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ERP.AI Retail & E-commerce ERP

Retail & E-commerce ERP

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Modules

Sales & channelsBring store and online orders into one clear view of customer commitments. Products & pricingKeep sellable products, variants and prices consistent across the business. Inventory & fulfillmentKnow what is available and get the right goods to each customer. PurchasingKeep merchandise and materials arriving against the right supplier commitments.
Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs. Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances. FinanceConnect retail activity, supplier obligations and production costs to each company's books. ReportingSee sales, stock and financial results with their supporting detail.

Retail & E-commerce ERP

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Processes

Order to cashCarry the accepted order through shipment, invoice approval and cash application. Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice. Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.
Assemble to stockTurn released recipes and actual assembly work into accepted finished stock. Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase. Count and adjustCount a controlled stock population and review the exact quantity and value before correction.

Retail & E-commerce ERP

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Industries

Specialty retailKeep customer orders, store stock and online sales connected. Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.
Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale. Consumer electronicsFollow product identity, customer handover and financial results across channels.

Retail & E-commerce ERP

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Reference

Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities. Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business. Data modelExplore the records connecting retail orders, stock and financial results.
IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership. ImplementationPlan a rollout around orders, stock and the money behind each sale. AI assistants and APIHelp teams prepare work and understand retail exceptions.

Retail & E-commerce ERP

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All systems
Modules
Sales & channelsBring store and online orders into one clear view of customer commitments.Products & pricingKeep sellable products, variants and prices consistent across the business.Inventory & fulfillmentKnow what is available and get the right goods to each customer.PurchasingKeep merchandise and materials arriving against the right supplier commitments.Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs.Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances.FinanceConnect retail activity, supplier obligations and production costs to each company's books.ReportingSee sales, stock and financial results with their supporting detail.
Processes
Order to cashCarry the accepted order through shipment, invoice approval and cash application.Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice.Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.Assemble to stockTurn released recipes and actual assembly work into accepted finished stock.Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase.Count and adjustCount a controlled stock population and review the exact quantity and value before correction.
Industries
Specialty retailKeep customer orders, store stock and online sales connected.Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale.Consumer electronicsFollow product identity, customer handover and financial results across channels.
Reference
Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities.Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business.Data modelExplore the records connecting retail orders, stock and financial results.IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership.ImplementationPlan a rollout around orders, stock and the money behind each sale.AI assistants and APIHelp teams prepare work and understand retail exceptions.
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Retail & E-commerce ERP Modules
Products & pricing2 of 8
  • Sales & channels1 of 8
  • Products & pricing2 of 8
  • Inventory & fulfillment3 of 8
  • Purchasing4 of 8
  • Production & kitting5 of 8
  • Payments & refunds6 of 8
  • Finance7 of 8
  • Reporting8 of 8

Products & pricing

Keep sellable products, variants and prices consistent across the business.

Product Mapping ReviewChannelProducts
Approval conditions
Sales & channelsProducts & pricingInventory & fulfillmentPurchasingProduction & kittingPayments & refundsFinanceReporting
Approval conditions

Visible to: Sales Manager, Warehouse Manager. Visibility does not establish approval authority.

Draft
Mapping NumberChannelExternal SKUExternal Variant KeyProduct UnitVariant
CP-27753CHN-2772ES-416EVK-721PU-6816PV-2527
CP-13758CHN-5293ES-940EVK-812PU-8999PV-5713
CP-96975CHN-7094ES-921EVK-740PU-3815PV-4192
CP-43717CHN-9785ES-962EVK-940PU-9545PV-3747
CP-43777CHN-3105ES-259EVK-963PU-7476PV-5461
CP-26320CHN-3761ES-231EVK-695PU-5600PV-5897
Records in this module
  • Products
  • UnitsOfMeasure
  • ProductUnits
  • ProductStyles
  • ProductVariants
  • ProductBarcodes
  • ChannelProducts
  • PriceLists
  • PriceListEntries

Use one stock identity for each SKU

The canonical product identifies the sellable or stocked SKU. Its base unit provides the common quantity used for availability, purchasing, production and fulfillment. Store and online descriptions can differ without creating separate pools of the same stock.

A product style groups related items for the range, while a variant identifies the particular sellable choice. The relationship must resolve to the intended SKU rather than creating another quantity balance under the style or channel listing.

This distinction matters when a customer chooses a size, color or pack. Staff need the exact item to pick and bill, not only the family description used to browse the range.

Match barcodes and channel listings deliberately

Barcode records map recognized identifiers to the intended product and unit. A label does not grant a new stock identity or prove that an item was physically received, sold or returned.

Channel product mappings retain the channel’s listing identity and the canonical SKU it represents. Conflicting or missing mappings require review before they generate operational quantities. A listing change cannot redirect a previously accepted order line to another product without an approved change.

  • Keep product, variant and channel identities distinct.
  • Resolve each selling identifier to the right SKU and unit.
  • Preserve mappings used by historical orders.
  • Investigate ambiguous identifiers before using them for stock work.

Keep buying, selling and stocking units aligned

Products may be bought or sold in packs while stock is held in individual units. A reviewed conversion establishes how transaction quantity becomes base quantity. Two packs of six reserve twelve base units, not two or an assumed quantity from the product description.

The transaction keeps the conversion version it used. Later pack changes cannot rewrite received quantities, finished output, customer handovers or the units eligible for return.

Conversions must be meaningful for the particular product. Quantities from different SKUs cannot be added as though they were one interchangeable item, including the components that go into an assembled kit.

Apply the right commercial price

Price lists and entries describe the effective commercial basis for the relevant customer or selling context. The accepted offer retains that basis alongside its quantity, currency and reviewed terms.

A current list price is useful for a new sale; it is not permission to reprice goods already accepted by the customer. A material change returns through the appropriate commercial review and customer acceptance rather than quietly changing the balance due.

Product or price factWhere it remains useful
Canonical SKU and base unitStock, purchasing and production
Variant and barcode mappingSelecting and recognizing the intended item
Channel listing referenceMatching the original online order
Accepted price and discountsPartial fulfillment, invoicing and returns

Preserve net amounts through partial work

Line discounts and any allocated order discount reduce the agreed net amount once. The invoice and credit use their eligible share of that accepted amount instead of subtracting the original discount again.

Partial quantities retain deterministic rounding. When an agreed net total is split across several fulfillments, the final eligible allocation receives the remaining cents so the parts still reconcile to the agreement.

Tax treatment and its effective rate evidence remain separate from the product’s display price. Missing tax or currency evidence cannot be replaced with zero. A valid zero rate or zero price needs its explicit reviewed basis, not a fallback caused by missing data.

Introduce changes without rewriting history

Product, unit, mapping and pricing changes follow the relevant independent domain review. Preserve before-and-after content, effective boundaries and affected unexecuted work. Posted stock and accepted commercial history remain traceable to the versions actually used.

Production recipes and standards have their own technical and finance authority. Editing a retail description cannot change the component issue, finished quantity or cost of an already released job.

A physical kit and a sales grouping also need different treatment. Actual assembly consumes materials into WIP and receives finished stock; simply grouping sellable items must not produce that same kit balance a second time.

Modules

  • Sales Orders Awaiting ApprovalSubmitted
    Order NumberAccountChannelFulfillment Mode
    Pickup

    Sales & channels

    Bring store and online orders into one clear view of customer commitments.

  • Product Mapping ReviewDraft
    Mapping NumberChannelExternal SKUExternal Variant Key

    Products & pricing

    Keep sellable products, variants and prices consistent across the business.

  • Inventory & fulfillment
    Warehouse CodeNameTimezoneStatus

    Inventory & fulfillment

    Know what is available and get the right goods to each customer.

  • Purchase Approval QueueSubmitted
    Purchase Order NumberSupplierOrder DateCurrent Total

    Purchasing

    Keep merchandise and materials arriving against the right supplier commitments.

  • Production SchedulePendingApproval
    Work Order NumberOutput ProductWarehousePlanned Quantity

    Production & kitting

    Prepare stocked kits and repacked goods with traceable materials and costs.

  • Processor ReconciliationObserved
    Settlement NumberPayment AccountCurrencySettlement Amount

    Payments & refunds

    Follow customer collections, processor payouts and refunds through to reconciled balances.

  • Invoices Awaiting ApprovalPendingApproval
    Invoice NumberDocument TypeAccountContext
    Credit Note

    Finance

    Connect retail activity, supplier obligations and production costs to each company's books.

  • Channel Order ReviewReceived
    Channel Order NumberChannelExternal Order KeyContext

    Reporting

    See sales, stock and financial results with their supporting detail.

Related processes

Offers DueDraft
Quote NumberAccountChannelValid Until

Order to cash

Carry the accepted order through shipment, invoice approval and cash application.

5 stages · 2 approvals

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