Frequently asked questions

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Orders use the same eligible stock and active reservations for the owning entity, product and location. A pick carries its existing commitment forward; it does not reserve the quantity again. Held, picked or otherwise committed goods remain distinguishable from stock available for another order, including when an external update is delayed.

The scope includes actual store handover, customer pickup and carrier shipment. The selected path retains its recipient, quantity and verified handover or dispatch evidence. Partial fulfillment leaves the remaining commitment visible. A label or booking cannot establish that goods left, and a later delivery confirmation cannot issue the same stock again.

Actual eligible collections remain unapplied until they can settle the appropriate customer balance. Payment intent and authorization remain different from captured or confirmed money. Processor collections, fees and bank payouts reconcile through their clearing balance, so a net payout does not become a second sale. Unknown external outcomes stay open for reconciliation.

Each legal entity retains its own stock ownership, ledger and authority. Document, collection and settlement currencies remain explicit, with reviewed conversion and reconciliation. Shared records do not automatically combine company balances. Group consolidation, eliminations and a universal tax treatment are outside the baseline and need a separately agreed scope.

Teams can prepare orders or use an agreed connection to import external order details. Each source keeps its identity, revision and accepted commercial evidence. Repeated messages must return to the same order rather than create more demand. An external order status does not replace the system’s required internal approval.

An independent Sales Manager approves each accepted sales-order revision. An independent Finance Manager approves every invoice or credit revision and all refunds or other required financial exceptions. A preparer or material editor cannot supply the required independent decision, even through another account. Stock, production and purchasing retain their own required reviews.

Verified members earn promotional units from eligible completed purchases under approved effective rules. Redemption reserves units before accepting a discount and consumes the same claim once. Returns and expiry retain the original lot history; duplicate messages cannot create new earning. These programs do not provide purchased stored value, gift cards or unsupported liability accounting.

POS source integration, register-shift reconciliation, promotional loyalty, store and online orders, product records and pricing, shared stock, purchasing, assembly and kitting, payments and refunds, and each entity’s local finance. It connects the customer commitment with the goods supplied and the resulting balances, including partial fulfillment and the work needed to resolve a return.

The scope is retail back-office coordination. A physical checkout, offline terminal, cash drawer, storefront or provider connector is not established by this website. Agree the required connections and verify their supported actions during implementation. Store orders and actual collections can retain their reviewed evidence without implying a particular hardware or checkout product.

A return follows the original eligible goods through authorization, actual custody and disposition. A credit and refund retain their separate financial decisions. Restocking cannot happen solely because a credit was issued. A replacement or exchange uses an explicitly authorized new order and the appropriate settlement difference, preserving the original shipment and payment history.

The production scope covers real assembly, kitting and repacking with bills of material, routings and work orders. Actual material and operation results support independently accepted finished output and its reviewed cost. A stocked kit is produced and valued through that flow; displaying a bundle of separately shipped components does not create another copy of finished stock.

Ordinary manual work has no per-user fee. Machine requests, retained data beyond the included allowances, workflows, agents and model usage follow the platform rate card. Implementation is separate. See pricing for the complete operation rates, credit packs, retention and model-fee treatment.