Customer order references
Preserve the customer purchase-order number and source evidence on the invoice. Billing does not create a shipment or prove goods were accepted. Fulfillment remains with its owning operation.
Goods and distribution
Connect customer billing to the goods and delivery evidence you already use.
Typical roles
Also built for
- Goods and distribution
- Services and retainers
- Project billing collections
What changes for this team
configured at rolloutConnect customer billing to the goods and delivery evidence you already use. Accounts Receivable System brings the relevant customer balances, collection decisions and receipt evidence into the shared workspace. Configure the source ownership and access boundaries before migration.
Short pays
Match actual receipt cash separately from quantity, pricing or return disputes. A deduction needs its own reviewed resolution; a short payment cannot be treated as full settlement simply because the remittance names the invoice.
Credit restrictions
Active customer holds affect permitted new billing and recurring work. Review the underlying balance and retain the authorized release rather than clearing every restriction after one receipt.
Invoice to cash for this team
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01
Invoice
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02
Send
Customer order references · Credit restrictions
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03
Collect
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04
Apply cash
Short pays
- 05
Review write-offs
Approval required - 06
Reconcile
Same records, same gates. The configuration changes how the process runs for this team.
Workspace previews
StatusDraftProposedMatchPartiallyAppliedunapplied amount > 0
StatusSentPartiallyPaidOverdueAgingBucket1-3031-6061-9090+
StatusOpenOnHold
Typical roles
Roles and permissionsThe operational role — the day-in / day-out AR seat. Drafts and sends Invoices, applies PaymentsReceived against open Invoices, processes CreditMemos under threshold, sends manual dunning when a Customer-specific situation calls for it.
Owns the operational AR machine. Configures dunning policies, manages collections cases, releases credit holds, and approves credit memos under threshold. Escalates write-offs to the Controller.
Owns the AR function. Approves WriteOffs, signs off on the period-end aging, and reviews DSO and bad-debt trend. The named approver on the GL post handoff to fin-accounting.
Account-owner read-only on own Customers' AR. Nudges the buyer when a deal goes overdue without exposing GL detail.
Modules
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Collections
Give overdue balances a clear next action and accountable owner.
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Customer billing
Keep customer terms and recurring billing ready for the next invoice.
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Cash application
Match incoming cash to the right invoices and explain every remainder.
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Invoices and credits
Send clear invoices and keep every adjustment connected to its source.
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Credit controls
Make credit decisions visible before they change a customer balance.
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Receivables reporting
Explain aging, collections and cash application with a consistent balance basis.
Relevant reports
Reports and analyticsCustomer Risk Profile
Per Customer: open AR, average days late, count of disputes, count of write-offs, active credit-hold flag, count of dunning sends. Drives the AR Manager's customer-level credit reviews.
AR Aging Summary
Open AR by Customer bucketed Current / 1-30 / 31-60 / 61-90 / 90+. Drills from total → AccountOwner → Customer → individual Invoice. Controller's daily landing report and the period-close reconciliation point with fin-accounting's AR subledger.
Cash Application Rate
Per period: BankFeedTransactions in, auto-matched at high confidence, auto-matched at low confidence (clerk-reviewed), and manual entries. Tracks the auto-match win rate the AR Clerk's productivity rests on.
Common questions
All questionsCan we collect project-billing invoices here?
Yes, through read-only collection references with confirmed source balances. The project billing service remains the issuer and financial owner; local send and financial adjustment actions are disabled for that population.
Related questionDoes a matching proposal mark an invoice paid?
No. AR Clerk reviews the proposed customer and allocation. Only accepted cash applications affect local balances, within the receipt amount and invoice open balance.
Related questionCan we leave part of a receipt unapplied?
Yes. Keep the remainder on the customer account and allocate it deliberately later. A later application must not recognize the same receipt cash again.
Related questionCan customers see one another’s invoices?
Customer access is restricted to the permitted records for their own identity. Verify lists, exports, references and APIs before inviting users.
Related questionDoes a snapshot close the accounting period?
No. It records a stated cutoff population for reconciliation. The connected accounting system owns its actual period-close process.
Related questionOther industries
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This page
Goods and distribution
Connect customer billing to the goods and delivery evidence you already use.
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Industry
Services and retainers
Keep agreed terms, recurring drafts and customer adjustments connected.
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Industry
Project billing collections
Follow up on project invoices while preserving the original billing owner.