Enter a customer order and lines, confirm it, submit a supplier route and record an independent review decision.
Add outside evidence
Record supplier response, provider payment events and dated fulfillment events with their original references.
Rehearse exceptions
Check a rejected route, partial shipment, duplicate external event and failed operation receipt before adding more channels.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

No per-user or per-seat fees
Viewing, editing, approving and exporting records in the app is free
Pay only for machine work: API calls, imports, workflows and AI agents
Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
Usage	Per $1
Record reads (list, filter, get)	20,000
Search or aggregate queries	4,000
Record writes	4,000
Imported or synced records	200,000
Workflow runs	2,000
AI agent runs	2,000
Scheduled jobs or webhooks	20,000
File uploads (MB)	2,000
CSV or PDF exports	100

FAQ

Questions, answered

Scope, rollout and pricing for Dropshipping SCM.

All questions

How do I get started?

Click Get started, then use Proto to configure SCM for Dropshipping for your business. Pilot one organization, a small product range and a confirmed order through routing review and partial shipment.

What does the supplier route record?

It links an order to a route status, supplier reference, routed units, routing date and acknowledgement ID. A separate review decision keeps the reviewer and reason.

Who approves a route?

Order Reviewer decides a submitted route against the current order revision. Supplier Coordinator prepares the route and follows the supplier response.

Does acknowledgement mean an order shipped?

A supplier acknowledgement records the supplier response. Shipped and Delivered events carry separate product, quantity and date evidence.

How do we follow a split shipment?

Read ordered, allocated and shipped units on each line alongside dated fulfillment events. The order can remain part shipped while units are open.

Can we see payment provider events?

Yes. Payment evidence keeps the provider event ID and reference, event type, amount, date and verification state on the order.

How are failed actions investigated?

Operation receipts hold the action key, expected revision, result state and failure reason. Check the external reference before repeating an action.

Can we attach supporting files?

Order attachments can carry a title, evidence type, upload date and Internal or Shared visibility.

What should we migrate first?

Load organizations, staff, customers and products before customer orders. Bring related routes and dated evidence across with their original external references.

Set up Dropshipping SCM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

Find your application

Keep each drop-ship order and supplier decision in view.

Open customer orders

Orders, routes and evidence in view

Customer orders

My customer orders

Supplier routing

Routing review inbox

Order lines

Order line progress

Payment evidence

Unverified payment evidence

Fulfillment

Shipment events

Operations review

Failed operation receipts

From customer promise to supplier response

Record order

Confirm order

Prepare routing

Review routing

Record supplier response

Trace fulfillment

Keep original references connected

Walnut desk lamp for Alina Brooks

Walnut desk lamp for Alina Brooks

Who works on it

Process stages

Approvals

A named reviewer for supplier decisions

Approvals

Waiting for you

Who approves what

A workspace for each role

Admin

Order Coordinator

Open customer orders

Order Reviewer

Routing review inbox

Supplier Coordinator

Routing progress

Payment Analyst

Unverified payment evidence

Fulfillment Coordinator

Open customer orders

See open units and exceptions

Dropshipping SCM dashboard

Customer orders by status

Number of customer orders by status

Fit the way your selling team operates

Marketplace sellers

Direct-to-consumer brands

Multi-organization operators

Trace each decision and action

Order to supplier routing

Prepare daily work with Proto

It can

Stays with a person

Connects to the tools you use

Your data, in tables you can change

Roll out one team at a time

Set the operating scope

Load reference data

Run the order cycle

Add outside evidence

Rehearse exceptions

Machine work rate card Included per $1 of credit

Questions, answered

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Set up Dropshipping SCM your way.

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