Frequently asked questions

Click Start now, then use Proto to configure Inventory Management for your business. Set up your workflows, import your data and invite your team.

Transfers retain departure, arrival, remaining transit and any evidenced return or loss. Returns link to the original movement and remaining authorized scope, with physical arrival and inventory disposition kept separate. Financial refunds remain external; selecting a return status does not move money.

It focuses on inventory across warehouses, stores and stockrooms: shallow bins, receipt, putaway, issue, return, transfer, counting and replenishment advice. MRP, manufacturing orders, carrier shopping and formal quality management are outside this scope. Purchasing and financial processes remain external unless separately implemented.

The model retains the applicable lot and serial through stock work, along with location, owner and custody. Each active serial has one positive position and one base unit. Later receipts and returns preserve established expiry; a move to a new bin does not reset it.

Product-specific conversions retain how many stocking units belong to the transaction unit. The conversion is frozen with the source. Quantity and unit cost convert together so a case, pack or other unit does not multiply the stock value twice.

An independently activated policy can permit an eligible automatic correction only when every condition passes, including current scope, appropriate identity, known applicable value and all absolute tolerances. Required reasons and exceptional stock need an independent Inventory Manager. Unknown owned cost cannot be cleared merely by approving the difference.

The count controls all affected movement and value paths in its scope and checks both position versions and the complete identity population. Stale or expired evidence requires controlled recovery and fresh observations where work has resumed. An approved correction cannot simply reuse the original variance after it has already been posted.

Replenishment produces advice and follow-up for the external purchasing process. Accounting handoff uses independently approved incremental changes with exact source identities. Closing snapshots reconcile the balance; they do not post the entire inventory value again on top of accepted adjustments.

Yes, through a planned and reconciled migration. Load current positions, remaining layers, active claims and partial documents once, preserving source identities and cutoff. Historical statuses remain nonposting evidence. A different eligible Inventory Manager approves activation after the full opening totals and unresolved work are checked.

On-hand describes physical positions, while eligibility also considers claims, holds, expiry, ownership and control state. Picked or in-transit goods may remain owned without being available for a new issue. Permitted viewers can see the relevant quantities without protected cost detail.

Standard, weighted average and FIFO are retained, with source layers and effective allocations. One installation valuation currency applies. Foreign receipt costs need reviewed external conversion evidence. Historical transactions retain their original basis; changing a current product setting does not rewrite earlier costs.

There is no per-user fee. The base account and ordinary manual work in the official interface are free. Machine work, retention beyond included allowances and model usage follow the platform rate card; implementation is priced separately. The pricing page explains credit packs, rates and behavior at a zero balance.