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E-commerce Fulfillment SCM
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SCM for E-commerce Fulfillment · Available now

Follow each order from confirmation to delivery.

SCM for E-commerce Fulfillment holds customer orders with an operating organization, customer, owner, promised date, value and line quantities. Order operations confirm a draft after checking its revision and external order identifier.

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  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewOrders to confirm
E-commerce Fulfillment SCM · Customer orders

Orders to confirm

confirmed waits for the order coordinator

New customer order
Customer orders in view
6
Draft
6
Record numberSubjectCounterpartyOrganizationOwnerPromised date
CO-51480Rain shell and trail bottle for Nora PatelNarrow Path WellnessWestgate PackhouseSana Patel02 Nov
CO-38242Kitchen canisters for Eli VargasRoamline Travel ShopCanyon Parcel WorksTessa Clarke31 Oct
CO-70848Yoga mat for Mina DasElm Garden SupplyGreenline Commerce OpsFatima Saleh31 Oct
CO-76216Desk organizer for Jules CarterDesk & Drawer StudioCedar Bay FulfillmentTessa Clarke27 Oct
CO-77703Bath towel set for Sofia LinDesk & Drawer StudioCedar Bay FulfillmentSana Patel28 Oct
6 of 6 records
Rain shell and trail bottle for Nora PatelCustomer orders · CO-51480
Draft
CounterpartyNarrow Path Wellness
OrganizationWestgate Packhouse
OwnerSana Patel
Promised date02 Nov
Revision190
Review labelCO-51480 · Rain shell and trail bottle for Nora Patel

Label Reviewer checks the submitted revision and records the decision and reason.

Waiting for Label Reviewer
ApproveReturn
Example screen with sample data
Tables, ready to use
13
Saved views
14
Roles with set permissions
6
Reports and dashboards
8
Features

Order work in context

Every feature works on the same records. Pick one to see the screen your team works in.

Orders and customers

Keep each customer order tied to its customer, operating organization, owner and promised date.

  • Check the customer
  • Keep the responsible owner visible
  • Treat confirmation as a controlled change
  • Customer orders
  • Customers
  • Organizations
  • Team members
Explore orders and customers
OverviewPart-shipped orders
E-commerce Fulfillment SCM · Orders and customers

Part-shipped orders

Customer orders

New
Record numberSubjectPromised dateCounterpartyStatusOwner
CO-24752Rain shell and trail bottle for Nora Patel31 OctHearthlight MercantilePart shippedLuca Romano
CO-53188Kitchen canisters for Eli Vargas22 OctElm Garden SupplyPart shippedAdrian Flores
CO-62742Yoga mat for Mina Das24 OctTidewell Bath GoodsPart shippedLuca Romano
CO-99028Desk organizer for Jules Carter01 NovNarrow Path WellnessPart shippedMorgan Ellis
CO-67999Bath towel set for Sofia Lin13 OctCopper Lane LivingPart shippedMorgan Ellis
6 of 6 records
Rain shell and trail bottle for Nora PatelCustomer orders · CO-24752
Part shipped
Promised date31 Oct
CounterpartyHearthlight Mercantile
OwnerLuca Romano
Example screen with sample data
Process

From confirmed order to delivery

Order to delivery ships ready to use. One step needs a named approval before the work moves on: Review label (Label Reviewer).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Draft order

    Capture the customer, owner, promise and line quantities.

    Rain shell and trail bottle for Nora PatelCO-51480 · Order Coordinator
    Draft orderBy Order Coordinator

  2. Confirm order

    Check order identity and revision before fulfillment begins.

    Rain shell and trail bottle for Nora PatelCO-51480 · Order Coordinator
    Confirm orderBy Order Coordinator

  3. Allocate order

    Record allocated units and the physical event.

    Rain shell and trail bottle for Nora PatelCO-51480 · Fulfillment Operator
    Allocate orderBy Fulfillment Operator

  4. Review label

    An independent reviewer decides on the packed-label revision.

    Rain shell and trail bottle for Nora PatelCO-51480 · Label Reviewer
    Review labelBy Label Reviewer
    ApprovalLabel Reviewer checks the submitted revision and records the decision and reason.

  5. Ship order

    Record shipped units and the shipment event.

    Rain shell and trail bottle for Nora PatelCO-51480 · Fulfillment Operator
    Ship orderBy Fulfillment Operator

  6. Verify completion

    Reconcile uncertain operations from receipts and external references.

    Rain shell and trail bottle for Nora PatelCO-51480 · Operations Reviewer
    Verify completionBy Operations Reviewer

Start with Order confirmation

Inside a record

Channel and provider evidence

Open any customer order to see its carrier labels, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Counterparty, Organization, Owner and Promised date.

  2. 2
    Carrier labels

    Each line is linked to this customer order.

  3. 3
    Who works on it

    Admin, Order Coordinator and Fulfillment Operator, each with their own permissions.

  4. 4
    Process stages

    Every status change, in order.

  5. 5
    Approvals

    Review label, with who decides.

Orders to confirmRain shell and trail bottle for Nora Patel
E-commerce Fulfillment SCM · Customer orders

Rain shell and trail bottle for Nora Patel

Narrow Path Wellness · Draft

Log activity
1
Record details
CounterpartyNarrow Path Wellness
OrganizationWestgate Packhouse
OwnerSana Patel
Promised date02 Nov
2
Carrier labels

Rain shell and trail bottle for Nora Patel

ParentOrganizationStatus
Bath towel set for Sofia LinNorth Dock FulfillmentSubmitted
Kitchen canisters for Eli VargasRiver Loop LogisticsSubmitted
Garden gloves for Isaac ChenRiver Loop LogisticsSubmitted
Carrier labels
6
Total revision
3,530
3

Who works on it

  • AdminManage Organizations, team members, Users, Customers, Products
  • Order CoordinatorManage customer orders, order lines, Customers
  • Fulfillment OperatorManage fulfillment events, order lines
5

Approvals

  • Review labelLabel Reviewer
    Approved
Example screen with sample data
Approvals

Decisions tied to a revision

OverviewApprovals
E-commerce Fulfillment SCM · Overview

Approvals

Signed in as Label Reviewer

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • CL-64395Parcel Ridge Logistics
    Bath towel set for Sofia LinRequested by Admin
    Submitted0dActions
  • CL-13313Northline Parcel
    Kitchen canisters for Eli VargasRequested by Admin
    Submitted3dActions
  • CL-81574Cedar Post Express
    Garden gloves for Isaac ChenRequested by Admin
    Submitted2dActions
  • CL-56087Blue Route Delivery
    Rain shell and trail bottle for Nora PatelRequested by Admin
    Submitted4dActions

Who approves what

DecisionApprover
Review labelAn independent reviewer decides on the packed-label revision.Label Reviewer
1 approval rule · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens E-commerce Fulfillment SCM to the work that is theirs. Pick a role to see what it starts with.

Admin

Maintains operating organizations, users and access assignments.

  • Manage Organizations, team members, Users, Customers, Products
  • View customer orders, order lines, fulfillment events, carrier labels, operation receipts, review decisions, payment evidence, record attachments

Roles and permissions

Reports

Answers from order history

Read order value, open units, label review and operation exceptions from the source records.

Overview
E-commerce Fulfillment SCM · Overview

E-commerce Fulfillment SCM dashboard

This quarter

Carrier labels in view
6
Total package weight LB
3,650
Submitted
6

Customer orders by status

How far records got this quarter

StageReachedStep
Draft43
Confirmed2660%
Allocated1558%
Part shipped960%

Revision by status

Sample totals per stage

9.0k0
6.0kDraft
8.0kConfirmed
9.0kAllocated
5.0kPart shipped
3.0kShipped
Example screen with sample data
  1. 01Order value by status

    Sum order amount by status and organization.

  2. 02Unshipped units by SKU

    Compare ordered and shipped units for each line SKU.

  3. 03Promised orders still open

    List promised dates and owners for confirmed, allocated and part-shipped orders.

  4. 04Fulfillment event history

    Compare allocated, picked, shipped, delivered and returned quantities by product and order.

  5. 05Carrier label review

    Summarize label status and revision by carrier and organization.

  6. 06Operation exception queue

    Group failed and needs-review receipts by action and failure reason.

  7. 07Payment evidence verification

    Group provider authorization, capture, refund and void amounts by verification state.

  8. 08Review decision history

    Compare approve, reject and return decisions with reason and source revision.

All reports and dashboards

Who it's for

Fulfillment for your operating model

See how E-commerce Fulfillment SCM fits your kind of team.

Direct-to-consumer retail

Keep channel order identity, parcel work and customer evidence together.

Marketplace operations

Reconcile marketplace order IDs and delayed fulfillment events without duplicate effects.

Multi-entity fulfillment

Keep orders, customers and labels attached to the responsible operating organization.

Controls

Trace each external effect

Each stage of order to delivery names the role that acts and the status it records, so a change is never anonymous.

OverviewOrder to delivery
E-commerce Fulfillment SCM · Process

Order to delivery

Each stage, the role that acts and the status it records

Process stages
10
Approval steps
1
Roles involved
5
Tables touched
4
Confirm order
Order Coordinator
StatusDraft → Confirmed
Allocate order
Fulfillment Operator
StatusConfirmed → Allocated
Prepare label
Fulfillment Operator
StatusDraft → Submitted
RecordsCarrier labels
Order to delivery
  1. Start
    Confirm orderDraft → Confirmed
    Order Coordinator
  2. Step
    Allocate orderConfirmed → Allocated
    Fulfillment Operator
  3. Step
    Prepare labelDraft → Submitted
    Carrier labels
  4. Approval
    Review labelSubmitted → Approved
    Label Reviewer
  5. Step
    Ship orderAllocated → part shipped
    Fulfillment Operator
Example screen with sample data

See each stage in detail

AI agent

Prepare the next decision with Proto

Use Proto to prepare order and fulfillment questions for the people who make the decisions.

It can

  • Order Coordinator: Show draft orders with customer, promised date and revision so the coordinator can check confirmation.
  • Fulfillment Operator: Compare ordered, allocated and shipped units for an active order and identify the next physical event to inspect.
  • Label Reviewer: Gather the submitted label revision, order and previous decisions for a review.
  • Operations Reviewer: Gather failed and needs-review receipts with their external references for reconciliation.

Stays with a person

  • People own confirmation, physical event entry, independent label review and refund decisions.
  • An assistant can prepare the record context but must respect access and wait for the authorized person's decision.
  • It should not assume a provider action succeeded because a local request was sent.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • E-commerce Fulfillment SCM
  • Selling channels
  • Warehouse operations
  • Carriers
  • Payment providers
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 13 tables
13tables
  • Orders and customers4
  • Order lines and products4
  • Fulfillment events5
  • Carrier labels4
  • Review and operations5
  • Payment and attachments5
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Establish identity

    Load operating organizations, users, team members, customers and products. Check customer and SKU references with the people who own them.

  2. Prepare order intake

    Import a small group of draft orders and lines with stable channel and external order identifiers. Reconcile promised dates, values and quantities.

  3. Walk the fulfillment path

    Record allocation, pick, shipment and delivery events against the same order. Include a partial shipment and a repeated external event.

  4. Rehearse decisions

    Submit a label revision for independent review. Test rejection, correction and approval, then inspect the decision reason and source revision.

  5. Connect evidence

    Bring in payment provider events and supporting attachments. Reconcile a returned order and an uncertain operation receipt before broadening use.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for E-commerce Fulfillment SCM.

All questions
How do I get started?

Click Get started, then use Proto to configure SCM for E-commerce Fulfillment for your business. Start with one organization, a small product catalog and a few real order cases, including a partial shipment.

What identifies an imported order?

The order retains its channel and external order ID. Check that ID and the current revision before confirming a draft.

How do we see what remains to ship?

Compare ordered and shipped units on each order line. A partly shipped order highlights shipment work that remains open.

Does a label mean the parcel shipped?

The label carries its own review state. A Shipped fulfillment event and line quantity record the shipment.

Who reviews a carrier label?

A Label Reviewer examines the submitted revision and records an approve, reject or return decision with a reason.

How are repeated events handled?

Use the event's external ID or operation key to find its first recorded effect before changing the order again.

Where do returns appear?

A Returned fulfillment event records the product, quantity and occurrence date against the order. Payment evidence holds a related provider refund event.

What happens when a provider response is uncertain?

An Operations Reviewer inspects the operation receipt and external reference, checks the connected provider and records the observed outcome.

Can supporting files be shared?

Order attachments carry Internal or Shared visibility. Choose the intended audience when uploading the file.

Set up E-commerce Fulfillment SCM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

A personal agent for your business

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