Inventory & fulfillment
Know what is available and get the right goods to each customer.
Keep the stock identity intact
Each position belongs to a legal entity, product, warehouse, location and custody state. Lot and serial identities follow the goods where required. Sharing a warehouse does not combine two companies’ ownership or financial balances.
Product units retain the reviewed conversion between transaction packs and base stock quantity. A later change to a pack cannot alter the quantity already purchased, issued to a job or shipped to a customer.
Lots preserve supplier or production origin and applicable expiry. A serial identifies an individual unit throughout receipt, production, shipment and return. Its current status follows actual events; editing the label cannot create another unit.
- Retain the source of each remaining stock layer.
- Keep available, held, picked, transit and unissued staging distinct.
- Match each location to its warehouse and entity.
- Preserve actual arrival and production history after goods move.
Reserve the right goods for the work
A reservation belongs to one customer-order line, work-order material requirement or transfer. It claims identified stock within both the available quantity and the remaining demand.
A soft reservation becoming hard replaces its previous claim. Picking carries the existing claim with the goods rather than deducting the same quantity again. Physically picked or transit stock cannot become available to another order because a timer expired.
A stock hold blocks use while keeping the affected commitments visible. Releasing held goods needs the required independent decision for their exact quantity and identity, even after they move to another location.
| Stock position | What another order can use |
|---|---|
| Eligible available goods | Quantity remaining after active claims |
| Held goods | Nothing until the required release |
| Picked goods | Remain committed to their existing order |
| Transit or unissued staging | Remain with their current movement or job |
Move quantity and value together
Putaway, picking and same-entity transfers keep equal quantity and carrying value across their movement legs. A layer’s origin explains provenance; it is not another balance to add beside the remaining descendant stock.
Transfer dispatch moves goods into owned transit. Destination receipt accepts only the actual remaining transferred quantity and value. Shortage, damage or return needs its own evidence and review instead of treating missing goods as received.
Actual material issue removes inventory into exclusive work-order WIP, tracked by its issue source. Staged but unissued goods remain inventory. Unused WIP returns create a new layer at original issue cost; they cannot debit a depleted origin. Finished output requires accepted completion.
Count what is physically there
Warehouse Manager defines a controlled count population and obtains its lock after conflicting work is resolved. Blind observations retain the full location, product, lot and serial identity, including newly discovered positions. Away transit is reconciled separately from the floor count.
A required independent recount preserves the original observation. It can confirm a real difference; its purpose is reliable evidence, not forcing the variance to disappear. Zero expected stock leaves percentage variance unavailable and requires review.
Independent Warehouse Manager approval applies to every adjustment. Found, identity-changing, held, reserved or above-value differences also need independent Finance Manager approval and known reviewed cost. Posting rechecks the locked population and current versions before changing stock and its balanced journal together.
Fulfill the customer's accepted order
Fulfillment Operator picks against the approved order and exact hard claims. Partial picks leave the shortage visible. Required lot, serial and condition eligibility are checked again before actual dispatch, rather than relying only on the earlier plan.
Independent Warehouse Manager release verifies the ready fulfillment after picking and quantity checks. A material change invalidates the unexecuted release. A pickup notice, prepared document or carrier message cannot prove handover.
Actual store or pickup handover, or verified carrier dispatch, consumes the fulfilled quantity, claim and stock value and recognizes cost of sales once. The later invoice creates the receivable and revenue without issuing the same stock again.
Follow delivery and returns to resolution
Delivery confirmation separates accepted, refused, failed and damaged quantities. Acceptance remains history after returns. Accepted, returned, lost or finally resolved units cannot re-enter the old shipment’s delivery eligibility; new fulfillment needs authorization. Carrier acknowledgment is not customer receipt.
Returned goods trace the original fulfillment or receipt and remaining eligible quantity. Fulfillment Operator records actual custody; Warehouse Manager authorizes the physical return and disposition, with additional independent Finance Manager decisions for required value or loss effects.
Customer restock preserves the original issued-cost basis. Supplier returns use current remaining receipt-descendant carrying value, separately from commercial credit. A financial credit never creates stock, and physical return does not authorize a refund. Resolve remaining customer, supplier and cost obligations before closing the work.
Modules
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Stores & POS
Connect POS source activity, customer orders and the cash behind every store close.
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Products & loyalty
Connect approved product prices with traceable customer reward balances.
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Inventory & fulfillment
Know what is available and get the right goods to each customer.
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Purchasing
Keep merchandise and materials arriving against the right supplier commitments.
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Production & kitting
Prepare stocked kits and repacked goods with traceable materials and costs.
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Payments & refunds
Follow customer collections, processor payouts and refunds through to reconciled balances.
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Finance
Connect retail activity, supplier obligations and production costs to each company's books.
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Reporting
See sales, stock and financial results with their supporting detail.
Reports
All reportsOrder Fulfillment
Track original customer promises, actual supplied quantities and the remaining commitment without counting repeated delivery attempts twice.
Stock Availability and Valuation
Review owned stock, active reservations and carrying value by location, keeping holds, picked goods and transit distinct.
Returns and Credits
Follow authorized returns, actual custody, credits and confirmed refunds against the original eligible customer purchase.
Roles and permissions
Records actual independent receiving, stock handling, fulfillment and returns.
Controls stock eligibility, readiness, physical returns and count decisions.
Related processes
Order to cash
Carry the accepted order through shipment, invoice approval and cash application.
5 stages · 2 approvals
Procure to pay
Purchase needed supply, accept the goods received and settle the right supplier balance.
7 stages · 3 approvals
Return and refund
Connect returned goods, customer credit and the actual refund without losing the original purchase.
9 stages · 4 approvals