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ERP.AI Retail & E-commerce ERP

Retail & E-commerce ERP

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Modules

Sales & channelsBring store and online orders into one clear view of customer commitments. Products & pricingKeep sellable products, variants and prices consistent across the business. Inventory & fulfillmentKnow what is available and get the right goods to each customer. PurchasingKeep merchandise and materials arriving against the right supplier commitments.
Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs. Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances. FinanceConnect retail activity, supplier obligations and production costs to each company's books. ReportingSee sales, stock and financial results with their supporting detail.

Retail & E-commerce ERP

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Processes

Order to cashCarry the accepted order through shipment, invoice approval and cash application. Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice. Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.
Assemble to stockTurn released recipes and actual assembly work into accepted finished stock. Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase. Count and adjustCount a controlled stock population and review the exact quantity and value before correction.

Retail & E-commerce ERP

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Industries

Specialty retailKeep customer orders, store stock and online sales connected. Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.
Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale. Consumer electronicsFollow product identity, customer handover and financial results across channels.

Retail & E-commerce ERP

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Reference

Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities. Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business. Data modelExplore the records connecting retail orders, stock and financial results.
IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership. ImplementationPlan a rollout around orders, stock and the money behind each sale. AI assistants and APIHelp teams prepare work and understand retail exceptions.

Retail & E-commerce ERP

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Pricing Frequently asked questions Get started
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All systems
Modules
Sales & channelsBring store and online orders into one clear view of customer commitments.Products & pricingKeep sellable products, variants and prices consistent across the business.Inventory & fulfillmentKnow what is available and get the right goods to each customer.PurchasingKeep merchandise and materials arriving against the right supplier commitments.Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs.Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances.FinanceConnect retail activity, supplier obligations and production costs to each company's books.ReportingSee sales, stock and financial results with their supporting detail.
Processes
Order to cashCarry the accepted order through shipment, invoice approval and cash application.Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice.Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.Assemble to stockTurn released recipes and actual assembly work into accepted finished stock.Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase.Count and adjustCount a controlled stock population and review the exact quantity and value before correction.
Industries
Specialty retailKeep customer orders, store stock and online sales connected.Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale.Consumer electronicsFollow product identity, customer handover and financial results across channels.
Reference
Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities.Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business.Data modelExplore the records connecting retail orders, stock and financial results.IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership.ImplementationPlan a rollout around orders, stock and the money behind each sale.AI assistants and APIHelp teams prepare work and understand retail exceptions.
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Retail & E-commerce ERP Industries
Apparel & accessories3 of 4
  • Specialty retail1 of 4
  • Home & lifestyle2 of 4
  • Apparel & accessories3 of 4
  • Consumer electronics4 of 4

Apparel & accessories

Keep variant stock, channel orders and returns clear throughout the sale.

Typical roles
  • Sales Associate
  • Sales Manager
  • Fulfillment Operator
  • Warehouse Manager
  • Accountant
  • Finance Manager
Also built for
  • Specialty retail
  • Home & lifestyle
  • Apparel & accessories
  • Consumer electronics

What changes for this team

configured at rollout

Apparel and accessories teams need reliable product identity across changing ranges, variants and sales sources. Retail & E-commerce ERP connects store and online orders with the SKU and quantity actually supplied. Customer service can follow the accepted purchase, the handover and any later return while finance retains the related collections and credits.

Make each selling variant clear

Map the relevant size, color or other product option to its canonical SKU and reviewed units. Keep barcodes and external identifiers connected to that identity. A changed online description cannot silently move the order's commitment to another variant or create a separate stock balance.

Use one view of committed stock

Follow eligible goods and existing claims across stores and stock locations. A move into picking carries the same order reservation forward. Held, picked or uncertain fulfillment quantities remain identified, so a repeated channel update cannot make those goods available to another customer.

Preserve the accepted commercial basis

Keep products, quantities, discounts and tax treatment with the reviewed order revision. Partial fulfillment and invoicing use their bounded share of the accepted net amount. Later promotions or price-list changes cannot rewrite what was already supplied or apply the original discount a second time.

Resolve returns without losing the sale's history

Follow the actual returned variant, quantity and condition to the required stock decision. A credit does not prove that goods were received, and returned custody does not authorize a refund by itself. An exchange keeps the original return and a separately approved replacement order visible.

Reconcile each collection and payout

Retain the original customer payment or captured processor collection alongside its application, fees and settlement. Paid credits preserve earlier cash history and create a separately available balance. Teams can investigate a delayed payout or refund without inventing another collection to make the records agree.

Order-to-cash for this team

  1. 01

    Quote

  2. 02

    Sales order

    Approval required

  3. 03

    Pick and ship

  4. 04

    Invoice

    Approval required

  5. 05

    Cash applied

    Make each selling variant clear · Use one view of committed stock · Preserve the accepted commercial basis · Resolve returns without losing the sale's history · Reconcile each collection and payout

Same records, same gates. The configuration changes how the process runs for this team.

Workspace previews

Sales Orders Awaiting ApprovalSalesOrders
approval waits for the sales manager
Approval conditions

Sales Manager: Approve every SalesOrders revision independently of preparers/material editors

Submitted
  • SO-33251 ACC-110
  • SO-30649 ACC-130
  • SO-51821 ACC-150
  • SO-45956 ACC-120
  • SO-40361 ACC-110
SO-33251
Account
ACC-110
Channel
CHN-3885
FulfillmentMode
StoreHandover
NetTotal
330
CreditReview
CR-20786

Approval waits for the sales manager.

Sales & channels →
Unapplied Customer CashCashReceipts
unapplied amount > 0 or not Clear
Receipt NumberAccountContextSource KindCurrency
CR-62990ACC-140PC-57346BankCRR-8613
CR-42549ACC-110PC-85903CashCRR-3168
CR-44952ACC-140PC-17879ProcessorCRR-8355
CR-15972ACC-140PC-99542BankCRR-5379
CR-40905ACC-110PC-57358CashCRR-2253
CR-47357ACC-120PC-52788ProcessorCRR-7050
Payments & refunds →
Warehouse AvailabilityInventoryPositions
StatusActiveBlocked
Available
IP-10019PRD-4447490 on hand
IP-87194PRD-4849420 on hand
Held
IP-68131PRD-3750230 on hand
Picked
IP-38974PRD-6102880 on hand
Transit
IP-63472PRD-3847770 on hand
Production. Production is staged but not yet financially issued inventory
IP-11978PRD-2547810 on hand
Inventory & fulfillment →

Typical roles

Roles and permissions
Sales Associate

Prepares scoped customer offers, store and online orders and customer service requests.

Permissions
  • Manage assigned Accounts prospect information, actual ContactPersons, PurchaseContexts, ChannelOrders, ChannelOrderLines, Quotes and draft SalesOrders
  • Record actual purchase acceptance and recipient evidence
  • Prepare return/entitlement requests and separately priced replacement orders
Channel Order ReviewChannelOrders
StatusReceivedPendingReviewConflictCancellationRequested
Received
CO-40474CHN-5498
CO-36069CHN-7884
PendingReview
CO-39280CHN-1294
CO-96352CHN-2331
Conflict
CO-69673CHN-2141
CancellationRequested
CO-59237CHN-5540
Sales Manager

Independently accepts commercial commitments and commercial master changes.

Permissions
  • Approve every SalesOrders revision independently of preparers/material editors
  • Approve QuoteException and commercial MasterChanges for customer/channel/price rules within reviewed finite authority
  • Verify purchase-context conflicts and commercial replacement scope
Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-33251 ACC-110
  • SO-30649 ACC-130
  • SO-51821 ACC-150
  • SO-45956 ACC-120
  • SO-40361 ACC-110
SO-33251
Account
ACC-110
Channel
CHN-3885
FulfillmentMode
StoreHandover
NetTotal
330
CreditReview
CR-20786

Approval waits for the sales manager.

Fulfillment Operator

Records actual independent receiving, stock handling, fulfillment and returns.

Permissions
  • Prepare GoodsReceipts/GoodsReceiptLines and confirm actual ReceiptAcceptances independently of buyer/commercial approver after required condition/cost review
  • Execute guarded approved transfers, picks, handover and stock moves
  • Record actual DeliveryConfirmations, blind counts and authorized return custody
My Pick TasksPickTasks
YouStatusAssignedInProgressPartiallyPickedException
Assigned
PT-11615SOL-1429560 picked quantity
PT-38885SOL-9684760 picked quantity
InProgress
PT-78733SOL-608170 picked quantity
PT-82769SOL-963680 picked quantity
PartiallyPicked
PT-45495SOL-6764410 picked quantity
Exception
PT-20814SOL-1138500 picked quantity
Warehouse Manager

Controls stock eligibility, readiness, physical returns and count decisions.

Permissions
  • Manage warehouses/locations, StockTransfers and InventoryCounts
  • Independently approve StockRelease, TransferApproval, FulfillmentRelease, CountAdjustment, ReturnAuthorization and ReturnDisposition within reviewed scope, excluding preparer/material editors/physical counter or subject where relevant
  • Review independent receipt, return and fulfillment evidence
Fulfillment ReadinessFulfillments
StatusPlannedPickingReadyException
Planned
FLF-20018SO-99382
FLF-38354SO-19328
Picking
FLF-73117SO-19628
FLF-29316SO-53813
Ready
FLF-10973SO-13949
Exception
FLF-20879SO-99730
Accountant

Prepares and executes guarded entity finance and payment reconciliation work.

Permissions
  • Manage draft invoices/bills, matches, CashReceipts, CashApplications, PaymentRuns, Payments, CreditApplications, Refunds, FinanceCorrections and journal/revaluation/close work
  • Record and post actual verified capture/bank/cash and routine eligible application under independently approved policy
  • Record actual PaymentEvents, ProcessorAdjustments and observed ProcessorSettlements, using the preapproved suspense path for unknown actual debits
Processor ReconciliationProcessorSettlements
StatusObservedMatchingPendingApprovalUncertainDisputed
Observed
PS-73867PA-110
PS-18682PA-140
Matching
PS-36733PA-110
PendingApproval
PS-90219PA-110
Uncertain
PS-91180PA-130
Disputed
PS-95968PA-130
Finance Manager

Independently controls monetary authority, valuation, payments and close.

Permissions
  • Approve every invoice and credit revision independently of preparers/material editors
  • Approve credit exceptions, above-limit purchase commitments, bill exceptions, payment releases, every refund, FinanceCorrections, ProcessorSettlement and ProcessorClassification
  • Approve protected tax/currency/bank/processor/cost/rate/authority master changes and context-credit transfers
Purchase Approval QueuePurchaseOrders
Submitted
  • PO-40235 VND-046 280 13 d
  • PO-85817 VND-217 740 8 d
  • PO-35140 VND-179 760 3 d
  • PO-21177 VND-197 780 4 d
  • PO-80452 VND-124 420 2 d
PO-40235
Supplier
VND-046
OrderDate
04 Sep
CurrentTotal
590
ApprovalBasis
280
Status
Submitted

Approval waits for the purchasing manager.

Modules

  • Product Mapping ReviewDraft
    Mapping NumberChannelExternal SKUExternal Variant Key

    Products & pricing

    Keep sellable products, variants and prices consistent across the business.

  • Channel Order ReviewReceived
    Channel Order NumberChannelExternal Order KeyContext

    Reporting

    See sales, stock and financial results with their supporting detail.

  • Sales Orders Awaiting ApprovalSubmitted
    Order NumberAccountChannelFulfillment Mode
    Pickup

    Sales & channels

    Bring store and online orders into one clear view of customer commitments.

  • Invoices Awaiting ApprovalPendingApproval
    Invoice NumberDocument TypeAccountContext
    Credit Note

    Finance

    Connect retail activity, supplier obligations and production costs to each company's books.

  • Processor ReconciliationObserved
    Settlement NumberPayment AccountCurrencySettlement Amount

    Payments & refunds

    Follow customer collections, processor payouts and refunds through to reconciled balances.

  • Inventory & fulfillment
    Warehouse CodeNameTimezoneStatus

    Inventory & fulfillment

    Know what is available and get the right goods to each customer.

  • Purchase Approval QueueSubmitted
    Purchase Order NumberSupplierOrder DateCurrent Total

    Purchasing

    Keep merchandise and materials arriving against the right supplier commitments.

  • Production SchedulePendingApproval
    Work Order NumberOutput ProductWarehousePlanned Quantity

    Production & kitting

    Prepare stocked kits and repacked goods with traceable materials and costs.

Relevant reports

Reports and insights

Payment Reconciliation

Actual capture/cash receipt, customer unapplied/reserved/held balances, signed open processor asset/payable sources, fees/debits/recoveries, actual payouts/merchant bank debits, cash deposits and uncertainty by entity/account/currency. Intent/authorization contributes zero received money. Show gross positive and negative remaining clearing separately and their net; reconcile to clearing/suspense/bank controls with prior FX. Payout does not add customer collection or revenue a second time.

Processor ReconciliationProcessorSettlements
StatusObservedMatchingPendingApprovalUncertainDisputed
Observed
PS-73867PA-110
PS-18682PA-140
Matching
PS-36733PA-110
PendingApproval
PS-90219PA-110
Uncertain
PS-91180PA-130
Disputed
PS-95968PA-130

Returns and Credits

Authorized versus actual physical return/disposition, original issue value, independently approved credit, reserved/actual refund and separately approved replacement by original purchase context. Physical and financial populations remain separate; a commercial credit is not proof of returned stock or cash. Refused/returned/accepted delivery overlap uses exact unit/scope union rather than adding duplicate quantities.

Returns Awaiting DispositionReturnDispositions
StatusPreparedPendingApprovalApproved
Prepared
RD-76507RL-59108600 base quantity
RD-83070RL-77286140 base quantity
PendingApproval
RD-10658RL-66204260 base quantity
RD-15764RL-6588520 base quantity
Approved
RD-30709RL-38829560 base quantity
RD-81205RL-37096220 base quantity

Sales by Channel and Store

Posted invoice net revenue and independently approved credit reductions by entity/channel/store/product at a stated posting cutoff, joined to accepted PurchaseContexts without inventing customer identity. Show booked orders, fulfilled-unbilled and recognized revenue as distinct populations. Margin uses matched title-issue/return cost for the same scope; zero revenue or unknown cost gives unavailable percentage. Document currencies stay separate unless a disclosed retained functional conversion is used.

Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-33251 ACC-110
  • SO-30649 ACC-130
  • SO-51821 ACC-150
  • SO-45956 ACC-120
  • SO-40361 ACC-110
SO-33251
Account
ACC-110
Channel
CHN-3885
FulfillmentMode
StoreHandover
NetTotal
330
CreditReview
CR-20786

Approval waits for the sales manager.

Common questions

All questions
What does Retail & E-commerce ERP cover?

Store and online orders, product records and pricing, shared stock, purchasing, assembly and kitting, payments and refunds, and each entity’s local finance. It connects the customer commitment with the goods supplied and the resulting balances, including partial fulfillment and the work needed to resolve a return.

Related question
How do store and online orders enter the system?

Teams can prepare orders or use an agreed connection to import external order details. Each source keeps its identity, revision and accepted commercial evidence. Repeated messages must return to the same order rather than create more demand. An external order status does not replace the system’s required internal approval.

Related question
Does this include a point-of-sale terminal or an installed storefront?

The scope is retail back-office coordination. A physical checkout, offline terminal, cash drawer, storefront or provider connector is not established by this website. Agree the required connections and verify their supported actions during implementation. Store orders and actual collections can retain their reviewed evidence without implying a particular hardware or checkout product.

Related question
How do stores and online orders share stock?

Orders use the same eligible stock and active reservations for the owning entity, product and location. A pick carries its existing commitment forward; it does not reserve the quantity again. Held, picked or otherwise committed goods remain distinguishable from stock available for another order, including when an external update is delayed.

Related question
Can orders be collected in store or shipped?

The scope includes actual store handover, customer pickup and carrier shipment. The selected path retains its recipient, quantity and verified handover or dispatch evidence. Partial fulfillment leaves the remaining commitment visible. A label or booking cannot establish that goods left, and a later delivery confirmation cannot issue the same stock again.

Related question
How are payments received before invoicing handled?

Actual eligible collections remain unapplied until they can settle the appropriate customer balance. Payment intent and authorization remain different from captured or confirmed money. Processor collections, fees and bank payouts reconcile through their clearing balance, so a net payout does not become a second sale. Unknown external outcomes stay open for reconciliation.

Related question
Who approves orders, invoices and refunds?

An independent Sales Manager approves each accepted sales-order revision. An independent Finance Manager approves every invoice or credit revision and all refunds or other required financial exceptions. A preparer or material editor cannot supply the required independent decision, even through another account. Stock, production and purchasing retain their own required reviews.

Related question
How are returns and exchanges handled?

A return follows the original eligible goods through authorization, actual custody and disposition. A credit and refund retain their separate financial decisions. Restocking cannot happen solely because a credit was issued. A replacement or exchange uses an explicitly authorized new order and the appropriate settlement difference, preserving the original shipment and payment history.

Related question
How is it priced?

Ordinary manual work has no per-user fee. Machine requests, retained data beyond the included allowances, workflows, agents and model usage follow the platform rate card. Implementation is separate. See pricing for the complete operation rates, credit packs, retention and model-fee treatment.

Related question

Other industries

  • Industry

    Specialty retail

    Keep customer orders, store stock and online sales connected.

  • Industry

    Home & lifestyle

    Coordinate product ranges, location stock and customer delivery commitments.

  • This page

    Apparel & accessories

    Keep variant stock, channel orders and returns clear throughout the sale.

  • Industry

    Consumer electronics

    Follow product identity, customer handover and financial results across channels.

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