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ERP.AI Retail & E-commerce ERP

Retail & E-commerce ERP

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Modules

Sales & channelsBring store and online orders into one clear view of customer commitments. Products & pricingKeep sellable products, variants and prices consistent across the business. Inventory & fulfillmentKnow what is available and get the right goods to each customer. PurchasingKeep merchandise and materials arriving against the right supplier commitments.
Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs. Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances. FinanceConnect retail activity, supplier obligations and production costs to each company's books. ReportingSee sales, stock and financial results with their supporting detail.

Retail & E-commerce ERP

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Processes

Order to cashCarry the accepted order through shipment, invoice approval and cash application. Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice. Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.
Assemble to stockTurn released recipes and actual assembly work into accepted finished stock. Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase. Count and adjustCount a controlled stock population and review the exact quantity and value before correction.

Retail & E-commerce ERP

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Industries

Specialty retailKeep customer orders, store stock and online sales connected. Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.
Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale. Consumer electronicsFollow product identity, customer handover and financial results across channels.

Retail & E-commerce ERP

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Reference

Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities. Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business. Data modelExplore the records connecting retail orders, stock and financial results.
IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership. ImplementationPlan a rollout around orders, stock and the money behind each sale. AI assistants and APIHelp teams prepare work and understand retail exceptions.

Retail & E-commerce ERP

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Pricing Frequently asked questions Get started
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All systems
Modules
Sales & channelsBring store and online orders into one clear view of customer commitments.Products & pricingKeep sellable products, variants and prices consistent across the business.Inventory & fulfillmentKnow what is available and get the right goods to each customer.PurchasingKeep merchandise and materials arriving against the right supplier commitments.Production & kittingPrepare stocked kits and repacked goods with traceable materials and costs.Payments & refundsFollow customer collections, processor payouts and refunds through to reconciled balances.FinanceConnect retail activity, supplier obligations and production costs to each company's books.ReportingSee sales, stock and financial results with their supporting detail.
Processes
Order to cashCarry the accepted order through shipment, invoice approval and cash application.Collect and reconcileConnect actual collections, invoice applications and processor payouts without counting the money twice.Procure to payPurchase needed supply, accept the goods received and settle the right supplier balance.Assemble to stockTurn released recipes and actual assembly work into accepted finished stock.Return and refundConnect returned goods, customer credit and the actual refund without losing the original purchase.Count and adjustCount a controlled stock population and review the exact quantity and value before correction.
Industries
Specialty retailKeep customer orders, store stock and online sales connected.Home & lifestyleCoordinate product ranges, location stock and customer delivery commitments.Apparel & accessoriesKeep variant stock, channel orders and returns clear throughout the sale.Consumer electronicsFollow product identity, customer handover and financial results across channels.
Reference
Roles and permissionsGive sales, fulfillment, production and finance clear responsibilities.Reports and insightsUnderstand sales, stock, payment reconciliation and financial performance across your retail business.Data modelExplore the records connecting retail orders, stock and financial results.IntegrationsConnect sales sources, stock and payment providers with clear transaction ownership.ImplementationPlan a rollout around orders, stock and the money behind each sale.AI assistants and APIHelp teams prepare work and understand retail exceptions.
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Retail & E-commerce ERP Processes
Count and adjust6 of 6
  • Order to cash1 of 6
  • Collect and reconcile2 of 6
  • Procure to pay3 of 6
  • Assemble to stock4 of 6
  • Return and refund5 of 6
  • Count and adjust6 of 6

Count and adjust

Count a controlled stock population and review the exact quantity and value before correction.

7 stages · 2 approvals

Roles and responsibilities

Warehouse Manager Fulfillment Operator Finance Manager Fulfillment Operatoror Warehouse Manager System 1 Plan count InventoryCounts 2 Count CountLines 3 Recount CountLines 4 Review adjustment InventoryCounts 5 Review value CountLines 6 Adjust StockEvents 7 Reconcile and close InventoryCounts
  1. Step 1Plan count
    Count Review QueuePendingReview
    Count NumberWarehouseOwnerCounter
  2. Step 2Count
    Warehouse AvailabilityActive
    ProductWarehouseLocationLot
  3. Step 4Review adjustment
    Count Review QueuePendingReview
    Count NumberWarehouseOwnerCounter
  4. Step 7Reconcile and close
    Count Review QueuePendingReview
    Count NumberWarehouseOwnerCounter
Red diamonds require approval.Rows show responsibility for each step.

Process steps

Follow the process from start to finish. Select a step to see who acts and what changes.

01Plan count02Count03Recount04Review adjustment05Review value06Adjust07Reconcile and close

Plan count

Warehouse Manager defines the warehouse, physical locations, product identities and count window. Resolve conflicting work before acquiring the scope lock and capturing the complete position/version population, including empty or newly appearing identities. Scheduling does not freeze balances. Away transit remains valued but is reconciled from transfer and delivery evidence rather than a floor observation.

Responsible
Warehouse Manager
Records
InventoryCountsCountLocksInventoryPositions
Effect
Define and lock the complete physical population
Count Review QueueInventoryCounts
StatusPendingReviewApproved
PendingReview
IC-61074WRH-110
IC-21059WRH-130
IC-20597WRH-150
Approved
IC-85063WRH-150
IC-99718WRH-140
IC-17588WRH-120
Inventory & fulfillment →

Count

Fulfillment Operator records assigned blind quantities in each product's base unit, retaining the actual observation time and complete identity. Held or committed stock remains identified; it cannot be relabeled available by the count. The first submitted quantity stays as evidence even when a later recount supplies the accepted correction basis.

Responsible
Fulfillment Operator
Records
CountLinesInventoryPositions
Effect
Preserve blind first observations and exact identity
Warehouse AvailabilityInventoryPositions
StatusActiveBlocked
Available
IP-10019PRD-4447490 on hand
IP-87194PRD-4849420 on hand
Held
IP-68131PRD-3750230 on hand
Picked
IP-38974PRD-6102880 on hand
Transit
IP-63472PRD-3847770 on hand
Production. Production is staged but not yet financially issued inventory
IP-11978PRD-2547810 on hand
Inventory & fulfillment →

Recount

A different Fulfillment Operator or Warehouse Manager records a required independent recount when absolute quantity or percentage tolerances fail. Expected zero leaves the percentage unavailable and needs review. A recount may confirm a real difference; it does not have to make the variance disappear. The accepted observation remains tied to the current locked scope.

Responsible
Fulfillment Operator or Warehouse Manager
Records
CountLinesCountLocks
Effect
Record independent recount evidence when required
Approval required

Review adjustment

Independent Warehouse Manager reviews every proposed correction, excluding requester, material editors and anyone who supplied its count evidence. Check the accepted quantity, current identity, claims and reviewed cost basis. There is no automatic count write-off, and a quantity decision cannot orphan a customer or work-order reservation.

Responsible
Warehouse Manager
Records
InventoryCountsCountLinesApprovalDecisions
Effect
Independently decide the operational correction
Count Review QueueInventoryCounts
StatusPendingReviewApproved
PendingReview
IC-61074WRH-110
IC-21059WRH-130
IC-20597WRH-150
Approved
IC-85063WRH-150
IC-99718WRH-140
IC-17588WRH-120
Inventory & fulfillment →
Approval required

Review value

Independent Finance Manager also approves found, identity-changing, held, reserved or above-value differences. Known reviewed cost remains mandatory before posting. Missing value cannot be treated as zero, and the financial decision applies to the same exact proposal as the operational review.

Responsible
Finance Manager · when additional review is required
Records
CountLinesStandardCostsApprovalDecisions
Effect
Decide required financial or higher-risk scope

Adjust

Warehouse Manager oversees the guarded correction against current lock and position versions. Commit the signed stock movement, remaining layer value and balanced variance journal together once. Resolve affected commitments under their approved authority. A repeated request returns its existing effect instead of comparing the same original difference and posting it again.

Responsible
Warehouse Manager
Records
StockEventsStockMovementsStockLayersJournalEntries
Effect
Post the accepted quantity and value difference once

Reconcile and close

Warehouse Manager checks the posted quantities, valuation and remaining exceptions before controlled lock release. Accountant follows the resulting ledger reconciliation. Changed stock or cost evidence invalidates stale close work; an expired lock or resumed physical movement requires fresh scope and observation before another correction.

Responsible
Warehouse Manager
Records
InventoryCountsCountLocksCloseTasks
Effect
Reconcile outcomes and release resolved scope
Count Review QueueInventoryCounts
StatusPendingReviewApproved
PendingReview
IC-61074WRH-110
IC-21059WRH-130
IC-20597WRH-150
Approved
IC-85063WRH-150
IC-99718WRH-140
IC-17588WRH-120
Inventory & fulfillment →
Approvals and exception handling

2 approvals required in this process

  • Review adjustment Warehouse Manager signs · review value waitsInventoryCounts, CountLines, ApprovalDecisions
  • Review value Finance Manager signs when additional review is required · adjust waitsCountLines, StandardCosts, ApprovalDecisions
  • Every stock-changing path touching the count scope respects its lock, including source/destination changes and value revaluation.
  • The whole identity population matters; checking only previously existing row versions cannot detect newly introduced stock.
  • A later master or cost change cannot silently reprice an already approved adjustment.
  • Release or reassign affected demand through explicit approved work; deleting reservations is not a count correction.
  • Stock quantity and value cannot become negativeAnd an emptied layer cannot retain unexplained value.
  • Transit shortages require actual transfer or delivery-loss evidence and approval, rather than a zero physical floor count.

When the process needs attention

  • reject Recount

    A different Fulfillment Operator or Warehouse Manager records a required independent recount when absolute quantity or percentage tolerances fail.

  • variance Adjust

    Commit the signed stock movement, remaining layer value and balanced variance journal together once.

  • variance Reconcile and close

    Warehouse Manager checks the posted quantities, valuation and remaining exceptions before controlled lock release.

Records and postings

StageRecordsEffect
1 Plan count InventoryCountsCountLocksInventoryPositions Define and lock the complete physical population
2 Count CountLinesInventoryPositions Preserve blind first observations and exact identity
3 Recount CountLinesCountLocks Record independent recount evidence when required
4 Review adjustment InventoryCountsCountLinesApprovalDecisions Independently decide the operational correction
5 Review value CountLinesStandardCostsApprovalDecisions Decide required financial or higher-risk scope
6 Adjust StockEventsStockMovementsStockLayersJournalEntries Post the accepted quantity and value difference once
7 Reconcile and close InventoryCountsCountLocksCloseTasks Reconcile outcomes and release resolved scope
Data model →

Process reports

All reports

Stock Availability and Valuation

As-of posted movements and remaining layers by entity/SKU/warehouse/location/lot/serial; held, picked, unissued production staging and owned transit separate. Availability subtracts every active claim once. Issued material appears only in WIP; zero-stock assortments remain visible where configured. Reconcile stock/WIP once to the entity ledger, not a sum of current balance and historical deltas.

Warehouse AvailabilityInventoryPositions
StatusActiveBlocked
Available
IP-10019PRD-4447490 on hand
IP-87194PRD-4849420 on hand
Held
IP-68131PRD-3750230 on hand
Picked
IP-38974PRD-6102880 on hand
Transit
IP-63472PRD-3847770 on hand
Production. Production is staged but not yet financially issued inventory
IP-11978PRD-2547810 on hand

Order Fulfillment

Each accepted SalesOrderLines base quantity and original promise versus live cancellation, actual handover/title, delivered, returned and billed allocations. On-time percentage uses eligible quantity completed by OriginalPromiseAt over quantity due in the stated cohort; open/late/cancelled scope is disclosed. Partial handovers determine full completion only when all uncancelled scope completes. Revised promises and repeated failed confirmations cannot inflate success.

Sales Orders Awaiting ApprovalSalesOrders
Submitted
  • SO-33251 ACC-110
  • SO-30649 ACC-130
  • SO-51821 ACC-150
  • SO-45956 ACC-120
  • SO-40361 ACC-110
SO-33251
Account
ACC-110
Channel
CHN-3885
FulfillmentMode
StoreHandover
NetTotal
330
CreditReview
CR-20786

Approval waits for the sales manager.

Production Cost and Variance

Released work quantity, unique terminal output, actual material/person-hours/machine-hours, signed WIP sources, standard output and separately recognized completion/scrap/remaining-close variance. Intermediate/rework operation throughput is not finished output. Productivity includes only independently accepted complete finite intervals; disclose excluded incomplete/zero-duration observations and timezones.

Production ScheduleWorkOrders
StatusPendingApprovalReleasedInProgressPartiallyCompletedPendingClose
09 Sep WRH-140 WO-20034, 09 Sep to 15 Sep, PendingApproval WO-50671, 12 Sep to 14 Sep, InProgress WO-71345, 16 Sep to 19 Sep, PartiallyCompleted WRH-130 WO-33448, 17 Sep to 26 Sep, Released WO-88250, 23 Sep to 27 Sep, PendingClose WRH-110 WO-62693, 12 Sep to 19 Sep, PendingApproval WO-20034WO-33448WO-50671WO-71345WO-88250WO-62693 today · 17 Sep
  • WRH-140: WO-20034, 09 Sep to 15 Sep, PendingApproval
  • WRH-130: WO-33448, 17 Sep to 26 Sep, Released
  • WRH-140: WO-50671, 12 Sep to 14 Sep, InProgress
  • WRH-140: WO-71345, 16 Sep to 19 Sep, PartiallyCompleted
  • WRH-130: WO-88250, 23 Sep to 27 Sep, PendingClose
  • WRH-110: WO-62693, 12 Sep to 19 Sep, PendingApproval
Run by an agent

Agent support

An assistant cannot provide a required independent human approval, invent customer acceptance or treat an uncertain provider response as confirmed money. It cannot promise goods already held or committed to another order, receive the same finished kit twice, or release a refund without its eligible source and decision.

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# Example after configuration $ curl -fsSL https://www.erp.ai/skill.md | paste into your agent › count and adjust · plan count on InventoryCounts, CountLocks, InventoryPositions ✓ Warehouse Manager defines the warehouse, physical locations, product identities and count window. › count and adjust · count on CountLines, InventoryPositions ✓ Fulfillment Operator records assigned blind quantities in each product's base unit, retaining the actual observation time and complete identity. › count and adjust · recount on CountLines, CountLocks ✓ A different Fulfillment Operator or Warehouse Manager records a required independent recount when absolute quantity or percentage tolerances fail. › count and adjust · review adjustment on InventoryCounts, CountLines, ApprovalDecisions ⏸ approval · waiting for the warehouse manager # 3 more stages after approval: review value, adjust, reconcile and close

Other processes

5 more
Offers DueDraft
Quote NumberAccountChannelValid Until

Order to cash

Carry the accepted order through shipment, invoice approval and cash application.

5 stages · 2 approvals

Unapplied Customer Cash
Receipt NumberAccountContextSource Kind
Cash

Collect and reconcile

Connect actual collections, invoice applications and processor payouts without counting the money twice.

7 stages · 2 approvals

Purchase Approval QueueSubmitted
Purchase Order NumberSupplierOrder DateCurrent Total

Procure to pay

Purchase needed supply, accept the goods received and settle the right supplier balance.

7 stages · 3 approvals

Production SchedulePendingApproval
Work Order NumberOutput ProductWarehousePlanned Quantity

Assemble to stock

Turn released recipes and actual assembly work into accepted finished stock.

8 stages · 5 approvals

Returns Awaiting DispositionPrepared
Disposition NumberReturn LineKindBase Quantity
Scrap

Return and refund

Connect returned goods, customer credit and the actual refund without losing the original purchase.

9 stages · 4 approvals

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